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Charles Gabus Ford - Service Center

Des Moines, IA

4.7
116 Reviews

116 Reviews of Charles Gabus Ford - Service Center

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November 23, 2016

Great experience. James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommen More

by wolverinefan
Recommend Dealer
Yes
Employees Worked With
Jeff Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Carpenter
Nov 28, 2016 -

Charles Gabus Ford responded

Congratulations on your Edge! Thank you for taking the time to write about your experience. It's great to know James and Jeff were able to provide you with the pressure-free and professional service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Sean Sellers, General Manager, ssellers@charlesgabus.com, 515-270-0707

October 05, 2016

Great service. I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addres More

by Rasmussen317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 12, 2016 -

Charles Gabus Ford responded

Thank you for writing this amazing review of our dealership. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that our team did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

September 11, 2016

Great Experience! The service personnel were friendly and courteous, and the work was done quickly. The waiting area was pleasant and the restroom was clean. The char More

by BobzRuby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Johnson, Jacob Hill
Sep 12, 2016 -

Charles Gabus Ford responded

Thank you for leaving us your review. We are happy to hear that you were satisfied with the service you received from Charles Gabus Ford. If there is anything more that we can do please come back and see us again. Take care! Best, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

September 08, 2016

Good experience Good work by these guys the service manager is the best ive dealt with quick and easy. I will surely be a repeat customer. Thanks guys. More

by Yotaguy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Sep 12, 2016 -

Charles Gabus Ford responded

Thank you for taking the time to share your feedback! I am very pleased to hear that our staff's professionalism and great customer service has earned your repeat business. If you have any further needs, please come back to see us. Best, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

May 21, 2016

Great Body Shop! Great Service!! I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and More

by Stangrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trever Tarkington
April 08, 2016

Out of this world customer service I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs f More

by AMANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nagle
April 02, 2016

Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 More

by deputydad23
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I didn't bother to get the name of the person.
May 04, 2016 -

Charles Gabus Ford responded

Thank you for alerting us about this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

February 24, 2016

No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. More

by WD0FIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Martin
April 15, 2015

Gabus car rental I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on a More

by jennen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan
October 03, 2013

I purchased my mustang in April 2009. At that time part of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 y More

by DWForkner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
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