Cherry Hill Dodge Chrysler Jeep

I recently purchased a 2021 Toyota RAV4 from Cherry Hill Dodge, Chrysler, Jeep, and Ram. My initial experience was positive—my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunatel Dodge, Chrysler, Jeep, and Ram. My initial experience was positive—my salesperson, Leon, helped me find a vehicle that met all my needs. Unfortunately, everything went downhill shortly after the purchase. Within a week, the check engine light came on. I contacted the dealership and brought the vehicle in for inspection. I was told it was just a code that needed to be cleared and that nothing was actually wrong with the car. However, within 20 minutes of leaving the dealership, the check engine light came back on. I then used the Toyota Connect app, which alerted me again about the issue. I was also contacted by a Toyota dealership and decided to bring the car to Holman Toyota instead. Their team was professional, responsive, and thorough—completely different from my prior experience. After inspecting the vehicle, they determined that the car needed a new catalytic converter, which is a significant repair. What’s most frustrating is that Cherry Hill Dodge, Chrysler, Jeep, and Ram took no responsibility for selling a vehicle with this issue. They refused to reimburse diagnostic fees and showed no accountability. When I raised concerns, I was even asked why I didn’t bring the car back again after the light returned—despite already having a poor experience and losing trust in their service. It’s clear to me that the vehicle was either not properly inspected prior to sale or that the issue was overlooked entirely. Either way, the lack of professionalism and unwillingness to make things right is unacceptable. Thankfully, the vehicle was still under warranty, and Holman Toyota is handling the repair properly. I would strongly caution others against purchasing a vehicle from this dealership based on my experience. I also reside out of state and have incurred fees from taking the car back and forth from PA to NJ. I strongly recommend NOT using this dealership EVER! More

I came to this dealership with full intention of purchasing a brand-new 2026 Dodge Durango Hellcat Jailbreak and approached the process respectfully and prepared. I have an 830+ credit score and bro purchasing a brand-new 2026 Dodge Durango Hellcat Jailbreak and approached the process respectfully and prepared. I have an 830+ credit score and brought a $15,000 down payment, and I’m well aware of how auto financing works—APR, lender approvals, and front-end/back-end products. Unfortunately, my experience was extremely disappointing. After working with a salesman named Leon, I was met with dismissive and unprofessional behavior from other staff members, including a sales manager who became visibly frustrated when I asked informed questions about the deal structure. Most concerning was the refusal to provide transparency regarding lender approvals. I was not shown which banks were contacted, what APRs were offered, or any proof of the financing terms being presented. As a buyer, especially one who is qualified, this level of opacity is unacceptable. The overall experience felt misleading and lacked professionalism. Transparency is a basic expectation in a financial transaction of this size, and it was not met here. This was not the level of service I expected, especially as a Veteran. I would strongly advise future buyers to request full documentation of lender approvals and carefully review all terms before proceeding with this dealership. More

Recently moved back to NJ from NC and I needed to have my 2014 Dodge Ram Diesel 6.7 serviced (oil change, tire rotation). I had made an appointment with Cherry Hill Jeep,Dodge Ram. My truck still had NC plat 2014 Dodge Ram Diesel 6.7 serviced (oil change, tire rotation). I had made an appointment with Cherry Hill Jeep,Dodge Ram. My truck still had NC plates on it. I had purchased a Kia from them before. The young man who checked me in, didn’t get his name, told me it would cost $450 for the oil change and $99 for a 4-tire rotation. He asked if I wanted the fuel filters replaced. I asked if that is included in the $450 price and he said no, and would get a price for that. I questioned the pricing for the oil change and he said it takes more oil. He wrote the prices on the paperwork which I thought was odd. Usually everything is inputted in the computer and the pricing is generated. I was looking to establish a new relationship with a Ram dealership since our return to NJ. I Immediately contacted Turnersville Dodge Ram dealership to get a price from them. The price was half that for the oil change and $25 for the tire rotation. I was obviously being cheated by Cherry Hill Jeep Dodge Ram. I am not sure if these service counter people get compensated (at least in part) by dollar volume. And there was no mistake that the $450 was just for the oil change, and $99 for a four tire rotation. I wonder when he saw the out of state tag on my truck if that had anything to do with him trying to cheat me? I told the counter person to get my truck, I wasn’t going to pay that amount. I located the service manager and aired my concerns. I also told him how much Turnersville charges for the same service. He said it seems high and asked who I dealt with. I couldn’t remember his name but he asked if that was him and I said yes. In fairness to the service manager, he told me to wait around and he would straighten it out. Meanwhile my truck pulled up and I decided to leave, not feeling comfortable at this dealership. Obviously, this counter employee was motivated by something to try to cheat me. Very disappointed with Cherry Hill NJ Jeep Dodge Ram, to say the least. I will never go back there again. Customers beware and do your homework on how much it should cost for a particular service before you go. Come to find out the same owner owns both dealerships. WOW, what a difference between Turnersville and Cherry Hill. Keep up the good work Turnersville! More

