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Cherry Hill Jaguar

Cherry Hill, NJ

not yet
rated
195 Reviews

2000 NJ-70

Cherry Hill, NJ

08003

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195 Reviews of Cherry Hill Jaguar

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October 15, 2020

"My boyfriend and I made an appointment on the phone with..."

- ScammedByCherryHillJaguar

My boyfriend and I made an appointment on the phone with this dealership due to a noise coming from the front end of our car. On the phone, we were not informed about the $250 fee to diagnose the issue. If we would have known about it, the car would have gone elsewhere. Unfortunately our service representative, Lorraine, blindsided us with this fact after we had already gotten there. We didn't want to put any more stress on the car by driving it again so we were pretty much trapped into letting them move forward. I find this to be an extremely dishonest practice and downright disgusting. When my boyfriend asked if the fee would be waived if we got our car worked on by them (as many dealerships we've been to will do) Lorraine's demeanor and attitude got quite nasty. I understand customer service jobs aren't easy or fun, but there's no reason in the world to treat people like garbage over a simple question. When we asked if the car would be looked at the same day, she told us there was no guarantee and they'd try to get around to it. At the time of scheduling, we were told that with an appointment our car would be inspected that same day. Luckily, they did "get around" to diagnosing it. Of course they piled on tons of unnecessary fixes in an attempt to get as much money as they possibly could out of us. Lorraine called us later in the afternoon to tell us our main problem and the source of the sound was worn brake pads. Barely any work went into diagnosing the issue, 20 minutes tops. When picking it up, my boyfriend tried speaking to a manager about how ridiculous the price was, especially considering it wasn't even a full diagnostic.

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Recommend Dealer
No
Employees Worked With
Lorraine M, service department
October 15, 2020

"I have no idea how this place is considered a legitimate..."

- RippedOffByCherryHillJaguar

I have no idea how this place is considered a legitimate business. I scheduled an appointment to have my car looked at for a minor scraping sound coming from the front. The service representative neglected to inform me that it's a 250$ fee (pre taxes)literally just for the car to be looked at/see what's wrong with it. She told me this upon my arrival which makes it seem deliberate, full well knowing that when you arrive with an issue with your car you will be hesitant to drive it again to somewhere else. This is a disgusting practice and should be brought to the attention of corporate or someone very high up in the company, it is not only a disgrace to the company but it gives it a bad reputation as well. The 250$ is non-refundable and is not voided whether you decide to have the car worked on or not. On top of this, a loaner car wasn't even available. So you have to pay 250$ to drop your car off and they can't guarantee a loaner unless you wait another week until one is available. On the phone I was also guaranteed that the car would be looked at that day if I had an appointment, once again upon arrival this was an issue. The service rep told me they would probably get to it that day but there was no guarantee. Well they did get to it, it turns out the car needs front brake pads. The service rep was insistent that the car required a rotor as well even though I had the rotors looked at recently, I fully knew of the brake pads but the rotor being brought to attention is nothing more than prying for as much money as possible, once again disgusting. I told them I would take the car somewhere else because the estimate for two brake pads would be over 700$, not including the 250$ fee. So it would have been over 1000$ for two front brake pads. I was obviously irate when I was informed that the now with taxes 278.40$ fee was truly non-negotiable, I paid after asking to speak to a manager about this, which they were very hesitant to give a name. Instead, the front desk woman called the service rep who told me that I signed the contract and it was non-negotiable. After paying and reviewing the invoice I saw what a 278.40$ inspection is at Jaguar Cherry Hill. The invoice states that they test drove the vehicle, heard the noise, inspected the suspension and undertrays, the removed the wheels. After that they noticed that the brake pad was worn. That is the extent of a 278.40$ inspection at Jaguar Cherry Hill. I have taken my car the Jaguar dealerships in South Carolina and Florida, both which have dealerships much nicer and far less "shady" if you will. In fact, they even offered loaner cars and charged ALMOST HALF of what Cherry Hill charges to check the car. And what's worse is that those dealerships will WAIVE THE FEE if the work needed on the car is followed through with. What gives Jaguar Cherry Hill the right to charge almost double what other dealerships charge, and make it non-refundable and non-waivable? They can't even offer a loaner car, let alone provide informative and professional service. This is not just the most crooked and shady "dealership" I've ever been to in my life, but mechanic as well. I would trust taking my car to an unknown mechanic down the street in a heartbeat before even considering taking a car to this place ever again. What they do is malicious and planned out, prying on individuals who are in an unfortunate situation, specifically by leaving out what is clearly crucial information and even lying to their customers. This location is a scam and if you take your car their or do business with them I feel sorry for you, DO NOT, I repeat, DO NOT do business with these people. It is the slimiest "business" I have ever had the misfortune of dealing with in my entire life. It takes a lot for me to want to write a review, good or bad, but this was needed. Take this as a warning, they will lie to you, they will scam you, they do not care about you or anything that is morally correct. P.S. Half of their staff weren't wearing masks. So if your health is important to you and you take the pandemic seriously, avoid for that as well.

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Recommend Dealer
No
Employees Worked With
Didn't even get any names, probably how they want it.
May 30, 2020

"I took my Jag in for service covered under my extended..."

