Cherokee County Toyota

tacoma was coming in on april 29th , it was to have my name on it with emails and phone call the day it arrived , nothing, i found it on line they said oh yeh it is here , called to let them know i was on name on it with emails and phone call the day it arrived , nothing, i found it on line they said oh yeh it is here , called to let them know i was on my way , if anyone had gotten to it or trying to buy ect.. they said nope all is good , ok i;ll be there in a bit 25 minites latter i show up they meet me outside and tell me sorry it had been sold , it wasn't the sells person fought , what upsets me no one called to tell me hey your truck is here .so after waiting for months know i go searching again , but not here More

I took my car to Toyota last week for a rattle and then they told me I needed a new axle and new cv boots. They said it would be $1,000. I took my car to a really well known private mechanic in Holly Sprin they told me I needed a new axle and new cv boots. They said it would be $1,000. I took my car to a really well known private mechanic in Holly Springs and left it for repairs. He said it would be 450.00 to repair it. This morning I left my car there for him to work on and he just called me after looking at my car and said there is nothing wrong with it. He said he wouldn’t feel right taking my money. So I’m on my way back to pick up my car. He said Cherokee Toyota service department is really bad with saying things need to be replaced. I’ve been a customer there for probably 30 years. I have bought 3 new cars there. This is the way I was treated being a long time customer. More

Professional Service.From salespersonEddie McGowan. Very satisfied customerAwesome dealership convenient conveniently located in Cherokee County satisfied customerAwesome dealership convenient conveniently located in Cherokee County More

Collision Center - They have blown through every single deadline. This job was a 3 day job. We are 6 weeks waiting for the vehicle. No calls, no callbacks. Tried to claim couldn't get parts. I, the owner, deadline. This job was a 3 day job. We are 6 weeks waiting for the vehicle. No calls, no callbacks. Tried to claim couldn't get parts. I, the owner, can get parts, but not the shop? Apparently they discovered after 3 weeks parts were not ordered. Gave me a rental on their dime for 3 weeks. Came back and repair not complete. 6 weeks for a 3 day job. Used them before and they were great. After this experience I would say AVOID at all costs.... I have come to the conclusion, right now they are unable to do the job, any job. More

Just shopping, doing research and "fit check" for a RAV4 AWD Hybrid. "GH" was most helpful, courteous and knowledgeable about his product line. He explained things so clearly in a professional and pleasan AWD Hybrid. "GH" was most helpful, courteous and knowledgeable about his product line. He explained things so clearly in a professional and pleasant manner. More

Very helpful staff The staff at Cherokee County Toyota gave us outstanding service from start to finish. We came from out of town, so they worked with us to find the ri The staff at Cherokee County Toyota gave us outstanding service from start to finish. We came from out of town, so they worked with us to find the right car and to allow for our travel. We purchased a very nice used Subaru that was in fine condition and was reasonably priced. When we decided to buy, they worked hard to make the deal happen quickly. We did not wait long for a final price or for the paperwork to be prepared. The entire purchase process was very enjoyable. I highly recommend Cherokee County Toyota. More

Great experience Cherokee Toyota was easy to deal with in a hurry. I needed a car quick and they were super helpful. They made me feel relaxed and comfortable. We love Cherokee Toyota was easy to deal with in a hurry. I needed a car quick and they were super helpful. They made me feel relaxed and comfortable. We love the Camry. We are four hours away but would consider dealing with them in the future. More

Do not bring your vehicle here for service. I bought my Tacoma new and have brought it here for service every time because it is the closest dealer to me. Every time the service has gotten worse. I came fo Tacoma new and have brought it here for service every time because it is the closest dealer to me. Every time the service has gotten worse. I came for a simple oil change and tire rotation, I pulled into the service bay and no other cars were in line. I think sweet I’ll be out of here in 30 minutes... Nope 2 and a half hours later they finish with my vehicle. Staff was no help either. More

Easiest car buying experience! Mike made the entire process stress free. I’m loving my new Tacoma! Cason in finance was so fun and took the best care of me during my first car purchase. Thanks to the process stress free. I’m loving my new Tacoma! Cason in finance was so fun and took the best care of me during my first car purchase. Thanks to the entire team at Cherokee Toyota for finding me my dream truck with ease. More

Not our problem 2018 Corolla had a very small rattle. Cherokee County Toyota said it was the left front strut that was in the process of failing at 42,000 miles, and 2018 Corolla had a very small rattle. Cherokee County Toyota said it was the left front strut that was in the process of failing at 42,000 miles, and would not be replaced since the warranty expired at 36K. They admit struts should last closer to 100,000. Refused to adjust their policy. I called the national service number and got the same story. This is a $150 repair. They spend more than that mailing me fliers to come and spend money. Also told me the Michelin tires were "bald" when they aren't even to the wear bars and are wearing perfectly. Also did an oil change and didn't top off other fluids. Not sure I'll ever buy another Toyota at this point. More