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Charlie Obaugh Chevrolet Buick GMC

Staunton, VA

3.9
38 Reviews

410 Lee Jackson Highway

Staunton, VA

24401

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Showing 38 reviews

October 01, 2019

Josh and Tara were GREAT! I arrived on the lot about five minutes before closing. Josh and Tara stayed an extra two hours to get me in my new truck. They never made me feel rus More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh, Tara
December 11, 2018

Excellent Experience! Thank you Jake and Christian for all your help. I'm really enjoying my Kia and will highly recommend Charlie Obaugh to anybody that is looking to buy More

by AlexisH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake and Christian
December 03, 2018

Amazing experience! We had an amazing car buying experience. Christian was very helpful and friendly. We will definitely recommend to all our family and friends. By far t More

by Lockard78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Letelier
June 08, 2018

Excellent service Outstanding service. Great communication. Mechanic worked overtime to get us and our truck back on the road with our RV to Canada. Cannot thank the More

by Rvers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave wood and Stan shifleet
Jun 11, 2018 -

Charlie Obaugh Chevrolet Buick GMC responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Regards, Eric Obaugh, Vice President, (540) 860-4286, eobaugh@charlieobaugh.com

November 27, 2017

Promises Made - Promises Kept We recently purchased a car from the Charlie Obaugh team in Staunton. They were terrific despite a hiccup mid-transaction. In short the pre-owned ve More

by Very Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brooks, Brad Bahle, Adam Moquin
October 31, 2017

Carloyn Thompson Carolyn is an awesome salesperson! She's so energetic and sweet. She is jewel and excellent to work with! I don't think she ever stops smiling! Than More

by Alicia Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Moquin, Thomas Ballengee
Oct 31, 2017 -

Charlie Obaugh Chevrolet Buick GMC responded

Hi Alicia and thanks for the great feedback! We're very happy that Carolyn was there to give you excellent customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Eric Obaugh, Vice President, (540) 860-4286, eobaugh@charlieobaugh.com

April 06, 2017

Sales and Services I have been dealing with Charlie Obaugh for years.. I do the lease program and get a new truck every36 to 39 months. Charles Sipe, Tee Ballengee, Brad More

by Return customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales and Services , Thomas Ballengee
Apr 10, 2017 -

Charlie Obaugh Chevrolet Buick GMC responded

We sincerely appreciate your feedback. Each employee is a valued member of the Charlie Obaugh Chevrolet Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Eric Obaugh, Vice President, (540) 860-4286, eobaugh@charlieobaugh.com

March 31, 2017

Michaela was a lifesaver I was in such a jam and she went the extra mile to make a great deal happen!! The staff was amazing and the car is perfect for what I needed! My famil More

by Lydz90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michaela Robinson
Apr 10, 2017 -

Charlie Obaugh Chevrolet Buick GMC responded

At Charlie Obaugh Chevrolet Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Eric Obaugh, Vice President, (540) 860-4286, eobaugh@charlieobaugh.com

March 13, 2017

BUY FROM BETH! A few days ago my dad and I went to Charlie Obaugh and purchased a new Kia from Beth Clemmer! It was the most pleasant car buying experience we have e More

by Wsimmons2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Clemmer
Mar 16, 2017 -

Charlie Obaugh Chevrolet Buick GMC responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Charlie Obaugh Chevrolet Buick GMC! If there is anything else we can do for you just give us a call! Best, Eric Obaugh, Vice President, (540) 860-4286, eobaugh@charlieobaugh.com

March 06, 2017

Warranty repairs Bought New on 12-22-16 a GMC Black Widow 1500 Sierra. My salesman was excellent (Mike Guerrero). He got me the amount on my trade that I was looking f More

by Matt Mader 2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Dryden (body shop manager)
Mar 10, 2017 -

Charlie Obaugh Chevrolet Buick GMC responded

We are sorry we came up short in the eyes of Mr. Mader, as all we were trying to do is repair his vehicle the way he want it, and that takes some time when dealing with aftermarket companies as was the case with his truck. We feel we have attempted to the best of our ability and what was offered us to address his concerns each time he has visited in an efficient, detailed manner. His first visit concerned a fender flare fit stripping that seemed not to fit properly. We ordered all new flares from the up-fit company, and replaced them as items like this are not GM and are under the GM factory warranty. While the truck was here during the first visit, Mr. Mader noticed a spot or two on the hood he wanted us to take a look at it to see if we fix it for him. Once we removed the hood scoop, we found it needed a little more attention. We contacted the up-fit company and they approved the repair and sent in a new part to install under the hood. Once completed, we noticed where we reinstalled the hood scoop we had damaged the new part and need to order a new one. This is where we had to bring the truck in for a third time to correct. During this time, we reworked the strips on the fender flares, fixed the hood scoop, and painted another item Mr. Mader had noticed where there was thin paint on the B-pillar. As for timing of repairs and time at our shop, we just wanted to make sure Mr. Mader's truck was repaired properly, and we're truly sorry that this inconvenienced him. We are are also sorry for his perceived treatment with our staff. In business we sometimes try too hard and we come up short in the expectations of our customer, and it seems we have done so in this case. We hope he accepts our apology and continues his business with us as sometimes things are in our control and out of our control, but when it comes down to it, we truly care for every customer that comes through our doors. Respectfully, Eric W. Obaugh