Land Rover Virginia Beach

Totally incompetent back office. Doesn't know how to deal with out of state transactions Doesn't know how to deal with out of state transactions More

Worst sales team I’ve ever experienced, Will be forced to drive to Richmond for my next Range Rover. drive to Richmond for my next Range Rover. More

Bought a convertible envoque. In sept Was told by first Bought a convertible envoque. In sept Was told by first salesman that it was certified pre owned. Now while trying to get a power train issue fixe Bought a convertible envoque. In sept Was told by first salesman that it was certified pre owned. Now while trying to get a power train issue fixed in knoxville Land Rover I am told that it was not CPO. A third party warranty was issued from seller/dealership Checkered Flag I’m not really happy with customer service and I am having to deal with trying to get it worked on and prob gonna have to pay for it as well. More

I purchased a Land Rover disco sport hse lux from this dealership and noticed a few small issues straight from purchase- I reached out and had to wait 4 months to get in for fix. The washer fluid was leak dealership and noticed a few small issues straight from purchase- I reached out and had to wait 4 months to get in for fix. The washer fluid was leaking- the rear fog light was out, the pano moon roof cover was sticking and occasionally the check engine light came on when filling the car with gas. Also, the infotainment would ‘black out’ on me. I live an hour and a half away with a $20 Chesapeake bay bridge toll. I got a nice loaner- that was about the only positive here…. I received a text that my car was ready and called to discuss the repairs. I received a call back from my advisor, johnnie, who was a nice guy and all, but didn’t go into detail other than I “was all set.” I took off work the next day and went to get my car—asking to discuss what was fixed. Here’s the bad part: they told me my rear fog light was a reflector, and not a light and the car only had one rear fog light (pure B.S.) and all the washer fluid leaked where the car sat— but the tech said that’s where he had just sprayed it off with a hose (it was washer fluid). He said the pano roof cover did not stick for him and they DID change an O2 sensor. After I was cussing at the waste of my time and how long I waited to get in and I had discussed the issues multiple times - the tech disappeared and returned saying he “ordered the parts”— um - that should have been done a week ago!!! Now I have to wait 3 weeks- come back, get another loaner and wait to come back again! I’m looking at $80 more in tolls, plus time off and gas for their lack of attention to the well-reported issues that they blew off. More

The worst Land Rover dealer any where. It literally took months to schedule service on a new Range Rover. You had to wait another month if you wanted a loaner car. Then nothing is covered by warranty, ever months to schedule service on a new Range Rover. You had to wait another month if you wanted a loaner car. Then nothing is covered by warranty, everything is a la carte and oh by the way we don't have the parts, we have to get those overseas it may take weeks or perhaps months. I should have known better and should have taken it to a larger more legitimate Land Rover dealer. They stock no new cars, and even before pandemic their inventory levels were low. Why Land Rover allows them to remain a dealer is the BIG question? Never again. More

AWFUL SERVICE !!! TOOK MY VEHICLE IN OVER 3 WEEKS AGO AS A/C QUIT AFTER LESS THAN 1 YEAR. HAD TO WAIT A MONTH AND A HALF TO EVEN GET IT IN TO THE SERVICE DEPT....ALL THE WHILE RIDING AROUND IN 95 DEGREE HEA A/C QUIT AFTER LESS THAN 1 YEAR. HAD TO WAIT A MONTH AND A HALF TO EVEN GET IT IN TO THE SERVICE DEPT....ALL THE WHILE RIDING AROUND IN 95 DEGREE HEAT. HAVE HAD TO CALL AT LEAST 10 TIMES TO TRY AND TALK TO SOMEONE ABOUT THE STATUS . ONLY ONCE DID ANYONE CALL BACK....AND NOT ONCE DID THE GENERAL MGR CALL ME...AFTER SEVERAL VOICE MAIL MESSAGES WERE LEFT. STILL DON'T KNOW WHEN,. AND IF I'LL EVER GET IT BACK !! More

Zero stars. Vehicle has been there over 2 weeks and no repairs. Horrible customer service. They NEVER return calls. This truly makes me disgusted in the Jaguar Brand. Calling GM Lee Brooks and Service Man repairs. Horrible customer service. They NEVER return calls. This truly makes me disgusted in the Jaguar Brand. Calling GM Lee Brooks and Service Manager Ashley was an absolute waste of time Service department needs to get it together. More