I have no problem with any employees in sales or service.
They can do anything management allows them to do. My problem is with management at the Frederick location. After purchasing our Rockwood 2893BS, we
They can do anything management allows them to do. My problem is with management at the Frederick location. After purchasing our Rockwood 2893BS, we took delivery in December 2021. A short time later we returned it to the Frederick location for warranty repairs. It was there about 2 months during the winter while they waited parts. We picked it up about mid February. After getting it home, on some good weather days, we started loading our stuff from the old trailer we had traded in. At this time we discovered a shower faucet handle and other small parts in the shower floor. Next, in the forward storage compartment we discovered a shattered water filter bowl. It became obvious that parts of the plumbing system had frozen and caused damage. We also found the outside faucet damaged, and the hot water heater still full of water. We did not ever hook the trailer to a water supply and assumed it was simply had not been properly winterized. Upon calling the dealer, the manager "Denna" denied that Chesaco would have applied water to the trailer and would take no responsibility for any repairs.
Fine... I believe you...you didn't do it... neither did I...now go to bat for your $70,000 customer and help get the issue resolved!
Be aware. If you purchase at Chesaco RV, service after the sale may not be what you can reasonably expect. From the time this problem was presented, they have been unresponsive. Even the manufacturers warranty rep I worked with (Forest River) had the same issue and authorized a mobile RV repair service to make repairs at our home where the rv is parked.
Be careful, and be sure to look at other options before making the decision to purchase at Chesaco.