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Chapman Mazda
Phoenix, AZ
603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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603 Reviews of Chapman Mazda
August 23, 2021
They had the car I wanted, Bill was very thorough in the review of the car and accessories. Overall is a great experience I would recommend him and Chapman Mazda to anyone review of the car and accessories. Overall is a great experience I would recommend him and Chapman Mazda to anyone More
by Glenn218
Employees Worked With
Bill Lohmeyer
August 20, 2021
Never had a more frustrating experience with a dealer. Just trying to see if they had a particular wiper blade for a CX5. Two days later and still no answer. Everyone is polite, but no one can just answ Just trying to see if they had a particular wiper blade for a CX5. Two days later and still no answer. Everyone is polite, but no one can just answer a simple question. They really need to re-evaluate the process. The worst. More
by davidschneideraz44
Employees Worked With
Daniel
July 26, 2021
Go see Bill Lohmeyer! I've been using this certified Mazda dealership since 2013 and they are the absolute best in the valley! Customer service has been excellent through out the years and I would recom Mazda dealership since 2013 and they are the absolute best in the valley! Customer service has been excellent through out the years and I would recommend a Mazda over any other car on the market. Bill was exceptionally friendly and professional and I appreciate that he took the time to call me right away to set up a meeting time while also discussing options. He is knowlegeable and well versed concerning all Mazda cars on the lot. Thanks to JP and JS as well! This is a great team! I will recommend this dealership every chance that I get! More
by moniqueyes
Employees Worked With
JP, JS , Bill Lohmeyer
July 23, 2021
I walked into the building and was immediately welcomed, and felt welcomed. Not like a usual car dealership where people tend to be "pushy." Jacob Sayegh was my salesman and he went above and beyond to help and felt welcomed. Not like a usual car dealership where people tend to be "pushy." Jacob Sayegh was my salesman and he went above and beyond to help me. I appreciated everything he did for me. Hands down, by far the most knowledgeable and nicest salesman I have ever had experience with. I will recommend him to anyone that I know who is looking to buy a Mazda. He made the whole experience from the time I got there til the time I left a great one. Before I left he even took the time to help me install my phone and get everything set up for me (Lord knows I would have been completely lost without his help!) He did not have to help me with all of that, but he did, and it was beyond appreciated! More
by Kelli W
Employees Worked With
Jacob Sayegh
June 19, 2021
Bill was great! He was upfront, blunt (which I appreciate) and not a BS'er. Give it to me straight and don't candy-coat ANYTHING!! Thank you Bill for being straight-up with me. appreciate) and not a BS'er. Give it to me straight and don't candy-coat ANYTHING!! Thank you Bill for being straight-up with me. More
by Hooner68
Employees Worked With
Bill Lohmeyer
June 19, 2021
As always, Bill Lohmeyer came through for us again. This is the 7th car we've purchased from Chapman (3rd Mazda). We'll be back again soon! Thanks!!! is the 7th car we've purchased from Chapman (3rd Mazda). We'll be back again soon! Thanks!!! More
by lsmith1437
Employees Worked With
Bill Lohmeyer
June 17, 2021
I just bought a new car from here! It was a great experience! The people here were very nice and helpful! Bill Lohmeyer was very helpful. We walked me and helped me throughout the process experience! The people here were very nice and helpful! Bill Lohmeyer was very helpful. We walked me and helped me throughout the process More
by Arunima
Employees Worked With
Bill Lohmeyer
June 15, 2021
Common thread: if you do NOT go through Costco, Chapman apparently will treat you badly. Asked to see about having four fictitious dealer mark-up fees totaling around $3,500 removed and/or lowered and was apparently will treat you badly. Asked to see about having four fictitious dealer mark-up fees totaling around $3,500 removed and/or lowered and was met with hostility to the point that they left the table and never came back. Literally. The sales rep walked off and never returned. A joke at my expense was shared between the rep and the sales manager when they didn't think I could hear them. - No one met me at any point. I had to search around inside to find someone even though I had an appointment and was on time for it. Sales rep never got up to greet me once I found him. - Car was dirty; even had a few large bird droppings on it that had not been removed. "Dirty" not so big a deal but bird excrement is damaging to automotive paint's clear coat. - Most of appointment waiting for sales rep to get paperwork. Out of the nearly 50 minutes, between 30 and 35 of it was me waiting at a desk or looking outside the large windows while the rep was off trying to print out material about things. - Sales rep was not well versed in SkyActiv and i-Activ. He tried to tell me how the sport button worked and either lied or made up what it does. He also had no idea how some of the other features worked when the information is on the corporate website for the world to read about. Final small bit of advice: don't try and sell me the car by telling me how it's tracked and how easy it is to recover if it's ever stolen, and then turn around and try and sell me VIN etching and why I 'need' it in case the car gets stolen. At least lie better. Buyer beware! More
by azsean73
Employees Worked With
Bill Lohmeyer
