Charlie's Subaru

A Charlie's Subaru Experience It is a very good day when you enjoy the associated steps involved with trade/purchase of a vehicle. We enjoy the ownership of a Subaru and wanted to It is a very good day when you enjoy the associated steps involved with trade/purchase of a vehicle. We enjoy the ownership of a Subaru and wanted to trade our 2nd vehicle into the Subaru family, Based on prior experiences with the car market i arrived fearing, "held hostage" until i "signed the deal". Not The Case. I was made to feel welcome whether i purchased or not. Ryan Fortin of sales staff offered his assistance for all key points, make model, color, price range,etc. My trade was valued in an open honest manner and we reached a very fair purchase price. At no point was i left with a feeling of "this is it".My wife & i left with the feeling of "that was a pleasant experience". The type of dealership that keeps people coming back. More

Buying a vehicle is a process Charlie's made the process of buying a vehicle as comforting as possible, and they were helpful in every stage. Everyone involved had a great persona Charlie's made the process of buying a vehicle as comforting as possible, and they were helpful in every stage. Everyone involved had a great personality and was accommodating and understanding in a professional manner, leaning toward compassionate! More

Great experience in Subaru purchase. Purchasing my new Subaru Forester was made very easy because of Mark Eichenbaum, a very experienced and thoughtful Subaru sales consultant. Mark answ Purchasing my new Subaru Forester was made very easy because of Mark Eichenbaum, a very experienced and thoughtful Subaru sales consultant. Mark answered all my questions; took his time in thoroughly demonstrating the Forester and its safety and other features at Charlie's Subaru in Augusta, Maine, and on the road (including the Interstate. He introduced me to the service manager, the finance staff and the sales manager. He also followed up with a phone call after the purchase of my new Subaru to make sure that I am satisfied with the Forester, which I am. It is everything I expected it to be and more. More

Colorado visitors treated very well! We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I had pulled off the highway in Augusta and saw the sign for Charlie's Subaru and another that said "Express." We pulled in and had the oil changed. The service person in charge pointed out a problem with wear on our rear tires. The service department not only aligned our wheels but discovered damage in one of our tires. They offered to replace our tires with identical new-car take-offs at nominal . We agreed to all that, and the cost was less than half of what I had expected. The young man seemed genuinely concerned for us. I have been in this situation before (not with the Subaru.) and have been taken to the cleaners. Charlie's service department had us on our way in 2 and a half hours, and we returned to Colorado safely. More

Top notch customer service, with no pressure to purchase I recently traded my vehicle and decided to lease, for the first time ever. I must say, I was nervous and hesitant, but the staff at Charlie's Subaru I recently traded my vehicle and decided to lease, for the first time ever. I must say, I was nervous and hesitant, but the staff at Charlie's Subaru made it a breeze. Explaining the process and differences of leasing & purchasing, along with working with me on my trade, I was very impressed with the service I received. I would highly recommend stopping by to see what they could do for you. Thanks Charlie's! And a big thank you to Mark, for your patience and time. My first time to Charlie's and likely not my last. More

Trade in and purchase of new vehicle Great experience, Mark did a great job making sure that we found the best vehicle to meet all our needs. He was very patient with us! Great experience, Mark did a great job making sure that we found the best vehicle to meet all our needs. He was very patient with us! More

Comparison Shopping My wife and I love going to Charlie's to find a new car because the staff is always willing to let us line up a Subaru next to a Toyota next to a Hond My wife and I love going to Charlie's to find a new car because the staff is always willing to let us line up a Subaru next to a Toyota next to a Honda (our 3 favorites) and spend all the time we want comparing each vehicle's features, colors, costs, etc. This time we went with the 2017 Subaru Forester. Our salesman, Ryan Fortin, was very patient and helpful, and we're very pleased with our new car. More

Awsome experience We was fortunate to have Mark as a salesman. We explained to Mark what we were looking for in a car. (He Nailed it!) Very good with explaining any qu We was fortunate to have Mark as a salesman. We explained to Mark what we were looking for in a car. (He Nailed it!) Very good with explaining any questions we had. If he did not have a answer he assured us he would find out. More

Purchase of a 2017 Forester From our first visit, we were made to feel very welcome. Our eventual salesperson, Ryan Fortin, was very knowledgeable and sensitive to our needs. Nev From our first visit, we were made to feel very welcome. Our eventual salesperson, Ryan Fortin, was very knowledgeable and sensitive to our needs. Never did we feel that we were being steered toward options we did not want. Ryan took us on a couple of test drives, patiently demonstrating the features of the vehicle. The financial terms were handled by Doug, and I felt they were very fair. All in all, it was a positive experience. More

poor service department Charlies Subaru was very unhelpful explaining what the issue was with my 2016 Outback tires and blamed this customer for driving over "potholes" rathe Charlies Subaru was very unhelpful explaining what the issue was with my 2016 Outback tires and blamed this customer for driving over "potholes" rather than understanding there was an issue with the tires. More