Charlie's Motor Mall

Grade A Dealership Charlie's Motor Mall is fantastic. I have been doing business with them since 1997 and I will never give my car buying experiences to anyone else. I Charlie's Motor Mall is fantastic. I have been doing business with them since 1997 and I will never give my car buying experiences to anyone else. I recently purchased a 2016 Jeep Wrangler from them and, this experience, like the many others I have had, were exemplary Ryan Mitchell and Mike Mahoney were on point!!! More

Love my new Kia We were in the market for a small SUV that would tow our boat. After doing an extensive internet research, we decide to check out Charlie's. We had We were in the market for a small SUV that would tow our boat. After doing an extensive internet research, we decide to check out Charlie's. We had bought our Honda Civic Hybrid from Charlie's in 2007 and had a pleasant experience then, so we decided to come back. We talked with Salesman Jared Noorwood and told him what we were looking for. He listened and was not pushy like other salesmen we have dealt with. He showed as a Kia Sorento and we absolutely loved it. The fact that the Kia is made in the USA was a BIG plus for us. The Sales Manager at Charlie's Kia , Jeff Sprague, was wonderful. He made our visit one of the most pleasant and fun times that we have ever had while dealing for a vehicle. His waiting for us when we finished with the paperwork with a cup asking for "spare change" was beyond hilarious!!! Thank you Jared Noorwood and Jeff Sprague for a wonderful experience!! More

Couldn't be happier Follow up to requests were on point. Did everything within their power to meet our needs and requests. Knowledgable of the products and what we wer Follow up to requests were on point. Did everything within their power to meet our needs and requests. Knowledgable of the products and what we were looking for. Showed us vehicles that fell within what we asked for. More

experience at Charlies This was the best experience buying a car that we have ever had. Everyone we dealt with did a wonderful job. We were treated with respect and friendly This was the best experience buying a car that we have ever had. Everyone we dealt with did a wonderful job. We were treated with respect and friendlyness. We will tell all our friends and family about Charlies. The best place to buy a car. More

Fast and Easy I searched their inventory on line, called and asked about the vehicle I wanted prior to driving there. The vehicle I wanted was washed, full of ga I searched their inventory on line, called and asked about the vehicle I wanted prior to driving there. The vehicle I wanted was washed, full of gas and waiting for me in front of the dealership. I took the truck for a drive, maybe 5 to 10 miles, and went back to deal. I knew what I wanted to pay, they came within a few hundred bucks on the first try, I agreed and we did the paperwork. I was out the door with my new truck in 1 hour flat. Thats what I wanted and they provided. I needed a hitch added, they made the appointment on the date I requested and completed the work as promised. I do not know if I got the best deal, but I did get a fair deal with absolutly no hassles and my experience with the service department was second to none. More

quick and easy Very efficient, easy online shopping experience. I found out more about the Jeep than I ever knew and that pushed me further to explore and I kept lik Very efficient, easy online shopping experience. I found out more about the Jeep than I ever knew and that pushed me further to explore and I kept liking what I saw. The inventory was well stocked with all colors and options on the Jeep Unlimited Wrangler that I wanted. I was able to put everything together and pick my favorite package, price (and color!). I found the prices were right in the ballpark with fair market price and even got a better offer with the online "eprice". I wanted to finance the purchase and that was all preapproved immediately. The whole experience was fun and satisfying and I did not ever feel like I was being bullied or hoodwinked like many other dealers I have purchased from. We picked up the car the next day and found the employees at the dealership to be very helpful, happy, knowledgable and efficient. The atmosphere was warm and welcoming. My only regret is that I didn't buy my previous vehicles at Charlie's . More

The Dynamic Duo--Joe and Jeff--save us from online terror Despite numerous problems with online sales, Joe Furrow saved the day for us. One example: We had scheduled online a test drive and were assured that Despite numerous problems with online sales, Joe Furrow saved the day for us. One example: We had scheduled online a test drive and were assured that the car would be ready. After taking a 40-minute ferry ride and driving over 2 hours for this test drive of a new Kia Soul, no car was ready for us, but the showroom salesman, Joe Furrow, quickly responded. Our future online dealings were similarly disturbing, especially when trying to email Joe directly. He and others never received our emailed messages, we were given incorrect information, and we were preparing to purchase a vehicle elsewhere. We called Joe (this is the only way to contact anyone beyond the internet manager who seems to have a monopoly on emails) and decided that he had gone beyond the necessary in helping us (in many other ways) while cleaning up the mess someone else had made. Purchasing a car through him and manager Jeff Sprague was a delight! Jeff knew how to reduce anxieties (especially by speaking French) and Joe was friendly and thorough in his presentation of the car information and operation. Joe and Jeff receive a 5+ rating, but our other experiences with Charlies pulls our overall rating down to a '3'. We would highly recommend working with the Dynamic Duo who saved us from the online terror. (NOTE: This site has no Kia selection under New Sales, but we purchased a new Kia) More

Quick, simple purchase Fair price with fast and easy purchasing process. Sales team provided all necessary information and made the process simple. Third vehicle from this Fair price with fast and easy purchasing process. Sales team provided all necessary information and made the process simple. Third vehicle from this dealership so far. More

Nissan Pathfinder Purchase I really was not looking to purchase that day, but the Pathfinder I saw fit what I was looking for. The staff at Charlie's was great from the salesma I really was not looking to purchase that day, but the Pathfinder I saw fit what I was looking for. The staff at Charlie's was great from the salesman through to the final financial office were professional and non-pressuring in their approach, which I appreciated. Any questions I had were answered fully and was given what the final cost was to be and I left to think it over before I made the decision to buy. On Saturday afternoon, after going to several other dealers in the area comparing values, I called Charlie's back and told them I was going to take the Nissan. They put a hold on the vehicle and Monday went to sign the papers and take ownership. Overall I was impressed by the courtesy and professionalism of everybody and certainly will recommend any of my friends to check Charlie's out for themselves. More

Good prices on both buying and trade! We received very reasonable pricing on our vehicle we purchased and the trade value we received for our trade in was the best we had been offered by a We received very reasonable pricing on our vehicle we purchased and the trade value we received for our trade in was the best we had been offered by any one else in Maine. Andy is easy to work with and they do what they say they will do, good people! More