Cherokee County Toyota

My wife and I went to trade in my car to get something newer, I bought it during co-vid and knew I was going to lose some money on the car. they offered me amount for the trade-in. The deal on the new car newer, I bought it during co-vid and knew I was going to lose some money on the car. they offered me amount for the trade-in. The deal on the new car we were buying was also in the price range.my Wife came in on Saturday so this one RAV4 they tell us hey, we can work with you just come in tomorrow.We come in the next on Sunday when I’m off work to look at that one they said they already sold it but heres two more we got in this morning.I’m a little irritated by this but hey stuff gets sold. We like one of them then test drive it so it’s nice we will get this one. We were in the signing. It’s spring and pollen is in the air so when we first inspected the car it was covered in pollen, so we couldn’t see anything wrong with it. The clean it while we were signing and noticed a small dent in the rear passenager side door. Bought it on a Sunday we show the salesman before we get off the lot. He says hey no big deal bring it on Monday. We told them okay works. My wife drives it work hasn’t really used all the functions on the car. She opens the gate/hatchback of our RAV4 for the first time hears this popping noise thinks she should bring it in. Tell her hey let see if it happens again when we use clicks again can’t really see anything wrong with be we know we’re on so can get it checked on tomorrow morning. The morning comes go to open it and it making the popping noise but on opens half way go to bring it in on monday tells us hey can’t really work on this until it have approval from service warranty. That it maybe a 4,000 $ fix if it isn’t takes them about 2 days to get approval that is should be ready Friday at the earliest and Monday at the latest it’s now been over a week and half that they’ve had the car. And they say that they’re waiting on the glass guy to installs and won’t give us an update on when he’s coming. More

We drove down from Tennessee and met with Denis Sokolovski and he was great from start to finish. He was very patient and polite and let us look things over. He answered all questions thoroughly an Sokolovski and he was great from start to finish. He was very patient and polite and let us look things over. He answered all questions thoroughly and did not rush us. We had a very positive experience and drove away with a great car. More

2/13/2024 we made an appointment to have the air bag and side door recalls done on our Sienna. We explained our situation and that we would have to wait while the repairs were being done and we were told th side door recalls done on our Sienna. We explained our situation and that we would have to wait while the repairs were being done and we were told that it would take a couple of hours. I arrived 2/14 at 8:50 for the 9 am appointment only to find out that they didn't have the parts to do te recalls. They were apologetic and they ordered the parts. I was told again that it would take a couple of hours to make the repairs. Fast forward to today 3/6. I arrived again at 8:50 to have the recalls done and this time I was told that it would take them all day to do the repairs. Twice we explained our situation to the service department about having to wait while the repairs were being done and twice we were told that it would take a couple of hours. Now it's going to take all day? I left and I'll never go back to this dealership for anything. More

Very professional easy to work with no pressure Nordeen was very professional got a good deal and good trade in we are very happy my son has a new car!!! was very professional got a good deal and good trade in we are very happy my son has a new car!!! More

I'm a customer of Cherokee county Toyota in Canton Georgia I purchased three cars from them in the past 4 years a few month ago l was in the market for a car I stopped by the dealership to get a quote Georgia I purchased three cars from them in the past 4 years a few month ago l was in the market for a car I stopped by the dealership to get a quote and I end up talking to the sales manager Mr l (I do not want to say his full name) he was very rude but I was okay with it back then at some point he asked me where I'm from (I immigrant you the United States) and when I told him where I'm from is attitude change completely to the wars today I called the dealership again to get a quote for a Tundra 1794 and I explained to them that I already have an offer for the same truck at a different dealership which is about 2 hours from where I live I explained to them since I bought already three cars from them I want to get the best price that I can get and see if they can match so I can purchase the truck from them at that point then transfer the the call again on the other line is Mr I the sales manager he was very rude and he was trashing the other dealership claiming they are giving me false information and there is no way that's the price that I got and he started to ask you questions that make me feel that he is trying to prove that I'm lying to you at that point I told him I didnt call you to trash the other dealership I just called to give me your best price with all the respect I didn't ask for your opinion from that point he just made a point to humiliating me and talk to me in offensive way among the stuff that he told me is that they don't need me as a customer quote please go and drive 2 hours and make a video how they will tell you the hit you with fees and taxes and send it to me so I can laugh he was laughing at me with the people that was next to him telling me to go go drive to your best deal and then he hung up the phone on me at that point I wanted to file a complaint to Toyota USA I can't help the feeling that that is not an experience anybody should have so please do not purchase at that dealership! More

My experience with Cherokee Toyota Service department has been amazing. I have been in business for 20 years with Toyota fleet trucks, I have consistently had great customer service. Worked with Liz for has been amazing. I have been in business for 20 years with Toyota fleet trucks, I have consistently had great customer service. Worked with Liz for a long while now - She is knowledgeable and goes the extra mile to make sure I get what's needed. The shop mechanics are stellar. Management always steps in even though they are busy, to say hello and are pleasant to deal with as well. I am in contact with several dealers on a regular basis and these guys are definitely exceptional. More

Liz Whitener (service advisor) was very thorough in confirming my son’s 2010 Corolla was in excellent working condition before leaving the dealership. I leave in Acworth. I have an option to visit two confirming my son’s 2010 Corolla was in excellent working condition before leaving the dealership. I leave in Acworth. I have an option to visit two other Toyota dealers closer to me, but they will either charge me for no reason (full filling a quota) or are too busy! Cherokee Toyota does an excellent job and are fair to their customers, that is rare these days! Thanks Liz and team. More

Cherokee County Toyota has been awesome to work with all of the times I have been there. From Sales when buying my new car to the Service Dept for routine maintenance. I especially want to give a shout out of the times I have been there. From Sales when buying my new car to the Service Dept for routine maintenance. I especially want to give a shout out to Todd Harper the Service Director for his absolutely impeccable customer service and professionalism in taking care of a recent repair that had to be made to my Corolla. He went above and beyond to take care of everything to make it as easy as possible for me. I would give 10 stars if I could!! I highly recommend this service department and dealership. Happy customer ❤️ More

Awesome job honest employees transparent estimates highly recommend them for sales service or body shop highly recommend them for sales service or body shop More

Paid Cherokee County Toyota $1087 for brake pads and front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Cal front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Called CCT and was told to have it towed and they would pay the towing bill and fix the truck. Here it is Friday and I am being told they are not taking any responsibility since the truck had been driven 3,000 miles. The work done at CCT was the last work performed on the truck. Not only are they not taking responsibility, I have to pay the towing bill, $76 dollars for the “loaner” car and to go somewhere else to get wheel repaired or replaced. This could have been much worse since I was able to pull off the road as it happened. CCT did not stand by their work, was not truthful and has lost a long time customer. More