Chapman Mazda

Norm went above and beyond our expectations. We had a mishap with our sunroof, literally exploded when we were driving...a very frightening experience. This occured while on vacation in Colorado and non mishap with our sunroof, literally exploded when we were driving...a very frightening experience. This occured while on vacation in Colorado and none of the dealers there were able to remedy the situation. Knowing that we were leaving back to Phoenix the next day, we called Chapman Mazda, (they normally service our Mazda CX-9) and they said they would have the new sunroof there by the time we arrive back in town. Norm thought the incident was strange and initiated a "rep" to look into potentially warranting the repair. We were fully ready to pay for the repair even though we thought we weren't to blame...just thought maybe it was a "freak" accident. After having met with the "rep," Norm phoned to inform us that this has occured in several other cases, specifically in the darker finished cars, such as black and plum. He mentioned further that Mazda was looking into this phenomenon and that because of this, Mazda was going to warranty this repair. Wow!!! What a pleasant surprise! I think Norm could have told us that it was just as we thought, a "freak" accident and had us pay for the repair. But, because of his honesty and integrity, he did the right thing and we are truly appreciative of this; and believe he deserves recognition for such a deed. Unfortunately, in this day and age, these character traits are few and far between, and because of his service "honesty," we will definitively continue to have our car serviced through Norm Rosen and this dealership. Chapman Mazda, you have a fine and honorable employee in Norm Rosen...THANK YOU! Oh, and not to forget Amber! Upon returning from Colorado, in our haste unloading the car before bringing to the dealership, my wife inadvertently lost an earring somewhere in the car. This earring had a very sentimental value in that my wife's mother, who had just recently been diagnosed with breast cancer on our vacation, had given this to her as a gift before leaving. My wife called the dealership upon discovering she had lost the earring in hopes of recovering it somewhere in the car. Amber, took the time to search for this earring and was successful in finding it. She promptly notified my wife and informed her that it would be in an envelope and available when we picked up our car. She was absolutely right, envelope was presented at check-out, and all is well. Thank you Amber for your time, consideration and courteous nature in making my wife smile again!! Once more, an excellent addition to the Chapman Mazda team....greatly appreciated! God Bless, Scott and April Green More

The customer service was good, but had to wait 10 minutes in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had an oil change, and they did not clean off the spilled oil on the engine, so I could not give a great rating on that. Everything else was great. :-) Overall it was a nice experience. More

This was our first experience using the "shotgun" (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your best out the door price for an automatic 2010 Mazda3/4-Door iTouring; Crystal White Pearl Mica with Black Cloth interior. No options or dealer add-ons unless they are included at no additional charge”. “The price should include the $500 Customer Cash Back in addition to the $500 Owner loyalty discount. In your quote please itemize all prices including: Invoice, Sales Tax, Title and Doc. Fees Financing will be at 0% for 60 months with $0.00 down. We will take delivery of the car on Friday or Saturday”. “Please contact us by email only". Unfortunately, only two dealers followed our instructions. Chapman Mazda CardinaleWay Mazda Other dealers never responded, or were so late we already had a tentative deal in place. We received many phone calls, messages, almost daily in fact. One dealer tried to sell us a totally different "used" Mazda 3. Another tried to lure us with a "free tank of gas" to come down with the deal we had and they would beat it. Several dealers left messages or sent email asking us to call them and tell them what color and features we wanted? Obviously, they failed to read our email. Before we chose the internet approach, we visited a nearby dealer "NOT Chapman" to test drive a Mazda 3. When we asked sales manager for a credit application to take with us, we were handed a barely ledgible, poorly aligned copy. We were not impressed. We chose CHAPMAN MAZDA. Tim Murphy followed all the instructions, didn’t pressure or pester us, was great to work with, had the best price, included free tint, and delivered our new car on the date he promised. He even took the time to show our daughter the features of her new car and help with some initial stereo, bluetooth set-up. Great job end-to-end! More

Oil Change, Mazda Zoom Checkup and Wash; All done well and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each o and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each over subsequent service visit(s). Did not feel pressured into "doing it now"; it was just explained on how the different fluids showed age and why each would need to be replaced. A good service experince; I will be returning. More

why would you require a comment on a simple service visit which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent rating. It deserved that not 250 character comment. More

I have finally found a Mazda dealership I can trust. THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or BS. I didn't have to worry that my car keys were going to get lost, or that I was goin THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or BS. I didn't have to worry that my car keys were going to get lost, or that I was going to pay them to do something to find out that they didn't and my recent favorite grrrr, to have some service tech claim they were taking my car for a "test drive" and to have a witness find them burning my tires in the neighborhood. You will have my repeated business! Thank you! More

I attempted to start my Tribute to go to work the other morning only to find that the battery was dead. I called Chapman Mazda to inquiry about any roadside service (I wasn't sure if I had any). It turns morning only to find that the battery was dead. I called Chapman Mazda to inquiry about any roadside service (I wasn't sure if I had any). It turns out I didn't have roadside service, but the serviceman offered sending their courtesy van to come and jump my vehicle. About 15 minutes later the courtesy van was at my door. He jumped my Tribute, which then allowed me to drive to the dealership to get the battery replaced. I was only about one hour late to work. This is why I buy vehicles from this dealership. They are extremely helpful and always go the extra mile for me. I will continue to service my vehicle at Chapman, but also will buy my next car from them. I feel like I have a partnership with them in regards to my Tribute. Also, love my Tribute. I hope I don't have to buy a new car any time soon, but when I do, it will be from Chapman. More

After searching a few other car dealers, and getting a cold shoulder, I am glad I took the long drive to Chapman Mazda. Every part of my experience was pleasant even though my credit was less then stella cold shoulder, I am glad I took the long drive to Chapman Mazda. Every part of my experience was pleasant even though my credit was less then stellar. My emails back and forth with Jim were honest and straight forward. He was very pleasant when I arrived at the dealership. Roxann was great, and showed us the car and took us for a test drive. Barbara worked a miracle with my financing. I couldnt be happier right now. I would recommend these guys in a second! Thanks Chapman Mazda! More

Very friendly service and also understanding my finance constraints. There sales person and also sales manager worked through the whole process of sales and finance and were very open about all the options constraints. There sales person and also sales manager worked through the whole process of sales and finance and were very open about all the options i had. I will recommend Chapman Mazda to anyone looking for new car... :) More

We were all over the place for two days looking for the perfect vehicle within our price range. Chapman Mazda was the first dealership that we felt really wanted our business and was willing to work on ou perfect vehicle within our price range. Chapman Mazda was the first dealership that we felt really wanted our business and was willing to work on our challange. When we first got there every sales associate was busy but Dan who works in Auto Direct put his work on hold and went with us on a test drive. Completely above and beyond his duty's! When we found the vehicle we wanted Patrick did everything he could and got us into the vehicle that I was looking for. I love my car and I loved the experience we had with everyone at Chapman Mazda. I have been recommending them to everyone I know that if they are looking for a great buying experience start with Chapman. They probably won't have to look any farther! More