Chapman Mazda

Up until this point I've been very satisfied with Mazda. The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call th The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call that a part was in I was on vacation and unavailable. The next time I was called the lady I spoke to was quite rude about the part "being there a long time". Considering I was unaware a part was even ordered in the first place and had been on vacation I'm not sure that it was necessary to be rude to a customer on the phone. Norm was much better to deal with and was able to get me in later in the week when it would work with my schedule. More

Went in for 1st oil change,and check up. The whole dealership is very attentive, and offer friendly service. They did a great job and I got a free car wash as well! My sales guy even came over to ask dealership is very attentive, and offer friendly service. They did a great job and I got a free car wash as well! My sales guy even came over to ask how I was liking my new car and asked if I had any questions or concerns. The finance guy even came over to chat. Very nice dealership! More

It was my pleasure to stop by Chapman Mazda on Aug 27. 2010 to meet with Mr. Pabst in the service dept. Since he had given me the most excellent service on my 2008 Miata, naturally I returned to Chapman. 2010 to meet with Mr. Pabst in the service dept. Since he had given me the most excellent service on my 2008 Miata, naturally I returned to Chapman. On this day I was driving my 2003 Miata. I had been having trouble with reverse stick shift. (Hard to get into reverse). Oil chg was also needed. As usual Mr. Pabst did a superb job while I enjoyed coffee and donuts. "Oh my goodness what do I spy over there? Could that be a 2010 Miata?" Well it was and I bought it. I now have 4 Miatas. 1991, 2003, 2008 2010. I probably qualify for some grand prize from Mazda for my loyalty. I would drive nothing else. Mr. Bishop is the epitome of a professional finance gentleman. He explained everything and I felt like I got a super deal. Matt is Mr. Personality. Thus an excellent addition to your sales force. Watch him grow. He will probably run the place one day. Thanks for all the fun and my gorgeous Copper Red Miata with that oh so fancy hard top. Best Wishes Always, Frances Paresa More

Good product, no games, no stupid sales pitches. I Good product, no games, no stupid sales pitches. I like the $9.95 oil change even though I am over 25 miles away I will use them for service. Good product, no games, no stupid sales pitches. I like the $9.95 oil change even though I am over 25 miles away I will use them for service. The car is for my wife, so I need it to be safe and manuverable(very good turning radius. We are retired and have limited income and the price and incentives was very good for us. Everyone was very friendly and polite, and the whole atmosphere was low key- never pushy. More

Everything was done to my satisfaction and the Service Manager (can't remember his name) was extremely nice and personable. This is ridiculous that the survey will not go through unless I've typed at l Manager (can't remember his name) was extremely nice and personable. This is ridiculous that the survey will not go through unless I've typed at least 250 characters. The service I had done was not in depth enough to warrant more verbage. You need to change this part of the survey. More

It was a great new car purchase. We were treated like we were part of their family once we stepped through the doors, never did we feel uncomfortable.The staff was very knowledgeable and answered all of are were part of their family once we stepped through the doors, never did we feel uncomfortable.The staff was very knowledgeable and answered all of are questions. Overall it was A+ service. I never knew buying a new car was this easy. More

I would not change my sales experience with Chapman Mazda in any way. I was very disappointed, even frustrated with my interactions with other dealers in the Phoenix area. Chapman Mazda was an entirely dif in any way. I was very disappointed, even frustrated with my interactions with other dealers in the Phoenix area. Chapman Mazda was an entirely different sales experience that was simply fantastic, especially in comparison to other dealers. The staff were friendly, knowledgeable, 'real people' that I enjoyed dealing with. Also, the price was fantastic - they really worked hard to get me into the vehicle I truly wanted. Moreover, Mike McClaskey, Tim Murphy and Ali were relaxed, friendly and helpful because they knew that the sales experience I desired. This is true customer service. I have read other reviews of Chapman Mazda from 1+ years ago and was initially concerned they were be like everyone else - high pressure, agressive and even dishonest. That could not have been further from the truth. Apparently, major changes have taken place or those reviews were inaccurate. Given my experiences, I will always be giving Chapman Mazda my business in the future. More

I like being able to use internet at the waiting room and the snacks, but u guys need to put few more different kinds of magazines to read like Newsweek, Time, National geo,entertainment weekly and etc....o the snacks, but u guys need to put few more different kinds of magazines to read like Newsweek, Time, National geo,entertainment weekly and etc....overall it is great service Thanks and have a nice day. Hulaguhan iyisan 602-3731809 More

I had an appointment on 8/19/10, with Michael McClaskey to buy a new Mazda 3. The appointment was scheduled between 10 and 11 am. The appointment was made on 8/18/10. I had exchanged emails with Frank Lem to buy a new Mazda 3. The appointment was scheduled between 10 and 11 am. The appointment was made on 8/18/10. I had exchanged emails with Frank Lemos for several days and was ready to buy. I drove 3 hours to get there, only to find it was McClaskey's day off. No one knew I was coming. Frank Lemos, would not be there until 1. I would have at least a 3 hour wait, if I wanted to wait for him. McClaskey had not bothered to tell him I was coming. No one could reach Lemos by phone. So I was stood up! I would tell anyone to not bother with this dealership, as they do not keep their word and will waste a customer's time. More

Pete provided excellent customer service. He kept me informed and had me out exactly the time he said and that never happened in the past. I was extremely pleased with his service and explanations of wh informed and had me out exactly the time he said and that never happened in the past. I was extremely pleased with his service and explanations of what needed to be done with the car. Compared to where I recently brought my car and the estimates I had received from them, I did feel the cost was somewhat higher. I was pleased to see a change in personnel because I would prefer Mazda perform the maintenance and repair for my vehicle. More