I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. I took it to gabus on July 3rd and told them that I thought the transmission was acting up and they said they would take a look at it; they called me later that day and told me that the transmission was bad and that ford required them to tear the transmission apart to see if it was repairable. I asked how long that would take and they said they should know by the end of the week. I called them on Friday the 6th of July and was told that they were still working on it; I called again on Monday the 9th and was told that the tech working on my car was off that day. I let them know that I was frustrated it was taking so long and was reassured that they would have an answer by the next day. I asked how long it would take to repair or replace and was told that they would be able to have it done by the end of the week either way.
They called me on the 10th and said that the transmission was not repairable and they were going to put a new remanufactured transmission in it, they said again they would have it done by the end of the week. I got a call on the 11th stating that the transmission was on back order and it would be at least 1-2 weeks before they got one in. I said that was fine and asked that they change the oil while it was in there, they said not a problem we will take care of it.
I received a call on Monday the 23rd of July and was told that the transmission was in and it would be ready the next day. I picked up my car and they said nothing about being sorry for taking 21 days to repair my car, then they charged me $50.00 for the oil change. I was also told that one of the rear struts was bad on the car as well and they offered to fix it for $400.00 "to replace both rear struts" and by the way that is NOT under warranty even though the car only has 27K Miles on it. I am not at all impressed with their service department and will think twice before buying anything there again.