Chapman Mazda

I would not change my sales experience with Chapman Mazda in any way. I was very disappointed, even frustrated with my interactions with other dealers in the Phoenix area. Chapman Mazda was an entirely dif in any way. I was very disappointed, even frustrated with my interactions with other dealers in the Phoenix area. Chapman Mazda was an entirely different sales experience that was simply fantastic, especially in comparison to other dealers. The staff were friendly, knowledgeable, 'real people' that I enjoyed dealing with. Also, the price was fantastic - they really worked hard to get me into the vehicle I truly wanted. Moreover, Mike McClaskey, Tim Murphy and Ali were relaxed, friendly and helpful because they knew that the sales experience I desired. This is true customer service. I have read other reviews of Chapman Mazda from 1+ years ago and was initially concerned they were be like everyone else - high pressure, agressive and even dishonest. That could not have been further from the truth. Apparently, major changes have taken place or those reviews were inaccurate. Given my experiences, I will always be giving Chapman Mazda my business in the future. More

I like being able to use internet at the waiting room and the snacks, but u guys need to put few more different kinds of magazines to read like Newsweek, Time, National geo,entertainment weekly and etc....o the snacks, but u guys need to put few more different kinds of magazines to read like Newsweek, Time, National geo,entertainment weekly and etc....overall it is great service Thanks and have a nice day. Hulaguhan iyisan 602-3731809 More

Pete provided excellent customer service. He kept me informed and had me out exactly the time he said and that never happened in the past. I was extremely pleased with his service and explanations of wh informed and had me out exactly the time he said and that never happened in the past. I was extremely pleased with his service and explanations of what needed to be done with the car. Compared to where I recently brought my car and the estimates I had received from them, I did feel the cost was somewhat higher. I was pleased to see a change in personnel because I would prefer Mazda perform the maintenance and repair for my vehicle. More

Norm went above and beyond our expectations. We had a mishap with our sunroof, literally exploded when we were driving...a very frightening experience. This occured while on vacation in Colorado and non mishap with our sunroof, literally exploded when we were driving...a very frightening experience. This occured while on vacation in Colorado and none of the dealers there were able to remedy the situation. Knowing that we were leaving back to Phoenix the next day, we called Chapman Mazda, (they normally service our Mazda CX-9) and they said they would have the new sunroof there by the time we arrive back in town. Norm thought the incident was strange and initiated a "rep" to look into potentially warranting the repair. We were fully ready to pay for the repair even though we thought we weren't to blame...just thought maybe it was a "freak" accident. After having met with the "rep," Norm phoned to inform us that this has occured in several other cases, specifically in the darker finished cars, such as black and plum. He mentioned further that Mazda was looking into this phenomenon and that because of this, Mazda was going to warranty this repair. Wow!!! What a pleasant surprise! I think Norm could have told us that it was just as we thought, a "freak" accident and had us pay for the repair. But, because of his honesty and integrity, he did the right thing and we are truly appreciative of this; and believe he deserves recognition for such a deed. Unfortunately, in this day and age, these character traits are few and far between, and because of his service "honesty," we will definitively continue to have our car serviced through Norm Rosen and this dealership. Chapman Mazda, you have a fine and honorable employee in Norm Rosen...THANK YOU! Oh, and not to forget Amber! Upon returning from Colorado, in our haste unloading the car before bringing to the dealership, my wife inadvertently lost an earring somewhere in the car. This earring had a very sentimental value in that my wife's mother, who had just recently been diagnosed with breast cancer on our vacation, had given this to her as a gift before leaving. My wife called the dealership upon discovering she had lost the earring in hopes of recovering it somewhere in the car. Amber, took the time to search for this earring and was successful in finding it. She promptly notified my wife and informed her that it would be in an envelope and available when we picked up our car. She was absolutely right, envelope was presented at check-out, and all is well. Thank you Amber for your time, consideration and courteous nature in making my wife smile again!! Once more, an excellent addition to the Chapman Mazda team....greatly appreciated! God Bless, Scott and April Green More

The customer service was good, but had to wait 10 minutes in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had an oil change, and they did not clean off the spilled oil on the engine, so I could not give a great rating on that. Everything else was great. :-) Overall it was a nice experience. More

I had an appointment on 8/19/10, with Michael McClaskey to buy a new Mazda 3. The appointment was scheduled between 10 and 11 am. The appointment was made on 8/18/10. I had exchanged emails with Frank Lem to buy a new Mazda 3. The appointment was scheduled between 10 and 11 am. The appointment was made on 8/18/10. I had exchanged emails with Frank Lemos for several days and was ready to buy. I drove 3 hours to get there, only to find it was McClaskey's day off. No one knew I was coming. Frank Lemos, would not be there until 1. I would have at least a 3 hour wait, if I wanted to wait for him. McClaskey had not bothered to tell him I was coming. No one could reach Lemos by phone. So I was stood up! I would tell anyone to not bother with this dealership, as they do not keep their word and will waste a customer's time. More

This was our first experience using the "shotgun" (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your best out the door price for an automatic 2010 Mazda3/4-Door iTouring; Crystal White Pearl Mica with Black Cloth interior. No options or dealer add-ons unless they are included at no additional charge”. “The price should include the $500 Customer Cash Back in addition to the $500 Owner loyalty discount. In your quote please itemize all prices including: Invoice, Sales Tax, Title and Doc. Fees Financing will be at 0% for 60 months with $0.00 down. We will take delivery of the car on Friday or Saturday”. “Please contact us by email only". Unfortunately, only two dealers followed our instructions. Chapman Mazda CardinaleWay Mazda Other dealers never responded, or were so late we already had a tentative deal in place. We received many phone calls, messages, almost daily in fact. One dealer tried to sell us a totally different "used" Mazda 3. Another tried to lure us with a "free tank of gas" to come down with the deal we had and they would beat it. Several dealers left messages or sent email asking us to call them and tell them what color and features we wanted? Obviously, they failed to read our email. Before we chose the internet approach, we visited a nearby dealer "NOT Chapman" to test drive a Mazda 3. When we asked sales manager for a credit application to take with us, we were handed a barely ledgible, poorly aligned copy. We were not impressed. We chose CHAPMAN MAZDA. Tim Murphy followed all the instructions, didn’t pressure or pester us, was great to work with, had the best price, included free tint, and delivered our new car on the date he promised. He even took the time to show our daughter the features of her new car and help with some initial stereo, bluetooth set-up. Great job end-to-end! More

Oil Change, Mazda Zoom Checkup and Wash; All done well and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each o and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each over subsequent service visit(s). Did not feel pressured into "doing it now"; it was just explained on how the different fluids showed age and why each would need to be replaced. A good service experince; I will be returning. More

why would you require a comment on a simple service visit which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent rating. It deserved that not 250 character comment. More

I have finally found a Mazda dealership I can trust. THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or xx. I didn't have to worry that my car keys were going to get lost, or that I was goin THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or xx. I didn't have to worry that my car keys were going to get lost, or that I was going to pay them to do something to find out that they didn't and my recent favorite grrrr, to have some service tech claim they were taking my car for a "test drive" and to have a witness find them burning my tires in the neighborhood. You will have my repeated business! Thank you! More