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Chapman Mazda

Phoenix, AZ

4.8
596 Reviews

999 W. Bell Road, Suite 1

Phoenix, AZ

85023

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596 Reviews of Chapman Mazda

July 24, 2010

I attempted to start my Tribute to go to work the other morning only to find that the battery was dead. I called Chapman Mazda to inquiry about any roadside service (I wasn't sure if I had any). It turns More

by mpolom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
Jul 26, 2010 -

Chapman Mazda responded

Hello & thank you for your wonderful review. Here at Chapman Mazda we are pleased to deliver world class customer service. Our customers are our #1 priority and it sounds like you have experienced this first hand. We appreciate your business and look forward to a long term relationship providing all your vehicle needs. If you should need any assistance in the future, please feel free to contact me direct. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

June 27, 2010

After searching a few other car dealers, and getting a cold shoulder, I am glad I took the long drive to Chapman Mazda. Every part of my experience was pleasant even though my credit was less then stella More

by azphat12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim / Roxann / Barbara
Jul 26, 2010 -

Chapman Mazda responded

Thank you for the review! Customer service is somehting the entire dealership is involved in and we are continually striving to deliver world class customer service! I am very pleased to hear you have had a great experience and will be passing on your rave reviews to your friends & family! If you should need any assistance in the future, please feel free to contact me direct. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

May 21, 2010

Very friendly service and also understanding my finance constraints. There sales person and also sales manager worked through the whole process of sales and finance and were very open about all the options More

by satwant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance
Jun 03, 2010 -

Chapman Mazda responded

Thank you for your response! A quality customer experience is something the entire dealership is involved in and continually striving for! I am happy to hear that is exactly the kind of experience you had with our sales staff. Thank you again for your business! If you have any questions or concerns in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

April 20, 2010

We were all over the place for two days looking for the perfect vehicle within our price range. Chapman Mazda was the first dealership that we felt really wanted our business and was willing to work on ou More

by cassie1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Patrick
Apr 22, 2010 -

Chapman Mazda responded

Thank you for submitting your review! Our customers are our first priority here at Chapman Mazda and we all strive to deliver world class customer service. I am very glad to hear that is exactly what you experienced here. By you referring your friends and family to us you have given us the best compliment a company could receive. If you need any assistance in the future, please don't hesitate to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

April 18, 2010

I looked far and wide for a great deal on a Mazda. I started my search on the internet and had online conversations with many local dalers. I went to Berge and Cardinaleway Mazda as they were the closes More

by Peterpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Faigle
Apr 22, 2010 -

Chapman Mazda responded

Thank you so much for submitting a review! I am so glad to hear that Jake took such great care of you. Our entire staff is involved in creating an exceptional customer experience. Our goal is to make each customer feel like a member of the family, not just a customer. It is something that we feel sets us apart from all the other dealers here in the valley. We appreciate the fact that you chose Chapman to take care of all your vehicle needs. If you have any questions in the future, please don't hesitate to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

April 02, 2010

No one knows his product better, great experience! We shopped several other dealerships and didn't feel like they wanted what was best for us. It seemed like all they wanted was our money but when we go More

by mrsweesner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
justin tolby
Apr 22, 2010 -

Chapman Mazda responded

Thank you for submitting your review! I am truly pleased to hear that Justin did a great job for you. Justin in one of our senior sales associates who has a lot of product knowledge. It seems that is just what you were looking for. Customer Satisfaction is our #1 priority here at Chapman Mazda and it sounds like your experience showed just that. We realize that you have so many choices of where you purchase your vehicle and the confidence that you displayed by choosing Chapman is greatly appreciated. If you should have any questions in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Mazda

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