"WISH NEGATIVE STARS WERE AVAILABLE. My wife took our..."
WISH NEGATIVE STARS WERE AVAILABLE. My wife took our vehicle in for a problem with the infotainment system. They kept our car for 5 mos. We finally had to get our attorney involved to get them to get it back to us. This is the most aggregiouse offense of many. If you prepaid purchase a maint plan keep your records! They charged us roughly $500 for an oil change. We had to prove we had the plan and are now jumping through hoops to get our money back. RUN from "Crooked Flag" i could go on and on. The guys that shuttle cars to clients are the only ones I can commend.
"INCOMPETENT service dept... brought in my one year old..."
INCOMPETENT service dept... brought in my one year old Range Rover for the 2nd routine service check up (I special ordered the car from them)...they have changed their entire service department... not only were they inept, they didn’t respond to one of my phone calls. My coolant level was low, and I had no washer fluid. My car is still running rough and they couldn’t find the rattle I asked them to find.
Employees Worked With
Amanda (manager) and Damian
"Worst Dealership on so many levels"
I purchased a Land Rover from Checkered Flag and 3 days after driving off the lot, the infotainment system went out. That was 19 months ago. The problem continued off and on during that entire time until finally it went out completely. On January 6, 2020 my vehicle went into service at Checkered Flag and stayed there for over 4 months. I had to continue to make monthly payments on a vehicle that I didn't lay my eyes on in over 4 months. I received ONE return phone call from the service manager, Amanda Hayslett, in those 4 months at which time she said, "I don't know what you expect me to do for you." I called, I emailed, I begged - not one member of service or management would extend even the courtesy of a call. After over 4 months, I received a text message from a service rep telling me my vehicle was ready and to come pick it up. I would not recommend this dealership to ANYONE.
Employees Worked With
I would have to look on the website to even know the name of General Manager because I never worked with anyone in management.