Purchased a Grand Cherokee on 12/01/25. Worked with Adam Foulke in person and Cathy online to set appointment and talk expectations prior to going in person. Both were very friendly and str Worked with Adam Foulke in person and Cathy online to set appointment and talk expectations prior to going in person. Both were very friendly and straightforward. Everything I was told over the phone stayed true in person. I told them what I wanted and they made it happen without a fuss. Would recommend them to anyone looking for a new car. More

Wish you could give a 0 star rating! I was at the dealership this past Saturday getting my wife’s vehicle service done. While walking around in the parking lot potentially looking at tra I was at the dealership this past Saturday getting my wife’s vehicle service done. While walking around in the parking lot potentially looking at trading my pick up truck in, there was a gentleman who works here being loud in the parking lot yelling things he probably shouldn’t have. Such as hey white boy to other employees. Myself and other customers are in the parking lot. Another employee pulls into the parking lot and this loud mouth employee yells look at that gay vehicle he definitely takes it in the xxx that xxx. Wow really! Way to conduct business! I even said yo man I don’t think that’s appropriate. Blew me off. So I went inside to the “tower” and asked for that employees name. I was given the name Adam. The gentleman at the “tower” asked if everything was ok and informed of what happened and they were super apologetic very nice and asked if there was anything they could do. At that point there was nothing. They told me I could file a complaint which I will as well as this review. I went back outside and Adam was out there again. Again I tried talking to him to avoid a complaint on him and this review. I told him straight up you can’t be saying that type of xxxx. Yes I used the “S” word because he told me I couldn’t curse at him which I said I didn’t and he reminded me I used the “S” word (yes he said “you used the “S” word” instead of saying xxxx) Will not support a business like that. From my understanding talking to some people here this dude apparently thinks he can do whatever he wants without concern. I later find out he’s the owner’s son! Wow! Stay clear from this place very unprofessional on this dudes part and apparently he can just get away with it! Service department on the other hand was very quick and professional. More

Worst place I have ever been to have my car repaired. They are prejudice. They do not give everyone the same courtesy to let them know that their vehicle is finished. This place is horrible and need to b They are prejudice. They do not give everyone the same courtesy to let them know that their vehicle is finished. This place is horrible and need to be investigated. More

Have yet to talk with anyone there who doesn’t cringe at the thought of being honest up front . And when they are caught , you will get multiple , unwanted telephone calls from them ,culminating in having t the thought of being honest up front . And when they are caught , you will get multiple , unwanted telephone calls from them ,culminating in having to advise them that Law Enforcement might have to be contacted . More

worst dealership ever. I fyou can even spek to a person in service they lie to you about everything. Won't even give their name when talking to them. Have a Jeep wrangler t I fyou can even spek to a person in service they lie to you about everything. Won't even give their name when talking to them. Have a Jeep wrangler there for recall, said it would be done in two hours, now it is 24 hours later. The woman who answered lied and said it needed to have a more thorough software update and would be two more days. After asking several more questions and damanding the keys to be returned, as we would take the car elsewhere, she finally admitted they have not touched the car. This is a car that we purchased for cash 5 months ago and I am still fighting to get the title. Worst place ever and not sure how they have customers left. Never again for us. Plenty of other legit jeep dealers around. Go elsewhere is all i can say!!!! More

