Cherry Hill Mitsubishi

Once Happy, Returning Customer now never to return I have bought a vehicle from this dealership 3 years ago and was very pleased with the up front costs and professional sales people. Inquired about a I have bought a vehicle from this dealership 3 years ago and was very pleased with the up front costs and professional sales people. Inquired about a new vehicle online and received a quick response from their online group stating that the online price quote I received could be beat with major incentives if I made it in that day or the next. I made the hour trip to purchase a new vehicle with these "incentives" and was told a manager would be waiting for me. Upon arrival, I was met by the manager who handed me off to a salesman who had no idea what was going, though I do not believe it was any fault of the salesman. When it came down to purchasing the vehicle, the lowest price they could do for me was $3000 over what my online quote was for and apparently there were no "special" incentives going on to lower it. Manager was brought back to discuss this misleading sales tactic. Eventually came to a compromise and the vehicle was purchased. At this point the dealership was closing for the night (3 hours later) and the weather was poor, my frustration got the best of me and I jumped in the car and drove home to go to bed. As I was driving home I was having a difficult time seeing clearly due to the heavy rain but then also realized the inside windshield was filthy with greasy spots that I could only smear, not wipe away. Upon arriving home, I checked out the vehicle and found that the dash was filthy and grease was found in the back trunk area. Upon further inspection the next day (in the daylight) I realized an inspection sticker was never placed on the vehicle. I called to follow up and they apologized but then asked me to drive an hour each way to put the sticker on. I know it was a mistake but the over all unpleasant experience makes this seem more aggravating. I was also then informed that I would have to make a second trip again to pick up tags which will not be mailed to me due to their policies. The next day I receive a phone call stating that they have screwed up some paper work and that I will now need to drive out there (no, they can not fax it for me to sign or send a courier) asap to sign the new paper work. The financial person states he is new and I was his first sale alone, so once again I do not want to put fault on someone who is just trying to support themselves and their families but it just seems to be poor management to have this many hiccups in buying a vehicle. As time goes on I realize, and they finally admit, that the reason they want me to come in is to sign papers selling the vehicle for more money than the original amount agreed and signed upon. Due to the amount of time I was at the dealership and their financial person not being available until after they closed, I signed a spot delivery agreement which just states that if the loan was not approved I would be responsible for finding my own financing, which I already had available since my credit is excellent. After not agreeing on needing to come in to sign a new contract, I was threatened that they would be holding onto the registration and plates causing mine to expire. My husband and I have communicated with them whenever they have reached out to us to come to a solution but they never follow up with our concerns and tell us they will get back to us. When they do get back to us, our concerns are never addressed, all they want to know is when we will be driving in to sign more paperwork. I have contacted my lawyer who has looked over all current signed paper work and he agrees that this is a scam to get us to pay more. Our current contract is legally binding. I was always under the impression that when someone says they are there to purchase a vehicle that day (not just browsing) that the dealership would be excited enough to at least be professional and accurate since this is basically a guaranteed sale. I specifically went with this dealership because I had trusted them. I have often recommended them in the past. I feel that they are not the same dealer I bought a vehicle from last time and will not be using them in the future or recommending them again. More

