Bought New on 12-22-16 a GMC Black Widow 1500 Sierra. My salesman was excellent (Mike Guerrero). He got me the amount on my trade that I was looking for.
There were a few minor flaws on the vehicle : fender flares had to be replaced, paint issues on the hood and driver's side door, 18" scratch on the hood,dash had a clip that had come undone.
Since my purchase, my vehicle has been to the body shop numerous times to address the issues stated above.
Upon removing the hood, technician noticed chipping of the clear coat finish on both sides of the hood scoop. The entire hood was repainted and a film was placed on the hood to provide a barrier between the hood and hood scoop. When the scoop was reattached the film had shifted around the edges from where the bolts were torqued too much. When the new fender flares were installed, the left rear flare had gotten a small fine scratch. I had to bring the vehicle back to have the scratch buffed out
. Also, the rubber seal between the fender flares and body of the truck are lifting/separating from the adhesive strip after less than 2 weeks of being installed.
I came in on 3-6-17 and talked to the owner (Charlie Obaugh). I wanted to make him aware of all that has happened since taking ownership of this vehicle. He stood in front of me fiddling with an LED flashlight installing batteries as I spoke of the issues with my vehicle. I got the impression that he really wasn't concerned with my issues just from his lack of paying attention and his verbal response of "I'll look into it". I left his office and I returned the truck to the body shop to have the film under the hood scoop replaced. It was at that time I pointed out the lifting of the rubber seal on the fender flares to the body shop manager Kim Dryden.
His response was basically, "it's aftermarket parts and there isn't anything I can do to make it right." " All I can do is put on the parts that the supplier sends me. It had issues from the beginning so naturally according to the supplier it's going to have the same issues when I put the new parts on." "I'm going to attempt to fix it one more time but if it doesn't work this time, there isn't anything else I can do to make it right."
Not the response a customer who has purchased 3 vehicles from this Obaugh dealership wants to hear. So basically I'm being told that even though I purchased a $69k vehicle, I'm going to have to accept that there will be flaws in the appearance and there isn't anything this body shop can do to make it right...even though the entire after market package is covered under the factory warranty.
I've owned the truck a little over 2 months. Almost half of that time, this vehicle has been sitting in the body shop. I was told by Kim Dryden that his guys had put a lot of time into my truck making it right and in his opinion they hit a home run. A home run is when you pick up your vehicle and all repairs are done correctly, the truck is detailed as it was on the day you first took possession of it. Not the case here at all, not even a detail. Just a basic wash but there was buffing compound dust on the inside of the vehicle on the dash area and compound residue still around the edges of the hood when I picked it up last time from repairs.
I've never experienced the attitude and quick change of demeanor when I confronted Kim Dryden on the flaws. He was noticeably irritated that I had the nerve to insinuate that his team had done a below average job on previous repairs. The fact that his shop has to redo a repair of the same area is proof enough that it wasn't done properly the first time. I am scheduled to pick my vehicle up tomorrow. I am less that hopeful that the repairs will be perfect but there is always that chance. I can assure all that has taken time to read this that this will be my last purchase from this dealership because of how I have been treated by both the owner and the paint shop manager.