Cherry Hill Dodge Chrysler Jeep

Just left the dealership about one hour ago on March 25th, 2024. Called last week and set up an appointment due to the dealership and the FCA sending me a notification to fix my fuel pump relay. The l 25th, 2024. Called last week and set up an appointment due to the dealership and the FCA sending me a notification to fix my fuel pump relay. The letter was specific that the process would take one hour. As anyone knows, that means at least 2 to 3 hours if you are lucky. So when I talked to the dealership the woman that answered was nice and said I could expect 2 hours. So I scheduled the appointment for 8am this morning when they opened. The replacement is probably not a money maker and I figured paying customers get first in line at the repair shop. So I walked to a nearby shopping area and spent over 4 hours keeping busy. I walk back to see if any progress had been made and my car is still sitting in the same place. The parking is horrendous there anyway. So I go in to talk to the manager and he starts blaming me for not letting them know I was waiting for the car??? Then he says they don’t even get to these cars till the end of the day?? So I ask him, why schedule my appointment for 8am instead of say 3pm so I don’t have this reasonable expectation of 8 hours??? He cuts me off and again continues to blame me for their terrible service??? I went to this website and saw all the terrible reviews about service that I realized I was completely wasting my time. I went back in and said can I please have my keys back as I am going somewhere else and he had already given my keys to the cashier so they had no intention of working on the car. Do not ever buy or take your car here for service!!! They don’t care about customers and the service department is completely inept. The way the so called Manager treated me says everything you need to know! Avoid this place. They are not trying to improve. They are simply unprofessional and incompetent at servicing customers. They will send a response that says sorry you had a bad experience and to contact us so we can make it right. They have no intention of making it right. More

Many dealers devote capital to provide their customers with a pleasant and efficient service experience. This is not one of them! Just getting in and out of the lot is adventure. Cars are packed together with a pleasant and efficient service experience. This is not one of them! Just getting in and out of the lot is adventure. Cars are packed together like sardines. There is only one, single lane means for access and egress to the service area. Once you manage to get in it’s very difficult to get out. If you follow your instincts you drive to the rear of the building assuming there is a rear exit. Wrong! The rear lot is filled with tightly packed older vehicles which seem to be long term storage, resembling a junk yard. All lanes are a dead end with no room to turn around so you have to back out. Apparently, the staff order their dinner for delivery. This evening the exit lane was locked by two unattended delivery vehicles. Customers were trapped in the lot. Service staff was unsympathetic. Took me a half hour just to get out of the place. The place has been a mess for years and this is not related to the construction on Route 70. I have to assume ownership doesn’t care. Find another dealer More

It was truly a rewarding experience! Jerry was very knowledgeable and extremely helpful! I will recommend anyone who ask to See Jerry at Cherry Hill Dodge and Jeep! Jerry was very knowledgeable and extremely helpful! I will recommend anyone who ask to See Jerry at Cherry Hill Dodge and Jeep! More

Excellent service leasing my new car at cherry hill jeep dealer. The sales representative, Jerry Cronk, was so professional, very knowledgeable about the jeep compass, and awesome to deal with with thw who dealer. The sales representative, Jerry Cronk, was so professional, very knowledgeable about the jeep compass, and awesome to deal with with thw whole process of trading my current lease. Jerry took the time to set my phone up, showed me how to use the instrument panel and was very helpful. I couldn't have asked for better treatment from Jerry, Erie, the .sales manager, and Theresa in financing. Top notch treatment!!! More

The dealership was great. Jerry helped me out to get the car I wanted. Everything was smooth and quick. Jerry walked me through on all of the features that came with my vehicl Jerry helped me out to get the car I wanted. Everything was smooth and quick. Jerry walked me through on all of the features that came with my vehicle as well. More

Awesome customer service skills and is very well detailed on breaking down every little bit to us. Definitely made it a breeze for us! on breaking down every little bit to us. Definitely made it a breeze for us! More

Excellent Servicie! Jerry listened to our needs, the process was fast and we left very happy with our new car. Jerry listened to our needs, the process was fast and we left very happy with our new car. More

Great experience from start to finish. Jerry Cronk is the best car salesman we have ever had. He is patient, not pushy, and very informative. We would give him 10 stars if it were possible Jerry Cronk is the best car salesman we have ever had. He is patient, not pushy, and very informative. We would give him 10 stars if it were possible. More

My go to dealership. Jerry is great to work with, very direct and gets the deal done.p Jerry is great to work with, very direct and gets the deal done.p More

I had a great experience buying my new hornet here. Jerry and the rest of the team were very friendly and knowledgeable. We worked to find the perfect deal that I could afford and I’m very happy with t Jerry and the rest of the team were very friendly and knowledgeable. We worked to find the perfect deal that I could afford and I’m very happy with the car. More