- Jas5124

I took my Jag in for service covered under my extended warranty. Lorraine my tech was pleasant and professional from beginning to end. I received a comfortable loaner vehicle then received my Serviced Car back the next day. Easy peasy. Will come back for future service and possibly a new car.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorraine
October 31, 2019

"Brought a extended bumper to bumper warranty (so I was..."

- Mr. Lewis

Brought a extended bumper to bumper warranty (so I was told) from them for $5000 for my Range Rover and brought the car in for service on several occasions for the same problem that they obviously won’t or can’t fix (had the same issue with my jaguar at this location too). Not to mention my most recent visit 12/28/19 I brought it in again for the same thing and also a check engine light only to be told my $5000 bumper to bumper warranty doesn’t cover a pcv valve which is located on the engine. After going back and forth they claim they will fix it. They called and said it’s been repaired and ready for pick up, about halfway home the check engine light came on again. I will never ever buy any warranty’s or vehicle’s from them. I will definitely send a email to Land Rover / Jaguar headquarters. Word of advice STAY AWAY FROM THIS PLACE!!!!!!!!!!!!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Loraine Milosevic
February 20, 2019

"Used Range Rover"

- Joann M

Bought a used Range Rover and within 10 months the truck has been in the shop several times and has cost me thousands. Bought the extended warranty for $4,000 which always seems to have an excuse why repairs aren't covered. Now Land Rover and Jaguar has combined any nobody knows about anything or where things are. I will never buy a car from them again!,, STAY AWAY

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Recommend Dealer
No
Employees Worked With
Russ , Loraine Milosevic
February 06, 2019

"" DAMAGED CAR DOOR, FELL ON DEATH EARS""

- cardoor2016

I took my car to have it serviced at Cherry Hill Jaguar Dealer. I choose this location because when i look up the reviews they sound good alone with the stars given. I was sadly disappointed. When I returned to pick up my car it was damaged on the passage front where my door was off track. I did have a dent on the door before, but my door was never off track. I know this because I took picture when the dent happened. I asked to speak to the tech that fixed my car, but was told " he did not do it" Then was approached by a sale person he can put me in a "newer car" how disrespectful. I called back to speak with the manager but no help there. I call back and was told to speak to Michael Morris and then was told to speak with Jared and once again no help. I work hard for my property and to be treated with such disrespect is unacceptable. I know my car inside and out I detail my cars and I'm O.C.D. with it! I now and have proof of how I drop my car off to this dealership. Don't take your car to this place there service is the worst!!

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Recommend Dealer
No
Employees Worked With
Michale Morris, Jared Manager,Loraine Milosevic, Loraine Milosevic, Mike Morris
March 21, 2018

"ethics or IT system issues ... can you say "Bait and Switch""

- UnhappyWithCHJ

My wife and I were interested in a used vehicle advertised online by CHJ but when we went in to drive the vehicle found that the car had 3000 more miles on it than advertised and 3000 more miles on it than the CarFax said. The car had a service sticker on it from Jaguar of Monmouth even though CHJ had serviced the car several times since October 2017. The CarFax also said there was an airbag recall on the car in January 2018 and they hadn't done anything about that ... and were letting potential customers drive the vehicle without the repair! Having expressed my issues I asked if I could keep the offer sheet and CarFax, the sales manager's response was no to the offer sheet (which he'd gone to great lengths to explain why he wouldn't negotiate on price and that all of the pricing was readily available on the web) but said okay to the car listing and the CarFax. I spoke to the salesman and then turned to leave and the manager had taken all of the paperwork. We'll never deal with this dealer.

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Recommend Dealer
No
Employees Worked With
unknown sales manager, Jeff Scher
February 03, 2018

"Top Notch Service!"

- PaigeP

I recently purchase a Jaguar from Bob. He provided first class service and was extremely knowledgeable of all of the vehicles. I highly recommend Bob and Cherry Hill Classic Cars. Thank you so much!

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Recommend Dealer
Yes
Employees Worked With
Robert Brennan
January 18, 2018

"Service with Loraine Milosevic."

- mikem369

I have been dealing with Loraine for 8 years now and I have to say she is so EXCEPTIONAL. If it was not for her help every time i'am in for service she makes it a GEART EXPERIENCE ALWAYS. THANK YOU LORAINE. FROM MICHAEL M.

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Recommend Dealer
Yes
Employees Worked With
Loraine Milosevic, Jeff Feinberg
December 26, 2017

"Excellent Experience"

- JH 85

From the time I arrive until my car is done I know that I am in good hands. I am treated warmly when I walk in, a smile, how are you and what can I do for you, follow shortly thereafter. It is a very comfortable environment, both in the service dept. office and in the waiting area. I can relax with a cup of hot coffee, read from an assortment of magazines and watch TV. More times than not I have met very nice and interesting people there to help make the waiting time seem to fly by. My needs and time are definitely a priority to this service dept., sales dept. and entire dealership. My husband and I have always loved coming in, whether to make a purchase from Bob Brennan, our number one salesman or have a service arranged and handled by Loraine Milosevic, an outstanding and very competent service manager.. My Saab was treated just as beautifully as my Jaguar. Thanks Janice

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Recommend Dealer
Yes
Employees Worked With
Loraine Milosevic
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