Cherry Hill Mitsubishi

Horrible experience is an understatement for this place! So my siblings and I found a car (used Toyota) that I wanted but it was not there when we got there. The salesperson said that they did not have it an So my siblings and I found a car (used Toyota) that I wanted but it was not there when we got there. The salesperson said that they did not have it anymore. If I would have known now that it was a bait and switch I would have ran from the place. The guy (Robert) asked if we wanted to look at something else. So I asked to see the used Hondas that they had. The first one that they brought out that was in our price range of less than $10,000 was dirty and the inside was trashed. Then they brought out a Silver 2008 Honda Accord and me and my siblings all liked it. We went inside to discuss the price since it was $9,900 and we could not afford that with taxes. We asked for $8,000 and we were going to pay $4,000 cash as a down payment. He said he would go and ask his "boss" if that was okay. He came back and said that the "boss" said that it was okay. So then they started the paperwork while my brother and sister got the money for the down payment. This process took hours because he claimed that someone messed up the paperwork and they had to reprint it. My siblings and I were getting hungry and asked if we could come back to sign the paperwork after we ate. But no Robert insisted on getting the paperwork done. So my siblings went and got food while I stayed back and signed the paperwork. Then I went into the back office where I dealt with another sleazeball named Steve which I did not know was a jerk face at the time. Jerk face is nice compared to what I really want to call him. He just handed me papers and explained it all so quickly and did not let me look at anything especially my contract that said that the agreed price was $9,900 when we negotiated on $8,000. Later my siblings came back and my sister asked to see the contract and Robert said to come back later because it was not available at the time. We came back and he said oh I mailed it to you guys. It is almost a month and we still did not get it in the mail. My sister wanted to know how much the monthly payments were and he told her around $140 a month for 36 months so we trusted his word on that but we should not have. On top of all that, the middle compartment was ripped and he said he would order a part and get it installed for me and that never happened. Three weeks later a representative from the bank that was going to finance the rest of the car payments called me. They needed to verify information. They told me that the contract that was sent from the dealership had my car payments at $243 a month for 36 months and I calculated it and it would be around almost $9,000. Plus we already paid $4,000 cash for the down payment so the total would be around $13,000 for the car when we agreed on $8,000. My sister and I went there and Steve got us a copy of the contract immediately even though Robert told us before that he could not give us a copy of the contract. We found out that Robert was not authorized to give us the car for $8,000 but he did not inform us of that. So we went there and spoke with Steve. He said he would talk to the general manager and we should call him the next day. I tried calling the next day but he kept avoiding my calls so we went there again and he told us there was nothing he could do. Horrible customer service, made us wait a long time, lied blatantly to us, such horrible crooks and liars. They waved us off after they were finished with the sale. After the sale we meant nothing else. Lies , lies, and more lies. I will tell everyone to avoid this place and go somewhere and I mean anywhere but here. More

Thank You Thank you Mike and Liz and all. Everyone worked well with us to give us the best deal and experience. Highly recommended. We have had great relationsh Thank you Mike and Liz and all. Everyone worked well with us to give us the best deal and experience. Highly recommended. We have had great relationship with Triplex for years. More

Great Sales Rep!! I recommend everyone to go see Hilda Martinez. She is a wonderful sales representative, and will help you out as much as she can in any way possible. I recommend everyone to go see Hilda Martinez. She is a wonderful sales representative, and will help you out as much as she can in any way possible. More

"See Lucille Sena for a Car!!" My experience with Cherry Hill Mitsubishi was the best! The salesman that I dealt with Lucille Sena, she was informative, professional and very polite My experience with Cherry Hill Mitsubishi was the best! The salesman that I dealt with Lucille Sena, she was informative, professional and very polite Love my new car and would recommend this dealership and Lucille to my family and friends anytime....mariap More

Awesome Very patient and a pleasure to deal with. I have very bad credit and others dealerships made me feel like I was wasting their time. I did not feel tha Very patient and a pleasure to deal with. I have very bad credit and others dealerships made me feel like I was wasting their time. I did not feel that way with Mike. In fact, he took the time and actually was able to find me a car that I would be able to afford and Nick was able to get me approved for a loan. More

Professional and ethical Michael Myles is an earnest, caring salesperson. His dedication and honesty made buying my Lancer a pleasure. I was delighted to be treated in such a Michael Myles is an earnest, caring salesperson. His dedication and honesty made buying my Lancer a pleasure. I was delighted to be treated in such a gentlemanly manner. More

