Charles Gabus Ford - Service Center

I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a wee almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a week and a half to get it in for an oil change unless I want to leave it for a day to see if they can squeeze it in and that doesn't guarantee that it will even get done. I called and spoke to Jim Bitner (General Manager) and his exact words to me were "we are busy, what do you want me to do?" He said that they were hiring and couldn't "find people qualified to work there" Well, then my suggestion for Gabus is: Don't advertise and promote something you can't truly deliver on!! Luckily, I was able to call Dewey Ford in Ankeny and they got my car in within 10 minutes. They even gave me my oil change for free to try them out and washed the car before giving it back. Odd that a dealership that I wasn't a customer bent over backwards for me, yet the dealership that I was a customer at treated me like crap. I have purchased two vehicles at this dealership and been a customer for years. There will not be a third vehicle purchased, and I will not recommend this place to anyone! More

I was in an accident that was not my fault and the other party involved had Progressive Ins. and they have a setup at Gabus so I decided to use Gabus to do the repairs. After leaving my truck there for a fe party involved had Progressive Ins. and they have a setup at Gabus so I decided to use Gabus to do the repairs. After leaving my truck there for a few days they called to say that it was done. So I went in and signed the papers and they pulled up and handed me my keys, I then walk outside to see that they had not replaced the chrome at the bottom of my truck. I walk back inside and mention it and they all look at me dumbfounded and I had to show them where the chrome was missing. They then slip into the back to figure it out and reappear saying that it had in fact been ordered and it would be a few days till it was there and that I was kinda lucky because they had to order a whole new set so I was going to get ALL NEW CHROME, I said "OK, I just wish someone had told me this prior so I didn't assume you were trying to pull one over on me." And I left. Two days later I am pulled over because the my tail lights were out. ON THE CORNER THEY HAD BEEN WORKING ON. So I promptly take it back to them and sure enough they FORGOT to hook them up. I asked them if my chrome was in yet and they said it would still be a few days. TWO WEEKS LATER, I CALL THEM and ask about it. They say yes it is in (BUT NO ONE HAD CALLED TO TELL ME). So again I take it back and they take it back and begin working, then pull it up out front and say it's DONE (again). I then notice that only the one piece of chrome had been replaced and bring it to their attention, they said they wouldn't put the rest of the chrome on because the stuff on it already still looked good, and I say "but I was told they would do it all since you had to order it". T^he man gives me the rest of the chrome but won't install it so it is sitting in the back of my truck now. I WILL RECOMMEND TO ANYONE I KNOW OR MEET TO AVOID THIS BUSINESS. There are plenty of bodyshops within 1 mile of here that will probably not give you this kind of runaround. And as far as a car dealership goes, if their bodyshop is any indication, stay away they're gonna try to screw ya More

My vehicle broke down on the interstate as I was passing through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in helping someone who had purchased the vehicle at another dealership. In fact the service manager told me he gave priority to those who had purchased their vehicle from Gabus, and he didn't care if I took my truck somewhere else for service. So I contacted another dealership and had it towed a second time. More