Charlie's Motor Mall

The guys I worked with at Charlie's worked very hard to make a deal that worked for me. I was in a newer vehicle and wanted to trade into an older one for reasons I won't get into here. The numbers were make a deal that worked for me. I was in a newer vehicle and wanted to trade into an older one for reasons I won't get into here. The numbers were hard to work but they met my demands gracefully and really bent over backwards to make it work for me when other dealers were trying to really screw me over due to my equity situation. On top of it all they drove the car about 100 miles to deliver it to me after my credit union approved. More

Dealership pulled typical bait and switch on very informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every subaru model twice before presenting an informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every subaru model twice before presenting an exact specification from the Subaru web site to nine Maine dealers. Charlies was aggressive, instantly matching the best deal I had and quoting well on accessories. Other dealers questioned just how good the deal is. So I questioned the deal twice and asked for the deal to have all paperwork drafted to "force the issue". Twice my sales person said that all numbers, features, etc were correct and final. When I called to finalized deal, only the "manager was available". But he assured me that he "was involved in all pricing aspects of this vehicle pricing with my sales person". So I proceeded to try to get the paper work done and the car delivered to me.... Suddenly he needed to make sure everything was there "for my best interest" and to "make sure that "all the T's are crossed", etc. Well, guess what....1500 dollars more later, he found a few "mistakes". Would you do business with a dealer that bait and switched after I already tried to question the deal several times? Charlies was too aggressive to be true and confirmed it in emails twice...that amounts to misrepresentation to the consumer, outright bait and switching the deal or just having a lousy business model that can quote vehicles. Admittedly I was streamed because I had shut down my other deals that were close. The manager Brad, called me a "telephone tough guy" and that "Charlies had laywers for this kind of thing." I guess Charlies needs those lawyers a lot, considering my experience. More

kept my car for 7hrs for a 3hr job. totally sucked.. dropped car off at 9 am... rented a car from them ..returned at 3pm and was told it would be 45min. more... i live 2hrs i wont be back dropped car off at 9 am... rented a car from them ..returned at 3pm and was told it would be 45min. more... i live 2hrs i wont be back More

I had a horrible experience at Charlies Subaru. Doug Jurdacs hostile approach to sales and a singleminded desire to sell me a car currently on the lot instead of getting me a car I wanted made for a hig Jurdacs hostile approach to sales and a singleminded desire to sell me a car currently on the lot instead of getting me a car I wanted made for a highly unpleasant experience. What is especilly disturbing is Jurdac's readiness to lie about his ability to get a car I wanted at a competitive price. I learned the truth at another dealer and I would encorage anyone who is considering a Subaru to drive for an hour in order to get superior customer service. More