Chastang Ford - Service Center

No Communication-Not a fan Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Go Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Got an estimate on the Monday 2/10/20. Each day, I had to call to get an update and was told they were waiting on some other department and ended the conversation with maybe tomorrow. I actually got more information from a different service technician "Chad" on Saturday 2/8/20 with a quick summary of the diagnosis, but no estimate. Explained my concern about the lack of communication from Jarod and received an estimate late Monday morning. Yesterday, my call ended with I'll find out if it will be ready today, or tomorrow and let you know. Of course, no call came! My most recent call today ended finally with "this afternoon". The only consistent communications I received from Jarod were "I'm so busy", "maybe tomorrow" and "I'll let you know." I would have rented a vehicle if I had known it would take 6 days and counting to get my repairs started and hopefully completed. Chastang may be a great dealership to buy a new vehicle or if you are a fleet customer. For the everyday person that uses their vehicle daily for transportation, don't bother unless you have a rental planned. More

can in with a powersteering leak They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact me . I gave them the approver to fix and they did a great job. I will see them again for other repairs More

Excellent service with a smile I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the desk personnel and techs are quite proficient and sensitive to the fact that I am waiting for my vehicle. the waiting area is clean and inviting, as well. More

ALL WAYS TAKES CARE BUSINESS THEY HAVE ALL WAYS DONE A GREAT JOB. FAIR PRICING AND MEET TIME LINE I NEED TO GET BACK OUT ON ROAD. THANK YOU EUNICE. THEY HAVE ALL WAYS DONE A GREAT JOB. FAIR PRICING AND MEET TIME LINE I NEED TO GET BACK OUT ON ROAD. THANK YOU EUNICE. More

Professional,competent and friendly The dealer ship did a great job in perfoming what I expected them to do !!They also did the work in a timely fashion as promised! The dealer ship did a great job in perfoming what I expected them to do !!They also did the work in a timely fashion as promised! More

great quick service service always gets my vehicle in and out as promised. been coming here for years and never any surprises.. great family owned business, treat you lik service always gets my vehicle in and out as promised. been coming here for years and never any surprises.. great family owned business, treat you like family More

Fantistic Service!! Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within t Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!! More

Assertiveness Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be a new customer. Nic was very helpful. He made sure that the work was done in a timely and professional manner. More

Waste of money and time Other than my engine light on when I picked up the truck, my check coolant light on when I picked up the truck. 350$ to unpinch a speaker wire, my 4 Other than my engine light on when I picked up the truck, my check coolant light on when I picked up the truck. 350$ to unpinch a speaker wire, my 4 wheel drive not diagnosed after 2 weeks and still broken blue tooth after two weeks. and a 700$ rental car bill. Not sure what else could have made the experience worse with y’all. I understand it’s the holidays but when I tell other dealers about this they don’t even know what to say. So I can honestly say. I loved nothing about my experience at Chastang Ford. More

Done and done We have three vehicles all bought in October 2015. In part as preventative maintenance I replace tires and batteries every two years - about every 50, We have three vehicles all bought in October 2015. In part as preventative maintenance I replace tires and batteries every two years - about every 50,000 miles for us. Pleasantly surprising was the fact that Chastang's Fast Lane came in as the fastest and most economical dealership providing the service. We set an appointment and specified tires that needed to be ordered and they were there when we arrived and everything was accomplished quickly and, just as importantly, the service department did not give us a laundry list of squirrely recommended repairs. The honesty is appreciated as much as the good service! More