Chase Chevrolet Co., Inc.

Excelente servicio que me ofreció el trabajador de el. dealer siempre muy atento y amable dealer siempre muy atento y amable More

Was informed every step of the way. When he offered if he could have an Uber ride to pick up my car, no dealership ever offered this. I have been in the car business 20 yrs and that was When he offered if he could have an Uber ride to pick up my car, no dealership ever offered this. I have been in the car business 20 yrs and that was a first.. 2 thumbs up More

I am extremely disappointed with the service at this dealership and will not be returning. I brought my 2023 Silverado in because of transmission issues. While driving at a steady 40 mph, the RPMs were dealership and will not be returning. I brought my 2023 Silverado in because of transmission issues. While driving at a steady 40 mph, the RPMs were staying above 3000, which shouldn’t happen—the truck wasn’t shifting properly. The problem persisted long enough for me to record a video to show the mechanics for an accurate diagnosis and repair. After trying a few things myself without success, I scheduled an 8:30 a.m. appointment for the transmission to be checked. Upon arrival, I spoke with Tyler, who initially seemed helpful and caring. While checking me in, he ran a scan that showed about 10 electrical and speaker-related codes. He suggested these were likely from aftermarket work, which confused me because I’ve never had any aftermarket modifications done—not even speakers—and all previous service has been at certified Chevy dealerships. When I explained this, he assured me he would perform multiple tests to get to the bottom of the issue. He then told me they would call me on Monday when the truck was ready, as their transmission tech wouldn’t be available until then. This confused me—why make an appointment if I’d have to leave the truck over the weekend? I asked Tyler if I’d need to rent a car, since my son had a baseball game in Soledad the next day and this is my primary vehicle. He said not to worry, they would cover it, and asked me to hold tight while he took care of everything. About 30 minutes later, I was told they had driven the truck around the block, everything seemed fine, and that the transmission not shifting at 3000 RPMs was “normal.” Suddenly, my truck was “good to go.” They didn’t perform any of the promised tests on the codes they had mentioned. I don’t know if mentioning the rental car triggered this, but I regret bringing it up—I feel like they didn’t fully investigate the problem just to avoid covering a rental. It’s outrageous that they would look me in the eye and claim high RPMs at 40 mph without shifting is normal behavior for this truck. It’s frustrating because I’m due for the 30,000-mile service, and now I have to find a new certified Chevy dealer I can trust. More

Was very happy with the process. Sales Reps were very informative and knowledgeable of my new truck and its technology’s. Sales Reps were very informative and knowledgeable of my new truck and its technology’s. More

Communication at times had its difficulties, but overall a good experience. Chase Chevrolet ended up going above and beyond! a good experience. Chase Chevrolet ended up going above and beyond! More

Paul Correa was very helpful and informative while comparing models. I learned a lot without wasting time or feeling pressured. Initially I was interested in the Trail Blazer, but purchased a '26 Exqu comparing models. I learned a lot without wasting time or feeling pressured. Initially I was interested in the Trail Blazer, but purchased a '26 Exquinox RS. I felt comfortable going through the paperwork process with Tim. I am excited to pick up my car tomorrow! Thank you. More

The Dealer ; makes sure you are please! and I am please with the service and the Dealership! and I am please with the service and the Dealership! More

Love Chase Chevrolet! I’ve always had a great experience with Ernie Rodriguez (E-Rod). This is the second Silverado I have purchased (most recently for my son) and third v I’ve always had a great experience with Ernie Rodriguez (E-Rod). This is the second Silverado I have purchased (most recently for my son) and third vehicle in 11 years. My first call whenever I am looking for something new! Service has always been great from recalls to general maintenance, it has always been seamless. More

Chase did a good job and was quick at servicing my truck. My service advisor Mark was great to work with and is very friendly and professional. My service advisor Mark was great to work with and is very friendly and professional. More

Easy quick The dealership was able to get me in for my service quickly. They were able to fix the issue same day. The service was fast and friendly. service quickly. They were able to fix the issue same day. The service was fast and friendly. More