Charles Toyota

always a good experience. A quick and courteous service department. gave all needed information to keep my Rav in good running condition. Manager,Tom,asked about my vehicle wanting to make sure I was sat department. gave all needed information to keep my Rav in good running condition. Manager,Tom,asked about my vehicle wanting to make sure I was satisfied with my purchase and that I was being cared for in my service More

It was a pleasure dealing with Dan Bilicki at Charles Toyota. I live in Virginia, and was helping my daughter buy a car in CT. Dan worked with me through multiple phone calls, helping me find the right Toyota. I live in Virginia, and was helping my daughter buy a car in CT. Dan worked with me through multiple phone calls, helping me find the right car and negotiating a fair price. I experienced no "hard sell" - in fact, his clear, straight forward approach was a breath of fresh air, compared to other dealers I have worked with. When my wife and daughter came by to pick up the car, everything was as promised and they completed the transaction in 45 minutes. I would not hesitate to recommend Dan and the folks at Charles Toyota to any prospective customer. More

Great service. The service department is very prompt and efficient. We are pleased with our experience at Charles Toyota of Norwich. We will continue to service our vehicles at Charles Toyota. efficient. We are pleased with our experience at Charles Toyota of Norwich. We will continue to service our vehicles at Charles Toyota. More

This is the 4th car we have bought from this dealership. The salesperson was outstanding and very friendly. I would buy another car from this dealership. The salesperson was outstanding and very friendly. I would buy another car from this dealership. More

Ray went out of his way to find us a vehicle that met our needs and wants. He was very friendly and courteous and extremely knowledgeable. The sales manager found us an attractive interest rate and processe needs and wants. He was very friendly and courteous and extremely knowledgeable. The sales manager found us an attractive interest rate and processed our paperwork very quickly. More

Overall experience with this dealership has been exceptional. The staff are friendly and very helpful. The service department is exceptional. I would highly recommend this dealership to friends a exceptional. The staff are friendly and very helpful. The service department is exceptional. I would highly recommend this dealership to friends and family. More

I purchased a used 2004 Subaru Forester...I had it for two days and it started to shift "funny" and the transmission light came on. I brought it back to Charles Toyota and they were very friendly and help two days and it started to shift "funny" and the transmission light came on. I brought it back to Charles Toyota and they were very friendly and helpful. They took it back, sent it to a Subaru dealer and gave me a loaner while the Subaru was being looked at. It was determined that the Subaru needed a sensor. Charles Toyota took care of everything for me. It gives me great pleasure to know that there are still honest and moral companies out there...I was very pleased to write Charles Toyota a Great Review as well as post this remarkable service on my facebook page...Thank you again Charles Toyota!!!! More

Felt I was pressured into a purchase that was installed on the truck that was already on the truck and could not be removed. After market was way cheaper than what I was charged. Plus a price was agreed t on the truck that was already on the truck and could not be removed. After market was way cheaper than what I was charged. Plus a price was agreed to on the phone and then was not honored when I got to the dealership. I was told about add ons after I got to the dealership I should of been told about them on the phone before I came in. Also there where 2 items on the bill of sales that was never explained to me. Some kind of etching service. Overall felt it was like them against me to purchase the truck their way. More

Previous purchase at Charles was a Rav4. Wanted an AWD van so Sienna was the choice. I researched options on line and knew what I wanted. Charles found the color I wanted with exact options. Easy purchas van so Sienna was the choice. I researched options on line and knew what I wanted. Charles found the color I wanted with exact options. Easy purchase. More

Very nice experience. Made the process of purchasing a new car easy. Gave us a fair price for our trade in. Over all excellent service. The service dept at this dealer is excellent too. new car easy. Gave us a fair price for our trade in. Over all excellent service. The service dept at this dealer is excellent too. More