Charles Toyota

Charles Toyota has a wonderful team! We did our research on the truck and different dealerships before arriving, we found Dealer Rater and were convinced by the very thorough reviews that we should try Char on the truck and different dealerships before arriving, we found Dealer Rater and were convinced by the very thorough reviews that we should try Charles Toyota - thank you raters, you were correct! Charles Toyota was an excellent dealer from which to purchase a new vehicle. On 12/29/12 we visited Charles Toyota. Reiko was our sales person. He was wonderfully cordial and friendly, greeting us quickly as we approached the door. We showed Reiko what we were looking for, told him what we were willing pay and what we expected to receive for our trade-in. Reiko checked over our details and conferred with Tommy on some details. Tommy then explained how they came to the number for our trade-in, that there were two vehicles available meeting our wants at one of their other dealerships and they would do their best to obtain one for us. We received a call the next day stating they were able to secure one of the trucks for us and to please come down the next day to complete the paperwork to finalize the sale. Although, Reiko was off that day, we were again cordially welcomed back by Dan and Tommy, they were genuinely happy to give us the news of being able to secure the truck for us. Dan assured us that his driver was on his way to the other dealership to pickup the truck within the next few days. We then were taken to Scott to do all of the final paperwork, he was very thorough in reviewing all of the paperwork and the extended warranty options. He made signing all of the paperwork simple with his outgoing and upbeat personality. Scott assured us that the mileage put on the vehicle to relocate it to Norwich would not count towards the warranty mileage. Upon our departure, Dan again approached us to reassure the truck would be on its way in a few days. We were thrilled to get a call sooner than we expected that the vehicle had arrived and it was being prepped for us to pickup later that afternoon. Reiko took us for a test drive before we did the final acceptance of the truck. It performed beautifully, Reiko went through the 4WD operation with us, went over the systems, and once we returned the multiple manuals that come with the vehicle. Overall it was a low stress process with the Reiko, Tommy, Dan, Scott and the other staff members who helped with other little details (I feel bad that I cannot remember his name - the other sales person who put the license plates on our truck-thank you). We look forward to having our truck serviced at Charles Toyota and expect to have the excellent service we received when we purchased our truck. More

Reiko and Dan were great to work with. It took me months to decide what Tacoma I wanted to purchase. The guys never gave up and kept in contact with me. The Tacoma I wanted was not on the lot and one coul to decide what Tacoma I wanted to purchase. The guys never gave up and kept in contact with me. The Tacoma I wanted was not on the lot and one couldn't be found at any other dealers. I didn't know this, but Dan ordered a Tacoma with the SR5 package,color,engine and transmission just like I wanted. I was pleasantly surprised to get a phone call from Reiko saying "my" truck had come in. I went in the very next day and drove home with a brand new 2013 Tacoma. More

Had great internet price and dealer followed thru on initial sale. John (Internet manager) was friendly and good to work with and Mike Collins at the dealership took the time on a late Sat evening (alm initial sale. John (Internet manager) was friendly and good to work with and Mike Collins at the dealership took the time on a late Sat evening (almost closing time)to wok thru the paper work and get us the correct price as promised. Was a little disappointed that the car was not detailed properly since we had been working for over a week but not a huge deal. Mike Collins personally had the car washed and helped us out. Overall a great experience. More

Would also like to mention LOU Caldrello, salesman who sold us our past vehicles. He goes over and beyond to satisfy his customers. As long as he is working at Charles Toyota, he is who I would contact sold us our past vehicles. He goes over and beyond to satisfy his customers. As long as he is working at Charles Toyota, he is who I would contact first. Actually all of the sales personnel aim to please! Marlene Cook Note: I love my 2012 Prius More

I took my 4-runner in for service they were fast, friendly and curtious I didn't have an appointment although they took me in any way which was a pleasent surprise because other dealers expect eve friendly and curtious I didn't have an appointment although they took me in any way which was a pleasent surprise because other dealers expect everyone to have an appointment which is difficult for me to remember sometimes. It seems like everyone at the dealership is friendly and willing to help anyone out More

I found TJ to be upfront and honest, he asked questions about what i was looking for and recommended a test drive, his selection of vehicle to drive was based on what i told him i was looking for. He answe about what i was looking for and recommended a test drive, his selection of vehicle to drive was based on what i told him i was looking for. He answered my questions and concerns and worked to help me resolve my concerns. More

Sales and Finance departments were great. Chris is a very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris and the quality Toyota product are the main reasons I went with Charles Toyota and are the bases for the high score categories. The low score in quality of work was solely due to the condition of the car after undercoating and I will probably take my car to another dealer for maintenance in the future (overspray on the sides of the car from undercoating that initially wasn't cleaned up until I identified it, dirt on the inside door handle and a stain on the brand new leather/suede front drivers seat from the body shop mechanic). More

We recently purchased a Certifed used Car from Charles Toyota. We had the pleasure of Dealing with Art Bruce. Art is the exact opposite of what you expect from a salesman. Not once during our visit/tes Toyota. We had the pleasure of Dealing with Art Bruce. Art is the exact opposite of what you expect from a salesman. Not once during our visit/test drive did he ever try to sell us the car. I never felt pressured. I even told him that I was going to take the weekend to discuss the car with my wife and I would get back to him on Monday. He just shook our hands and took us at our word. He didn't try to pull any sales tricks to try to make us buy the car that day or anything. On Monday I called him and we negotiated a fair price and again I did not feel uncomfortable during this process. Art remained professional throughout everything. He even drove the car down to my own mechanic for him to take a look at before we finalized the purchase. To me this was a huge deal because it meant that they had nothing to hide if they were willing to let an outside mechanic look at it. The gentleman who handled all of our financing and warranty information was extremely professional also, he never tried to sell us any extra warranties or services we didn't need. I only have one complaint and that is the website is very misleading. The car that I purchased showed up on the website as a certified vehicle. Only to find out that when you get there that in fact it had not been certified yet. The Sales Manage Dan tried to tell me that it would be an additional $550 to certify the car. I explained to Art that I felt that was a deceptive practice and he went to Tommy who is the General Sales Manager and they agreed to waive the fee. I still question the validity of the fee when the website clearly already had the vehicle as being certified. None the less Art helped us out with that as well. In the beginning I was not looking forward to doing business with a car dealership but in the end the over all experience was fine and I feel it is due to Art. He was professional the entire time he never pressured us and did everything he said he was going to do for us. I would reccomend this dealership and I would VERY STRONGLY reccomend asking for Art as your salesman if you want a smooth pressure free process. More

As a longtime customer of Charles Toyota (I and other family as well as friends have purchased vehicles from your dealership over the years)I continue to revisit your dealership as it is #1convenient,#2 family as well as friends have purchased vehicles from your dealership over the years)I continue to revisit your dealership as it is #1convenient,#2 backed by Toyota quality products and #3 as a person involved in the vehicle maintenance service business all my working career I understand how difficult it can be to be rated as excellent consistantly. The average consumer comes to you with expectations...often due to business demands it isn't alway possible to meet all of them but that being said I appreciate that your sales and service people try to strive towards a 100% satisfaction rating. Thanks again for your service and support. Sincerely. Michael S. Reilly More

These Service Guys are awesome. They are courteous, knowledgable and honest. What else can you ask for. I have been dealing with Charles Toyaota since 2004 and own 2 toyotas.....it is because of the th knowledgable and honest. What else can you ask for. I have been dealing with Charles Toyaota since 2004 and own 2 toyotas.....it is because of the the service team!!!Mary More