I recently had a disappointing experience with the service department at Cherry Hill Dodge Chrysler Jeep. I brought my 2019 Jeep Wrangler Sahara in for issues, and the whole process was frustrating. service department at Cherry Hill Dodge Chrysler Jeep. I brought my 2019 Jeep Wrangler Sahara in for issues, and the whole process was frustrating. First, the communication was lacking. I was not kept informed about the status of my vehicle, and I had to follow up multiple times for updates. When I finally received an assessment, I was shocked to learn that my transmission needed to be replaced, especially since I had no warning lights and only 36k miles at the time of my visit. To make matters worse, I found out that my powertrain warranty had expired just a week before my appointment. While I understand policies, I felt there was little effort made to assist me in exploring goodwill options despite my loyalty as a customer. Overall, my experience left me feeling undervalued and frustrated. I had high expectations based on my previous visits, but this time it fell short. I hope they can improve their communication and customer service in the future. More

Whatever you do stay Far away from this dealership Earlier this week I had the most disturbing experience at the business . I know car dealerships are struggling right now, but aggressive sales tactic Earlier this week I had the most disturbing experience at the business . I know car dealerships are struggling right now, but aggressive sales tactics, holding potential customers hostage and placing threatening phone calls is not the answer. I went to the dealership on Saturday, September 12 to look at a jeep that was promoted online. My experience from there was not only disturbing, but it was also borderline criminal. Here’s what unfolded Of course, the jeep that was promoted online wasn’t available for me to view when I arrived, so the salesman pushed two other options on me. Neither of which were nearly as nice as the one promoted. I was then told that the promoted SUV was being used by the manager, so it was off the lot. But they could bring it there shortly. I had to wait over an hour for the manager to bring the jeep to the dealership, so I could test drive it. This seems like an odd practice to let the manager drive around in a car that’s being promoted for customers. But I was ultimately able to check it out. I then decided to engage in a discussion regarding cost of the jeep and value of my trade-in. They asked for my keys so they could assess my vehicle. They returned and told me the used SUV would be $600 per month and my jeep was only worth $2,500 in trade-in value. I told them I wasn’t interested and asked for my keys back to leave. They refused to give me my keys and started negotiating --- asking me what I wanted the deal to look like. They kept upping the number they’d give me for my jeep and somehow were promising to get the monthly payment for the new jeep down to $400. The math wasn’t adding up and the dramatic change in monthly payments made me feel like I was being scammed. So I, again, asked for my keys back. They refused. They then sent out the manager to talk to me. He approached me and said, “Are you Greek?” which he must have discerned from my name. I confirmed and he said, “my apologies” --- clearly mocking my heritage. I wasn’t in a laughing mood at this point, especially for such childish, discriminatory jokes. He went on to tell me he was Palestinian, as if that made his joke unoffensive. It’s clear these guys don’t receive any training on appropriate workplace communication in 2024. I was very tired and frustrated at this point and again asked for my keys, but the manager kept talking and refused to give me my keys. At this point, I was being falsely imprisoned in the office. I had salesmen aggressively coming at me and refusing to allow me to leave. I had to assertively demand my keys more than 10 times and commit to coming back before they would let me leave. Needless to say, I had no intention of returning after this treatment. I said what I had to say to escape. So, when I didn’t show up on Friday the dealership started blowing up my cell phone. The manager berated me on the phone telling me that they waited for me and made special accommodations to be there for my return. I stopped picking up their calls at this point, but they kept calling. At one point, my friend saw the volume of calls and grabbed my phone and said you’ve reached “xxxx pizza place.” Just to highlight the absurdity of what was happening. After that, the GM of the dealership called back and angrily placed an order for pizza on my voicemail. He concluded by saying, he was going to send “Vinnie” to pick up the pizzas at [and spelled out my address on the message]. To me, this was a pretty clear threat to say, I have your address and will not leave you alone. I have the voicemail saved for back-up, as this whole experience left me unnerved. I’ve never experienced such unprofessionalism in my life. But this crossed beyond that. Between the discriminatory jokes, keeping me imprisoned in an office without my keys to leave and placing veiled threats on my voicemail. It’s very clear this isn’t a regulated car dealership --- it’s a criminal enterprise being run by xxxxx. More