Horrible experience is an understatement for this place! So my siblings and I found a car (used Toyota) that I wanted but it was not there when we got there. The salesperson said that they did not have it an So my siblings and I found a car (used Toyota) that I wanted but it was not there when we got there. The salesperson said that they did not have it anymore. If I would have known now that it was a bait and switch I would have ran from the place. The guy (Robert) asked if we wanted to look at something else. So I asked to see the used Hondas that they had. The first one that they brought out that was in our price range of less than $10,000 was dirty and the inside was trashed. Then they brought out a Silver 2008 Honda Accord and me and my siblings all liked it. We went inside to discuss the price since it was $9,900 and we could not afford that with taxes. We asked for $8,000 and we were going to pay $4,000 cash as a down payment. He said he would go and ask his "boss" if that was okay. He came back and said that the "boss" said that it was okay. So then they started the paperwork while my brother and sister got the money for the down payment. This process took hours because he claimed that someone messed up the paperwork and they had to reprint it. My siblings and I were getting hungry and asked if we could come back to sign the paperwork after we ate. But no Robert insisted on getting the paperwork done. So my siblings went and got food while I stayed back and signed the paperwork. Then I went into the back office where I dealt with another sleazeball named Steve which I did not know was a jerk face at the time. Jerk face is nice compared to what I really want to call him. He just handed me papers and explained it all so quickly and did not let me look at anything especially my contract that said that the agreed price was $9,900 when we negotiated on $8,000. Later my siblings came back and my sister asked to see the contract and Robert said to come back later because it was not available at the time. We came back and he said oh I mailed it to you guys. It is almost a month and we still did not get it in the mail. My sister wanted to know how much the monthly payments were and he told her around $140 a month for 36 months so we trusted his word on that but we should not have. On top of all that, the middle compartment was ripped and he said he would order a part and get it installed for me and that never happened. Three weeks later a representative from the bank that was going to finance the rest of the car payments called me. They needed to verify information. They told me that the contract that was sent from the dealership had my car payments at $243 a month for 36 months and I calculated it and it would be around almost $9,000. Plus we already paid $4,000 cash for the down payment so the total would be around $13,000 for the car when we agreed on $8,000. My sister and I went there and Steve got us a copy of the contract immediately even though Robert told us before that he could not give us a copy of the contract. We found out that Robert was not authorized to give us the car for $8,000 but he did not inform us of that. So we went there and spoke with Steve. He said he would talk to the general manager and we should call him the next day. I tried calling the next day but he kept avoiding my calls so we went there again and he told us there was nothing he could do. Horrible customer service, made us wait a long time, lied blatantly to us, such horrible crooks and liars. They waved us off after they were finished with the sale. After the sale we meant nothing else. Lies , lies, and more lies. I will tell everyone to avoid this place and go somewhere and I mean anywhere but here. More

Thank You Thank you Mike and Liz and all. Everyone worked well with us to give us the best deal and experience. Highly recommended. We have had great relationsh Thank you Mike and Liz and all. Everyone worked well with us to give us the best deal and experience. Highly recommended. We have had great relationship with Triplex for years. More

Great Sales Rep!! I recommend everyone to go see Hilda Martinez. She is a wonderful sales representative, and will help you out as much as she can in any way possible. I recommend everyone to go see Hilda Martinez. She is a wonderful sales representative, and will help you out as much as she can in any way possible. More

"See Lucille Sena for a Car!!" My experience with Cherry Hill Mitsubishi was the best! The salesman that I dealt with Lucille Sena, she was informative, professional and very polite My experience with Cherry Hill Mitsubishi was the best! The salesman that I dealt with Lucille Sena, she was informative, professional and very polite Love my new car and would recommend this dealership and Lucille to my family and friends anytime....mariap More

Awesome Very patient and a pleasure to deal with. I have very bad credit and others dealerships made me feel like I was wasting their time. I did not feel tha Very patient and a pleasure to deal with. I have very bad credit and others dealerships made me feel like I was wasting their time. I did not feel that way with Mike. In fact, he took the time and actually was able to find me a car that I would be able to afford and Nick was able to get me approved for a loan. More

Professional and ethical Michael Myles is an earnest, caring salesperson. His dedication and honesty made buying my Lancer a pleasure. I was delighted to be treated in such a Michael Myles is an earnest, caring salesperson. His dedication and honesty made buying my Lancer a pleasure. I was delighted to be treated in such a gentlemanly manner. More

Very Patient Salesman . Needed to buy affordable, dependable car for son to go to college. Mr. Myles took the time to help me find a great car that we both liked and that I . Needed to buy affordable, dependable car for son to go to college. Mr. Myles took the time to help me find a great car that we both liked and that I could afford. I'm sure we worked his nerves but he was very pleasant. Which was extremely helpful. I will definitely go back to him and tell anyone I know who needs a car to go to him. He is a GREAT salesman! More

Excellent I went in with a friend not even thinking about getting a car and walked out with one. Michael was very helpful and made sure I got what I wanted. Eve I went in with a friend not even thinking about getting a car and walked out with one. Michael was very helpful and made sure I got what I wanted. Even though I wanted my Jeep Liberty but I got an even better one. More