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116 Reviews of Charles Gabus Ford - Service Center
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November 23, 2016
Great experience. James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommen James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommend these two professionals to anyone. There was absolutely no pressure from the time I pulled onto the lot to signing the final papers. Job well done! More
by wolverinefan
October 05, 2016
Great service. I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addres I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addressed in the most positive and professional manner. It isn't what happens when things go right that makes a service center good. It is what they do when something goes wrong. They accelled at fixing even my minor concerns. I will return there even after the warranty is expired. BRAVO. More
by Rasmussen317
Employees Worked With
Kyle
September 11, 2016
Great Experience! The service personnel were friendly and courteous, and the work was done quickly. The waiting area was pleasant and the restroom was clean. The char The service personnel were friendly and courteous, and the work was done quickly. The waiting area was pleasant and the restroom was clean. The charging station for our electronic devices is a nice addition since the last time we were there. More
by BobzRuby
Employees Worked With
Eric Johnson, Jacob Hill
September 08, 2016
Good experience Good work by these guys the service manager is the best ive dealt with quick and easy. I will surely be a repeat customer. Thanks guys. Good work by these guys the service manager is the best ive dealt with quick and easy. I will surely be a repeat customer. Thanks guys. More
by Yotaguy7
Employees Worked With
Joel
May 21, 2016
Great Body Shop! Great Service!! I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and what I had to say, extremely satisfied with his work. Its always nice to find someone who takes pride in their work! Thank You!! More
by Stangrl
Employees Worked With
Trever Tarkington
April 08, 2016
Out of this world customer service I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs f I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs for 6+ years and have never had a bad experience and I have dealt with pretty much every part of their company from sales to service to auto body repair (unfortunately multiple times due to deer season). Everyone is always friendly and they get the job done fast and done right the first time. Keep up the exceptional work! Also, your shuttle driver (I believe the morning shift, name possibly Darryl?) also deserves to be recognized. I have rode with both of the gentlemen before and they are both very polite and you can tell they enjoy their job. Thanks again for everything you do! I will definitely be a returning customer if/when I decide to buy new! More
by AMANDA
Employees Worked With
Dave Nagle
April 02, 2016
Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:40 p.m., so I had her sign me up. When I arrived, the obviously disinterested "service" writer told me I was supposed to be there at 12:40. When I explained that I was told 1:40, he said I could wait and he might get me in but it would be at least 3 hours. I asked him to note that I was there at the time given to me and told him I wasn't going to wait 3 hours when it was their mistake. I also asked him to note that the GPS in my Explorer was still not working right. He said something about the lube techs not being qualified to fix the GPS, and I told him there was no one there who could fix it since I'd had the car in at least 8 times for the prroblem. I asked him to come and look at the GPS, because it showed me over half a mile from where I actually was. He refused to look at it, and told me I insulted "his" techs and he wasn't going to help me. I told him if he had any techs that could fix their product, I wouldn't insult them. He accused me again of insulting "his" techs and raised his voive to the point that the service manager came out to se what was going on. He escorted me out to garage, but didn't ay anything to the loud-mouthed writer or apologize for the way I was being treated. His demeanor did seem to change when he looked at the GPS and saw how screwed up it was. He said he would look into it. I told him before I left that I would be switching all of my car needs to Dewey Ford, where I was sure I would be treated better. The service manager called my home the next day, but that was too little, too late. My entire family has gotten their cars at Gabus for a long time, but none of us will ever go back there again. More
by deputydad23
Employees Worked With
I didn't bother to get the name of the person.
February 24, 2016
No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. More
by WD0FIA
Employees Worked With
David Martin
April 15, 2015
Gabus car rental I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on a I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable. More
by jennen
Employees Worked With
Nathan
October 03, 2013
I purchased my mustang in April 2009. At that time part of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 y of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 years. I'm now being told you have to make an appointment for an oil change when I stopped in today. I get off work at 4:30 & the next later appointment would be a week from today. When I asked about leaving it on Saturday morning when they opened, "They would try and fit me in", and could take up to 4 hrs. Really, my choices are 1 week, or 4 hrs. for an oil change. As I began to express my extreme disappointment, the woman doing the scheduling stopped me and said, "you can't think you're the only one", & I told her I realize I'm not the only one wanting service work.This ploy of free oil changes for life doesn't seem to be all it was made out to be at the time of the sale. Is it because its a "free" oil change and now must take a back seat to more profitable customers (if so, it was never mentioned during the sale period), or is this a change in management style toward customers since Charles Gabus passed. Many dealerships have created means of handling passed promises made to customers when sales promotions were presented. I am very pleased with my car. But I could have bought it at any Ford dealership as it is the vehicle I'm happy with. The dealer is quickly becoming something else. I'm sure from now on as I have to make an appointment a week in advance, or make an allowance of 2, 3, or 4 hours for a simple "FREE" oil change...that grain of salt will continue to be pushed a little deeper into the wound! More
by DWForkner
Employees Worked With
Unknown
