Cherry Hill Nissan

If I could give the service department here zero stars, I would. I leased a 2019 Pathfinder here in 2019 and then bought the car when the lease was over. I had the car in for service last May (assuming I was would. I leased a 2019 Pathfinder here in 2019 and then bought the car when the lease was over. I had the car in for service last May (assuming I was getting an oil change) however, they did everything but….I just recently took the car for another oil change 7 weeks ago. The car is only 4 years old and has a total of 35k miles on it. It started smoking out of the tail pipe a few weeks back when starting the car, so I decided to take it to Cherry Hill Nissan service. They told me I need a new engine at 17k! No mention of the fact that my car has a 5year/60k power train warranty on it. I spoke to a friend who is a manager at another area dealership and he alerted me to the fact. When I called back, they said it was neglect on my part and it wasn’t covered! I tried to explain that I thought I was getting an oil change last May and he wouldn’t even acknowledge or escalate me to the service manager. All of that being said, even if I had gone a few thousand miles over, an engine should NOT be shot after only 35k miles on a four year old car!! The disappointing thing in all of this is the complete unprofessional manner within the service department with no calls back from the manager and that on the original call they were trying to even hide the fact that the engine had this warranty, but it wasn’t covered by X, Y, Z. They just wanted to see if they could get the 17k out of me. Things like this is what gives the car business a bad name!! More

Sitting here now. Made the appointment 4 weeks ago to get an oil change and tire rotation. Told them I needed to wait. My appointment time was 715. It is now 845 and t Made the appointment 4 weeks ago to get an oil change and tire rotation. Told them I needed to wait. My appointment time was 715. It is now 845 and the car has not been taken back. I asked about it after an hour. Don't waste your time or money More

This dealer should be called Shady Hill, because that’s what they are from the start. When you clearly ask if you are speaking to a salesperson and they straight up lie to you, that’s a red flag!! Once I g what they are from the start. When you clearly ask if you are speaking to a salesperson and they straight up lie to you, that’s a red flag!! Once I got this bad vibe, I went to the next dealer, and they were a pleasure. Avoid, the reviews on yelp are accurate!! More

Dropped car off to Jeff the night before for oil change, USB port not working, noises in steering and suspension and check engine lite is on . I get a call at 2 pm asking a follow up question about USB port USB port not working, noises in steering and suspension and check engine lite is on . I get a call at 2 pm asking a follow up question about USB port. Then don't hear back. I call at 4:45 and they say it's done. Really???? No call no thing explaining what was done. I ask to speak to Jeff and he says the following. "Oil change done. Check engine lite on for a code that is old. If it comes back on then we will replace a part. USB port, hmm looks like another Nissan replaced the radio so we are not going to fix another dealerships repair. In regards to the noise it needs a strut but there is other damage under the car so we are not covering it". Then precedes to charge me $100 cause it's "not under warranty". I asked to speak to the service manager Bob and he didn't return my call. Even to Jeff's own admission the Altima sits very low to the ground. So yes the plastic is broke from hitting driveways. I am not worried about that. But the strut should not be bad. And oh yeah in my paper work it claims the noise to "be from jumping car". Haha. I'm a 50 year old guy. Come on. Really???? Oh yeah and the mileage in is the same as the mileage out so not doesn't even look like they test drove the car. BEWARE BEWARE BEWARE. Find another dealer to service your car And 12 hours later the check engine lite came back on More

Nicest group of people in service I have ever met. Matt is tops!!! They were professional and I was out of there quickly. Kudos to this dealership! is tops!!! They were professional and I was out of there quickly. Kudos to this dealership! More

Good service no courtesy wash Service was very good thought I’d get a service wash but didn’t only complaint. They offer coffee in the waiting area which is a plus Service was very good thought I’d get a service wash but didn’t only complaint. They offer coffee in the waiting area which is a plus More

Awesome people This place has top notch people in the service department!! Always have a very satisfied feeling when completed. I would recommend everyone to this de This place has top notch people in the service department!! Always have a very satisfied feeling when completed. I would recommend everyone to this dealership. More

Experience was very good Mark was very courteous and helpful. Knowledgeable and very pleasant to work with went through everything step by step Rogue was ready when promised a Mark was very courteous and helpful. Knowledgeable and very pleasant to work with went through everything step by step Rogue was ready when promised and showed me around service department More

Thanks. Carmen was great thanks. We like both cars and my company is coming back for another. They are looking for a van sometime soon. Thanks again. Carmen was great thanks. We like both cars and my company is coming back for another. They are looking for a van sometime soon. Thanks again. More