Very Patient Salesman . Needed to buy affordable, dependable car for son to go to college. Mr. Myles took the time to help me find a great car that we both liked and that I . Needed to buy affordable, dependable car for son to go to college. Mr. Myles took the time to help me find a great car that we both liked and that I could afford. I'm sure we worked his nerves but he was very pleasant. Which was extremely helpful. I will definitely go back to him and tell anyone I know who needs a car to go to him. He is a GREAT salesman! More

Excellent I went in with a friend not even thinking about getting a car and walked out with one. Michael was very helpful and made sure I got what I wanted. Eve I went in with a friend not even thinking about getting a car and walked out with one. Michael was very helpful and made sure I got what I wanted. Even though I wanted my Jeep Liberty but I got an even better one. More

they manage to make worst a defective vehicle I would not reccomend this dealership to anyone. They sold me a vehicle with hidden problems, and then really screwed the vehicle up doing a minor re I would not reccomend this dealership to anyone. They sold me a vehicle with hidden problems, and then really screwed the vehicle up doing a minor repair, and then would not correct the repair they performed. High pressure sales tactics, damaged customer relationship. I would never reccomend this dealership to anyone. They are all about the ripoff and the fast sale!!! Do not let them service your vehicle!!! They created three problems with my vehicle that did not exist before their service dept. screwed it up badly. The required repair will cost me a thousand dollars to repair, because they will not fix what they broke. More

