Charles Gabus Ford - Service Center

I worked with Ed Baker in the service department. He was very friendly, efficient and kept me informed the whole time! Highly recommend him and Charles Gabus Ford! very friendly, efficient and kept me informed the whole time! Highly recommend him and Charles Gabus Ford! More

This is quite the story but needs to be told. I think the date was on or near Sept 10. My daughter just recently moved to Des Moines, we are from Illinois. Her 2016 Ford Escape would suddenly not shift the date was on or near Sept 10. My daughter just recently moved to Des Moines, we are from Illinois. Her 2016 Ford Escape would suddenly not shift in or out of gear. She found a latch under the gear flap that allowed her to get it parked. I called several places to inquire about where to get good honest, service. Being from out of state we settled on a place that another auto place recommended. They towed the car in and quickly stated that it was one part that needed replaced but would be over $1000!!! They told my daughter it was very hard to get to, would have to take all the seats out etc!!! I called them and told them to hold off on the car. Give me 10 to 15 minutes. I called my hometown dealership and the service man there said it sounded way too high for the part they said. I then called Charles Gabus service. They even let me speak to Ed.. He too agreed that the charge sounded very high. He suggested a tow truck if I wanted one. I called the facility where the Ford was at the time and told them a truck would be coming for the car in the afternoon. The Escape was fixed for around $300. Ed could not have been more considerate and nice. Gabus didn't even replace the part that the cheaters said needed fixed. We were saved from a horrible ordeal that would have possibly cost us more and more money. It was great to feel like we had someone honest and honorable to help us get the vehicle fixed. I hope others can read this and know where to take their vehicle for repair. More

Warranty Work? NOT In June of 2017 I purchased a new 5.4l motor for my F-150 and we went with Gabus due to the 3 yr (unlmited mile) warranty offered by Ford. Now there In June of 2017 I purchased a new 5.4l motor for my F-150 and we went with Gabus due to the 3 yr (unlmited mile) warranty offered by Ford. Now there is considerable work that needs to be done that falls under the warranty and the proposed bill just to further diagnose the problem is almost $2500 out of pocket. I talked with the mechanic who originally diagnosed the issues and was told that this should be an emphatic NO and the at the charges are "bogus". At this point I would highly recommend a good local mechanic over the Service Department at Charles Gabus Ford for sure! More

Body Shop My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all d My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all departments. I will go back. More

Transmission went out on 2014 Ford Fusion with 27K miles I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. I took it to gabus on July 3rd and told them that I thought the transmission was acting up and they said they would take a look at it; they called me later that day and told me that the transmission was bad and that ford required them to tear the transmission apart to see if it was repairable. I asked how long that would take and they said they should know by the end of the week. I called them on Friday the 6th of July and was told that they were still working on it; I called again on Monday the 9th and was told that the tech working on my car was off that day. I let them know that I was frustrated it was taking so long and was reassured that they would have an answer by the next day. I asked how long it would take to repair or replace and was told that they would be able to have it done by the end of the week either way. They called me on the 10th and said that the transmission was not repairable and they were going to put a new remanufactured transmission in it, they said again they would have it done by the end of the week. I got a call on the 11th stating that the transmission was on back order and it would be at least 1-2 weeks before they got one in. I said that was fine and asked that they change the oil while it was in there, they said not a problem we will take care of it. I received a call on Monday the 23rd of July and was told that the transmission was in and it would be ready the next day. I picked up my car and they said nothing about being sorry for taking 21 days to repair my car, then they charged me $50.00 for the oil change. I was also told that one of the rear struts was bad on the car as well and they offered to fix it for $400.00 "to replace both rear struts" and by the way that is NOT under warranty even though the car only has 27K Miles on it. I am not at all impressed with their service department and will think twice before buying anything there again. Nick Molln More

Body shop manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology More

"IT'S FORD'S FAULT" SAYS CHARLES GABUS 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that th 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that there was a 3 year, unlimited mileage warranty on the transmission. This service took less than a week to repair. Almost 7 weeks ago, i took my car in once again to have the transmission replaced. When I pulled into the service center, the employees were laughing because of the noise that was coming from my car. The service adviser listened to the noise and stated that the CVT (transmission) is in bad shape and that it was a common problem. I asked how long this service would take and was told that it would be about a week. After the first week went buy, I was told the transmission was on order and would be there in a week. Since then it has been 7 weeks going on 8 weeks and there is still no transmission. During the last 7 weeks, My wife and I have had to change my hours of work which has lowered our wages, drive our other car which has less gas mileage which cost me additional money, changed our holiday plans because we didn't have a second car and much more. I have asked for a loaner car until the repairs have been made and have been told no on a number of different times. After 7 weeks the general manager called and offered me a rental car for only $20 a day. The way I see it, this transmission is under warranty and I should not have any additional cost because of this problem with Ford that is represented by Charles Gabus Ford. I believe that Ford and/or Charles Gabus Ford should now reimburse a minimum of $20 a day for the "loaner car" that I never received and supply me with a car until the warranty work is done. During this time, I have made two car payments for a car that I do not have, I have made insurance payments on a car that I do not have, I have paid taxes on a car that I do not have. When I was paying the work was done in 7 days, when the work is under warranty it is now going on 8 weeks and no real answer or solution given. I have filed a complaint with Ford Motor Company and have been told that the case has been expedited but I still have no car. The point has been made that because of the ongoing problems with this transmission, (google on line - Ford CVT) why doesn't a dealer stock this transmission. Why wasn't this transmission ordered when I called to bring in my car? With thousands of these cars still on the road, are you going to tell me that there is not a new transmission in the United States? This transmission is ONLY available through Ford and their distributors. I have been greatly inconvenienced and have had additional expenses because of this "Warranty" and should be compensated for these expenses due to their in ability to provide a timely solution to my problem. Keep in mind folks, when your ford get older they just won't care!!!!!!!! More

