Chapman's Chrysler Jeep Dodge RAM

The original problem was corrected. I have no way of knowing if the recall was correctly installed. I do know that the car is not running as smoothly as it was before it went into servi I have no way of knowing if the recall was correctly installed. I do know that the car is not running as smoothly as it was before it went into service and the passenger door was very dirty so I had to have it detailed. I’m taking the car to my mechanic to get diagnosed. I don’t usually do negative reviews but you keep asking so I figured you really wanted to know. More

We've been collaborating with Chapman Horsham for a year. Mike is always remarkably fast,attentive and great at solving any issues that arise. Mike is always remarkably fast,attentive and great at solving any issues that arise. More

Mike M is fantastic to work with. His communication is ousstanding! The technicians attention to detail and timeliness of repairs is greatly appreciated! His communication is ousstanding! The technicians attention to detail and timeliness of repairs is greatly appreciated! More

Wendy Chelder in the service department has been wonderful to work with. Each time working with her has been clear and communication has exceeded expectations. wonderful to work with. Each time working with her has been clear and communication has exceeded expectations. More

I have been a loyal customer of Chapman for over a decade. They have consistently given me and my family outstanding service and that is what keeps us so loyal. If you are looking for a family run dea decade. They have consistently given me and my family outstanding service and that is what keeps us so loyal. If you are looking for a family run dealer to do business with, look no further. Chapman is the best dealer around! TM More

Staff was very friendly, however the cost of work done was astronomical! OVERPRICED!!! We were quoted an enormous price on an item that was not necessary for our church van to pass inspection - incorrect was astronomical! OVERPRICED!!! We were quoted an enormous price on an item that was not necessary for our church van to pass inspection - incorrect mechanical analysis. No consideration was given regarding our ability to pay the high price. We were blessed to take the van elsewhere and got a more reasonable price. We are at this point extremely dissatisfied with this dealer. Thank you for asking. More

There for a recall and everything went fine. Done quickly and staff very pleasant. Always have a great experience there. Done quickly and staff very pleasant. Always have a great experience there. More

Extremely frustrating experience with a vehicle I just purchased. The vehicle initially came in after a power steering warning and loss of power steering. The dealership refused to continue diagnosing purchased. The vehicle initially came in after a power steering warning and loss of power steering. The dealership refused to continue diagnosing the vehicle unless I first paid approximately $900 to replace both batteries with new Mopar batteries. I escalated the issue to Stellantis, but was ultimately told the batteries had to be replaced before they would proceed with the diagnosis. Now I have been told the vehicle is leaking both oil and coolant and that these issues will not be covered under warranty because the dealership believes the vehicle was previously involved in an accident. The problem is that they cannot tell me where the oil is actually leaking from. They cannot tell me where the coolant is actually leaking from. They have not identified what component is damaged or failed, or explained how any alleged prior accident caused either leak. The evidence I was given for their conclusion that the vehicle must have been in an accident was a missing radiator bolt and missing fasteners in the right-front wheel well. The vehicle has no accident reported on its Carfax. I repeatedly asked them to document what is actually wrong with the vehicle — where the oil is leaking from, where the coolant is leaking from, and what component they believe is damaged. They refused to put that in writing and instead continued to tell me verbally that the vehicle must have been in an accident and therefore the repairs would not be covered. I have no issue with a legitimate warranty exclusion. If there is collision damage and that damage caused these leaks, identify the damage, diagnose the source of the leaks, and explain what needs to be repaired. What I don't understand is how you can determine that a repair isn't covered because of a prior accident when you haven't even determined what is leaking or what is actually broken — and then refuse to document what you believe is wrong with the vehicle. For an authorized dealership, this has been an incredibly disappointing experience. I brought the vehicle in expecting a proper diagnosis and a clear explanation of what failed. Instead, every step seems to result in another reason not to diagnose or cover the vehicle. More

I was very pleased with the repairs made on my vehicle even though I did have to return for a minor adjustment. even though I did have to return for a minor adjustment. More

Dennis did a great job. They were timely with the truck, and I will be bringing it back in the future. They were timely with the truck, and I will be bringing it back in the future. More