If you love being lied to, shop here! I would give this place "0s" if I could. The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family I would give this place "0s" if I could. The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family we have going on. We weren't sure if we were going to buy used, or try leasing. We have a pretty comfortable income since we both work good jobs, but a few credit dings (my student loans screw-ups right out of college, his previous marriage & subsequent divorce, life. It happens). We knew what we could afford, and also that we couldn't expect to get the top tier financing deals, but we felt confident after all of our research that we could get something affordable and dependable for general family use. Went to look at a lease/test drive. After some minor hassles with them holding our debit card hostage while looking at a used vehicle, we were passed off to a sales guy named Steve, who talked to us about leasing, and brought out a 2014 Mitsubuishi Outlander Sport for us to test drive. We LOVED the car (but didn't let on too much) - and in fairness, it's a great car. We were very interested, and started financing application/discussion/negotiation. We came to a deal (it was a bit more than we really wanted to pay - but we loved the car, and knew our credit didn't qualify us for the lowest rates, so we felt the deal was fair, even if the payments were a *bit* higher than we wanted. They took our deposit and we waited to sign our final contract and financials. And waited. And waited. And waiiiiited. After about 2 1/2 hours of waiting (going on 6 hours total in the dealership) - we were told that they were "so busy" that day that we would have to come back early the next week (it was Saturday) to finish our financials and sign our contract. We weren't thrilled about this. They told us it was fine, that the deal was set, and we just needed to sign - and then gave us one set of keys and sent us out with the car, saying we would get our second set after we signed. We set our signing for Tuesday night after work that week, and in between that time the man called at least 3 times to make sure the deal was good, and that we weren't going to face higher payments, basically making sure everything was OK. It should be said, my man is a mortgage loan officer not unfamiliar with standard banking and finance practices. Each time we called, we were told "everything is great! Just come sign your contract!" So we show up Tuesday night...and wait. And wait. And WAIT. For over an hour, after 9PM, and as they're closing, the finance guy/sales guy/overall sleezey dude (Chris Kenney) runs up to us and goes "Oh guys, I'm so sorry - my manager JUST gave me this - and on the paper it basically says that the payments are ACTUALLY going to be $100 more a month than the deal they offered, based on our credit tier. So, recap: They offer a deal, take our money, give us a car, have us sign ZERO paperwork, and then, when we are supposed to finalize the deal, tell us "JK! More Money!" We were pissed, obviously. It's one thing to not qualify or get the deal you want based on credit, which we totally get - but THEY KNEW WHAT CREDIT TIER WE WERE IN THE MINUTE THEY RAN OUR CREDIT ON SATURDAY. If we truly did not qualify for the deal that was offered, it should have NEVER been offered to us - not only that, they should have never TAKEN MONEY FROM US or GIVEN US A VEHICLE based on a deal that was never going to exist. THIS IS THEIR BUSINESS. THEY KNOW WHAT THEY CAN AND CANNOT OFFER. They told us that they would "work on it" and get back to us the next day. We were so furious by then (in addition to not hearing from them the next day) that we decided to just take the car back that evening and get our money back. We got to return the car, and get put through 2 other salespeople, trying to offer us a "new" deal that's now $50 a month over the original deal. We say no. We want the original deal offered, or nothing. They say they can't do it - but STILL keep trying to talk us into the offer. We tell them over and over we want our deposit back and want to leave. Finally, Chris Kenney, whatever it is that he does there, I have no idea of his title, tells us he can cut us a check for our deposit to pick up tomorrow. He PROMISES it by 1:30PM the next day. We make him put this in writing and sign it. He says we can keep the car until then - but LIKE xxxx we're doing that! So yesterday, we go to pick up the check - not surprisingly, they can't cut the check because "the guy who needs to sign it isn't here today". So they offer to refund via the debit card (which I don't trust AT ALL). We finally agree to have them reverse it on the card. That was yesterday. Still haven't seen it credited back to my account. I just want this to be over, and I have a feeling it's not over yet. Thank god we have great connections at the dept. of banking Here it comes! My very first 1-star review! Along with the standard, pissed off Yelper cliche comment, "Would give 0 stars if I could". The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family we have going on. We weren't sure if we were going to buy used, or try leasing. We have a pretty comfortable income since we both work good jobs, but a few credit dings (my student loans screw-ups right out of college, his previous marriage & subsequent divorce, life. It happens). We knew what we could afford, and also that we couldn't expect to get the top tier financing deals, but we felt confident after all of our research that we could get something affordable and dependable for general family use. Went to look at a lease/test drive. After some minor hassles with them holding our debit card hostage while looking at a used vehicle, we were passed off to a sales guy named Steve, who talked to us about leasing, and brought out a 2014 Mitsubuishi Outlander Sport for us to test drive. We LOVED the car (but didn't let on too much) - and in fairness, it's a great car. We were very interested, and started financing application/discussion/negotiation. We came to a deal (it was a bit more than we really wanted to pay - but we loved the car, and knew our credit didn't qualify us for the lowest rates, so we felt the deal was fair, even if the payments were a *bit* higher than we wanted. They took our deposit and we waited to sign our final contract and financials. And waited. And waited. And waiiiiited. After about 2 1/2 hours of waiting (going on 6 hours total in the dealership) - we were told that they were "so busy" that day that we would have to come back early the next week (it was Saturday) to finish our financials and sign our contract. We weren't thrilled about this. They told us it was fine, that the deal was set, and we just needed to sign - and then gave us one set of keys and sent us out with the car, saying we would get our second set after we signed. We set our signing for Tuesday night after work that week, and in between that time the man called at least 3 times to make sure the deal was good, and that we weren't going to face higher payments, basically making sure everything was OK. It should be said, my man is a mortgage loan officer not unfamiliar with standard banking and finance practices. Each time we called, we were told "everything is great! Just come sign your contract!" So we show up Tuesday night...and wait. And wait. And WAIT. For over an hour, after 9PM, and as they're closing, the finance guy/sales guy/overall sleezey dude (Chris Kenney) runs up to us and goes "Oh guys, I'm so sorry - my manager JUST gave me this) - and on it is a paper basically saying that the payments are ACTUALLY going to be $100 more a month than the deal they offered, based on our credit tier. So, recap: They offer a deal, take our money, give us a car, have us sign ZERO paperwork, and then, when we are supposed to finalize the deal, tell us "JK! More Money!" We were pissed, obviously. It's one thing to not qualify or get the deal you want based on credit, which we totally get - but THEY KNEW WHAT CREDIT TIER WE WERE IN THE MINUTE THEY RAN OUR CREDIT ON SATURDAY. If we truly did not qualify for the deal that was offered, it should have NEVER been offered to us - not only that, they should have never TAKEN MONEY FROM US or GIVEN US A VEHICLE based on a deal that was never going to exist. They told us that they would "work on it" and get back to us the next day. We were so furious by then (in addition to not hearing from them the next day) that we decided to just take the car back that evening and get our money back. We got to return the car, and get put through 2 other salespeople, trying to offer us a "new" deal that's now $50 a month over the original deal. We say no. We want the original deal offered, or nothing. They say they can't do it - but STILL keep trying to talk us into the offer. We tell them over and over we want our deposit back ans want to leave. Finally, Chris Kenney, whatever it is that he does there, I have no idea of his title, tells us he can cut us a check for our deposit to pick up tomorrow. We make him put this in writing and sign it. He says we can keep the car until then - but LIKE xxxx we're doing that! So yesterday, we go to pick up the check - not surprisingly, they can't cut the check because "the guy who needs to sign it isn't here today". So they offer to refund via the debit card (which I don't trust AT ALL). We finally agree to have them reverse it on the card. That was yesterday. Still haven't seen it on my bank statement. I just want this to be over, and I have a feeling it's not over yet. Thank god we have great connections & a good lawyer, because I'm pretty sure we'll need it. STAY FAR, FAR AWAY FROM THIS PLACE. More