Bill the Salesman and Brenda in Fiance Awesome. First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so frustrated that after 2 days I wanted to have my 2 vehicles that I traded in returned. I had an appointment set up to have the Xylon treatment done on a Friday because we got the vehicle late in the day and was not able to get it done. I got a call in the middle of the night to come into work because I was supposed to work later in the day. I called the service department at 7 am and was told by lady that they don't open till 8 am and there was no way for me to leave a message. I did call back at 8 am and I told them I had an appointment at 8 am and was not able to come in. The gentlemen stated you had an appointment at 8 am for what, I told him the Xylon treatment, upon which he stated I will have to have someone call you back and hung up on me. When Justin and I talked he asked when I wanted to reschedule and I told him if possible 3 pm on the same day in which he told me that was too late in the day, I said how about monday after 230 pm and he once again stated it was too late in the day and that I would have to have a loaner car. It was at this point I was very frustrated and wanted to get my vehicles back and my husband contacted Bill who set up the appointment. I also told Justin that there was a spot on the windshield that I wanted looked at because I had tried Windex and lens wipes and the spot would not come off. My husband also talked to Bill in regards to this and he stated to take it to the delivery area where we had picked it up. When I left work around 1130 and arrived around 1145 I went to the delivery area and walked in and they asked how they could help me, I stated I had a spot on my windshield and I needed it looked at. There were 3 young men in there 2 of which stated are you sure you don't need the body shop. I stated no that I was told to bring the vehicle back to the delivery area and that it would be taken care of. Upon which I believe it was Justin who stated "who told you to do that?" I said my husband was told by Bill to bring it here and they were still insistant upon my taking it to the body shop, and it was at this point that i was starting to lose my cool. I told them it was not cracked or chipped there was just a spot on it. Justin did finally come out and look at it then went back into the shop and brought out some window cleaner and a scraper as it turned out to be a sticker residue. When my husband took the Escape back on Monday to have the Xylon treatment done they acted like they were not sure why he was there and he had to have the Detail Manager go back over the vehicle because they had not vacuumed the back part in order to put the interior treatment on. They also had silicone overspray all over the tires and rims. If he had not been a detail manager and just a general person, they wouldn't have know. I work in customer service and have for over 20 years and never have I seen a bunch of what I will call circus xxxxxxx running around there. As far as Bill he is an awesome salesman and I would recommend him to any of my friends and family. He took his time and listened and was not pushy. Brenda in Finance was great!! Good customer service and didn't mess around with un needed information or things that she knew that I would have no interest in. I have purchased several new and used cars over time and at this point in time and never have I been treated so rudely and I have heard of others that have had similar experiences after the sale is over. I think you really need to look at your values and customer service and raise the bar. If your employees don't have pride in their work, they need to find a new job, so that your customers are happy and will return to your dealership in the future for another vehicle. More

Go Elsewhere for Service We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't ne We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't need (flushes, filters etc.). They offer "The Works" oil changes for life which according to Ford is supposed to include tire rotation but they charge for the rotation every time. I brought my vehicle in for a repair and when I picked it up the air conditioner wouldn't work. It worked fine going in, didn't work when I picked it up. They said it was a coincidence. After much argument they graciously agreed to waive the "diagnostic fee" they wanted to charge to see why it isn't working and then when all is said and done they said the repair would be upwards of $500-600 to fix. I took to another dealer in town who fixed the problem for $79.00. Seriously??!! Both certified Ford Dealers. They have had several instances in overselling recommended flushes and filters that can't be burned through every 5000 miles. Rarely do you get in for an oil change and just leave with that. You usually are recommended to pay for something else. Mike is the worst sales person to deal with so avoid him at all costs if possible. Service Management really had no interest in looking into any concerns like above we brought them. So now even though we get "oil changes for life" we are taking our car elsewhere and paying for it. More

They don't do just what you tell them to do. I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and t I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and the pads if bad.They took it upon themselves to put on new pads and new rotors on both sides without asking/consulting me. My bill went from $300 to $550 More