Charlie's Motor Mall

I liked the fact that Andrew handled everything. He never pushed me off on the next guy up the chain to talk me into something, and he didn’t try to convince me that I wanted something that I was dead set ag pushed me off on the next guy up the chain to talk me into something, and he didn’t try to convince me that I wanted something that I was dead set against. In other words, none of the usual horror stories you hear about buying a car! All of my new cars in the last 20 years have been Nissan products because of the Family Feeling at Charlie's. Therefore, there was never any haggling about pricing, but on occasion dealers tried to talk me into dealer options or programs when I wanted the Nissan installed option and/or program. He did none of that, and I thank Charlie for his Great Employees. Thank you again for helping me with my Nissan purchase! Blessings. More

I came to Charlies at the recommendation of a close friend who has purchased several vehicles from their family of dealerships. I was greeted immediately upon arrival by one of the salepeople (Russ). friend who has purchased several vehicles from their family of dealerships. I was greeted immediately upon arrival by one of the salepeople (Russ). His greeting was warm and friendly. I explained to him what I was looking for and after his asking a few questions, he recommended the Nissan Rogue. It being very cold outside, Russ had me wait inside while he went and brought the vehicle up to the door for me. He was very knowledgable about the vehicle and its features. After a test drive I was certain that this was the vehicle for me. Russ gathered the necessary information from me and within just 5 minutes was back and introduced me to his Manager Sean. Sean went over the figures with me and was also very polite and professional. After a bit of negotiating, we came to an agreement on the price and Sean prepared all of the necessary paperwork for the sale. From the time I arrived at the dealership until I drove off in my new Rogue, only 1 hour & 20 minutes had passed. While I was waiting for the paperwork to be processed Russ took the time to show me the Service Department and the Car Wash which I was pleased to learn was free for my use at anytime as a Charlies customer. Upon completion of the paperwork, Russ sat with me and went over all of the features of my new car prior to me leaving. Buying a new car is not something anyone looks forward to doing. Russ & Sean made my first experience at Charlies a memorable one. I look forward to telling others about their great attitude towards their customers and their professional manner of dealing with me. I would recommend the Charlies Family of Dealerships completely! More

I had purchased a vehicle (Saturn Vue 2006), in January of 2008, which was an outstanding experience. I have been very pleased with the vehicle, however, I am "upside down" due to depretiation and the pay of 2008, which was an outstanding experience. I have been very pleased with the vehicle, however, I am "upside down" due to depretiation and the payments are way too high. I came to Charlie's as this is where I purchased the vehicle and the dealership would stand behind me and "their" vehicle. I was SADLY mistaken!! First, that Charlie's will NOT stand behind their vehicle. Second, is that I felt as though I was treated as a "farm animal" sitting in a "pen." Andy dropped me off after a test drive in a Kia Galant, 2010 as this vehicle had the highest rebate. Jason came in took down all the financial information and I waited and waited. Jason did return sharing that either he or Andy would call when they have determined the financing. I left without seeing or talking with Andy as he made no effort to thank a customer for their interest in Charlie's. No handshake from either Andy or Jason, which I found to be rude and very poor customer service. Third, it was finally Monday afternoon with no phone calls from Jason or Andy. I called and asked Andy if he knew anything and his response: "Jason or I will call you as soon as we know." I called again later in the day and Andy had already left for the day, however, I did talk with Jason. I was not approved, which is okay, even though I had hoped that someone would at least try to help me with my present situation. I asked Jason why he or Andy had not called me and there was no reason. Fourth, at that time I also asked Jason to take care of discontinuing the extended warranty I had on my Saturn. I was assured that it would be mailed immediately. It has now been TWO weeks and I have received nothing. I have been involved in the auto business as my family owned a Porsche/Audi dealership, and another racing parts business, plus car racing, so I do know about cars and did ample research prior to going to Charlie's. The price of the Galant was almost $2,000 higher than other dealerships. The primary reason I am writing this is that I have never been treated with such disrespect as a person and rude customer service. More

The guys I worked with at Charlie's worked very hard to make a deal that worked for me. I was in a newer vehicle and wanted to trade into an older one for reasons I won't get into here. The numbers were make a deal that worked for me. I was in a newer vehicle and wanted to trade into an older one for reasons I won't get into here. The numbers were hard to work but they met my demands gracefully and really bent over backwards to make it work for me when other dealers were trying to really screw me over due to my equity situation. On top of it all they drove the car about 100 miles to deliver it to me after my credit union approved. More

Dealership pulled typical bait and switch on very informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every subaru model twice before presenting an informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every subaru model twice before presenting an exact specification from the Subaru web site to nine Maine dealers. Charlies was aggressive, instantly matching the best deal I had and quoting well on accessories. Other dealers questioned just how good the deal is. So I questioned the deal twice and asked for the deal to have all paperwork drafted to "force the issue". Twice my sales person said that all numbers, features, etc were correct and final. When I called to finalized deal, only the "manager was available". But he assured me that he "was involved in all pricing aspects of this vehicle pricing with my sales person". So I proceeded to try to get the paper work done and the car delivered to me.... Suddenly he needed to make sure everything was there "for my best interest" and to "make sure that "all the T's are crossed", etc. Well, guess what....1500 dollars more later, he found a few "mistakes". Would you do business with a dealer that bait and switched after I already tried to question the deal several times? Charlies was too aggressive to be true and confirmed it in emails twice...that amounts to misrepresentation to the consumer, outright bait and switching the deal or just having a lousy business model that can quote vehicles. Admittedly I was streamed because I had shut down my other deals that were close. The manager Brad, called me a "telephone tough guy" and that "Charlies had laywers for this kind of thing." I guess Charlies needs those lawyers a lot, considering my experience. More

kept my car for 7hrs for a 3hr job. totally sucked.. dropped car off at 9 am... rented a car from them ..returned at 3pm and was told it would be 45min. more... i live 2hrs i wont be back dropped car off at 9 am... rented a car from them ..returned at 3pm and was told it would be 45min. more... i live 2hrs i wont be back More

I had a horrible experience at Charlies Subaru. Doug Jurdacs hostile approach to sales and a singleminded desire to sell me a car currently on the lot instead of getting me a car I wanted made for a hig Jurdacs hostile approach to sales and a singleminded desire to sell me a car currently on the lot instead of getting me a car I wanted made for a highly unpleasant experience. What is especilly disturbing is Jurdac's readiness to lie about his ability to get a car I wanted at a competitive price. I learned the truth at another dealer and I would encorage anyone who is considering a Subaru to drive for an hour in order to get superior customer service. More