Charlie's Subaru

Best car buying experience I was very surprised and pleased with the interaction between myself and the salesman. He was very patient and explained everything for me. And while I was very surprised and pleased with the interaction between myself and the salesman. He was very patient and explained everything for me. And while waiting for some extras to be installed I noticed the entire staff are just as concerned and caring. I never heard anyone trying to pressure a customer into anything. This was my first experience with this dealership, but it will not be my last. More

Fantastic experience I was referred to Charlie’s Subaru and specifically Mark Eichenbaum by several friends. Being relatively new to Maine and recently divorced, I have ne I was referred to Charlie’s Subaru and specifically Mark Eichenbaum by several friends. Being relatively new to Maine and recently divorced, I have never gone through the car buying process alone. I called Mark a few days before meeting and Mark had a few vehicles lined up when I arrived. Mark reviewed my needs, which included budget, type of vehicle and my need to have a reliable and Maine Winter friendly vehicle. The first car he showed me, his top pick, was the one I eventually chose. Mark was so kind. He showed me the special features and even connected my phone. Mark was with me through the entire process and followed up within a few days and then about a week later to insure I was loving my car, which I am. Thank you to Mark and the entire team at Charlie’s that made my experience as easy and respectful as possible. More

First car Charlie's Subaru was a tremendous help and very kind in helping to find and deliver my car. From the get go they were in constant communication and al Charlie's Subaru was a tremendous help and very kind in helping to find and deliver my car. From the get go they were in constant communication and always willing to do whatever they could to better my experience. The staff was incredibly friendly and helpful when it came to filling all of my needs and expectations through the process. The Impreza I was looking for wasn't on their lot or in their inventory so they ordered it for me. The car arrived in a week and as soon as they had it on their lot they called me and set up a time for me to come in. I really appreciate the help and support in the difficult and tiring process of finding and purchasing a first car. I can't thank them enough for their help. I would highly recommend them. More

A Charlie's Subaru Experience It is a very good day when you enjoy the associated steps involved with trade/purchase of a vehicle. We enjoy the ownership of a Subaru and wanted to It is a very good day when you enjoy the associated steps involved with trade/purchase of a vehicle. We enjoy the ownership of a Subaru and wanted to trade our 2nd vehicle into the Subaru family, Based on prior experiences with the car market i arrived fearing, "held hostage" until i "signed the deal". Not The Case. I was made to feel welcome whether i purchased or not. Ryan Fortin of sales staff offered his assistance for all key points, make model, color, price range,etc. My trade was valued in an open honest manner and we reached a very fair purchase price. At no point was i left with a feeling of "this is it".My wife & i left with the feeling of "that was a pleasant experience". The type of dealership that keeps people coming back. More

Buying a vehicle is a process Charlie's made the process of buying a vehicle as comforting as possible, and they were helpful in every stage. Everyone involved had a great persona Charlie's made the process of buying a vehicle as comforting as possible, and they were helpful in every stage. Everyone involved had a great personality and was accommodating and understanding in a professional manner, leaning toward compassionate! More

Great experience in Subaru purchase. Purchasing my new Subaru Forester was made very easy because of Mark Eichenbaum, a very experienced and thoughtful Subaru sales consultant. Mark answ Purchasing my new Subaru Forester was made very easy because of Mark Eichenbaum, a very experienced and thoughtful Subaru sales consultant. Mark answered all my questions; took his time in thoroughly demonstrating the Forester and its safety and other features at Charlie's Subaru in Augusta, Maine, and on the road (including the Interstate. He introduced me to the service manager, the finance staff and the sales manager. He also followed up with a phone call after the purchase of my new Subaru to make sure that I am satisfied with the Forester, which I am. It is everything I expected it to be and more. More

Colorado visitors treated very well! We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I We had driven from Colorado pulling a small trailer with our 2016Subaru Outback and were on our way back home when it was time for an oil change. I had pulled off the highway in Augusta and saw the sign for Charlie's Subaru and another that said "Express." We pulled in and had the oil changed. The service person in charge pointed out a problem with wear on our rear tires. The service department not only aligned our wheels but discovered damage in one of our tires. They offered to replace our tires with identical new-car take-offs at nominal . We agreed to all that, and the cost was less than half of what I had expected. The young man seemed genuinely concerned for us. I have been in this situation before (not with the Subaru.) and have been taken to the cleaners. Charlie's service department had us on our way in 2 and a half hours, and we returned to Colorado safely. More

Top notch customer service, with no pressure to purchase I recently traded my vehicle and decided to lease, for the first time ever. I must say, I was nervous and hesitant, but the staff at Charlie's Subaru I recently traded my vehicle and decided to lease, for the first time ever. I must say, I was nervous and hesitant, but the staff at Charlie's Subaru made it a breeze. Explaining the process and differences of leasing & purchasing, along with working with me on my trade, I was very impressed with the service I received. I would highly recommend stopping by to see what they could do for you. Thanks Charlie's! And a big thank you to Mark, for your patience and time. My first time to Charlie's and likely not my last. More

Trade in and purchase of new vehicle Great experience, Mark did a great job making sure that we found the best vehicle to meet all our needs. He was very patient with us! Great experience, Mark did a great job making sure that we found the best vehicle to meet all our needs. He was very patient with us! More

Comparison Shopping My wife and I love going to Charlie's to find a new car because the staff is always willing to let us line up a Subaru next to a Toyota next to a Hond My wife and I love going to Charlie's to find a new car because the staff is always willing to let us line up a Subaru next to a Toyota next to a Honda (our 3 favorites) and spend all the time we want comparing each vehicle's features, colors, costs, etc. This time we went with the 2017 Subaru Forester. Our salesman, Ryan Fortin, was very patient and helpful, and we're very pleased with our new car. More