Cherokee County Toyota

I just found out today upon attempting to return a wheel, that I was sold that wheel unnecessarily for my 2007 Camry. The tech said that the wheel was bent and that to get a proper balance that I would need that I was sold that wheel unnecessarily for my 2007 Camry. The tech said that the wheel was bent and that to get a proper balance that I would need to buy a new one. My trusted tire shop said, that indeed I had a tire out of round but the wheel was okay. I tried to return the wheel today, with not such luck. Come to find out the box, in which I had not opened, contained what I thought was a new wheel, in fact contained a used wheel. That is right Cherokee County Toyota, sold me a used wheel under the guise that I was purchasing a new OEM steel wheel. I wonder now did they sell me a used oil filter or replace my oil with used oil. At minimum this is simply a mistake and someone got over on the parts guys and all will be made right come Monday. No matter what happens I have lost all confidence and trust in Cherokee County Toyota located in Canton Georgia. I cannot trust that they are using new parts or giving me correct maintenance information when it come to my Camry. I mean can you trust someone who sells new parts that does not make every effort to insure or inspect the parts they sell before they walk out the door? This maybe my fault for not inspecting the wheel, but then again I am not a tire or wheel expert. More

I worked with three different toyota dealerships to repair what appeared to be a transmission and tire noise. All service techs pointed to the Michelin tires and said that was the problem. I had t repair what appeared to be a transmission and tire noise. All service techs pointed to the Michelin tires and said that was the problem. I had the all tires swapped out three times at the tire dealers expense - they were defective. Once I explained my problems to Eric - they immediately checked the 'run out' on all tires and found another defective set of tires (all tires purchased a popular discount club). But, Eric's crew also noted a noise that was in the transmission. The trannie was replaced - and no more noise! I am a firm believer in the integrity of Cherokee Toyota's service department. They took the time to listen to me - and especially to the noise my Toyota was making. These guys are the tops in the business. Regards, A loyal customer More

Have used this dealership exclusively for service on my Avalon for the past 10 years. Upon moving to a new state, took the car to Walmart for an oil change. Discovered that the dealer had at some point str Avalon for the past 10 years. Upon moving to a new state, took the car to Walmart for an oil change. Discovered that the dealer had at some point stripped the threads on the oil drain plug and attempted a half way repair by using a larger bolt (plug). It took going to Walmart to get an honest piece of information that Cherokee County Toyota blatently hid from me. This is total dishonesty. Absolute lack of ethics. I would avoid using this dealership at all costs. More

First trip spilt oil all under car. second trip found wateron plugs, no reason, tuned car. did not run one day. took it back and finally found water in tank. Had gas tank replaced. a little while latter wateron plugs, no reason, tuned car. did not run one day. took it back and finally found water in tank. Had gas tank replaced. a little while latter the chargeing cable that runs under tank was rubbing the ground where the bolts had fallen out, if they were ever put back in, and now after about 15,000 miles my car is skipping again. with the service I have gotten this should be no suprise. My sister bought a car from you and I told her to take it else where for service. Now you know what good will it do me? More

We have used this dealer to service our 2 Toyota’s over the past four years, but lately they have become desperate for business by pushing un-necessary needed so called service work (not required by Toyota the past four years, but lately they have become desperate for business by pushing un-necessary needed so called service work (not required by Toyota) On one occasion when the service manager gave me the keys to my Toyota I found milk pouring out of the van, this was due to the reckless driving of the service tech when bringing the van back to the service area. Not only was milk all over the floor but the tech had placed his oil covered gloves on the passenger’s seat leaving oil marks on the seat. Not professional at all will never go back and would recommend that this dealer should be avoided. More

Buying experience was BAD. Unlike you expect, the Internet Manager is used car salesman. In my case, he misrepresented an important RECALL information. The Internet Manager got rude in several e-mail Internet Manager is used car salesman. In my case, he misrepresented an important RECALL information. The Internet Manager got rude in several e-mails, turning my wife against Cherokee County Toyota and Toyota Corporation, Causing her to jump ship to Honda Motors. The GM there was totally unresponsive. Not caring to apologize to my wife for his salesman lack of training. Not knowing about recalls, cars or trucks, which are in the local news media. Go somewhere else!! More

I know the other guy had a bad experience with Cherokee County Toyota, but I really need to comment on how awesome my salesperson is there. His name is Scott Morris and if I am correct he is the only sal County Toyota, but I really need to comment on how awesome my salesperson is there. His name is Scott Morris and if I am correct he is the only salesman who has been there since the store opened. He is always nice and polite and goes above and beyond what a normal salesman does. If you are truly in the market for a Toyota I would definetly recommend Mr. Scott Morris. I have bought 4 from him and will go nowhere else. More

I have service my 2003 Sienna with Gary since I purchased new off the lot. He has always been extremely pleasent to work with and has resolved any issue that has arisen. Pricing has always been fair for what new off the lot. He has always been extremely pleasent to work with and has resolved any issue that has arisen. Pricing has always been fair for what need to be completed and the work they have done was excellent. When my van was wrecked by a valet service down in Florida I took it here also and they did excellent work in a timely manner. You can't even tell that it was wrecked. It has been really nice to work with the service department and collision center here. No complaints. Steve Girdley More

Take this for what it's worth but I would go somewhere besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat when you sign the papers. The Internet Manager is a seeming like South African guy when you're trying to buy. In my case, he misrepresented an important feature during the buying process with the Bluetooth Phone System. The Internet Manager made an assumption and was totally wrong(he said the phone system could handle 1000 names when in reality it could only handle 20). I am in sales and this was a big feature for me. Once this was pointed out it was total back pedal and see you later mode. They basically said this is what you bought and we are done. The Internet Manager got nasty then when I got there gave the the fake car salesman grin. The GM there was total nasty. Basically was ready for me and said what I bought was mine and we were done. He was not the kind of guy you want to argue with either. We could talk about the $1500 repair their Service Department tried to get me to do because some computer code showed up..(drove another 20K miles and sold the car..no further problems). ...But I think you get the idea Go somewhere else!! More