Chesaco RV - Joppa

Going to try and make this short. My fiancé and I decide to start searching for a camper Tuesday, 1st place Chesaco. Both currently have separate mortgage loans on our houses so we wanted to begin with fina to start searching for a camper Tuesday, 1st place Chesaco. Both currently have separate mortgage loans on our houses so we wanted to begin with financing, weren’t sure if we would qualify for a second large purchase. From the website, we found the camper. Went in and looked at it, did the finance application. Lance left and said that he was running our credit. A few minutes later he came back and said, good news your approved! We were surprised that it was so easy as we thought we would have to save a few more months and buy it with cash. He had us fill out more documents, pick out stabilizing equipment and breaks. Because we now knew we were approved we became anxious and went back out to compare the chosen one to another... had the difficult talks, etc. We paid our down payment and was ready to take our purchase just like any other dealership. 1st red flag... he then said we could pick it up a week from that day, very strange but okay. We both have 3 different credit monitoring services on our phone. The next day or phones were going crazy with inquiries. We thought it was strange so we called Lance just to follow up. Left a message because he was “busy”, waited hours with no call back, he was off Thursday so we wanted to catch him before he left for the day so we called right before they closed and got him. He said everything was fine and that he was waiting for corporate to do their part to finalize everything. I asked about the week wait and was able to move the pick up to Monday. He mentioned nothing about having to try another bank. Same thing happened Thursday and Friday. Literally, six hits on our credit (each). Typically, a dealer deal with one bank. That one bank pull a report from one bureau. We called Friday to ask him to stop, we couldn’t understand what was going on. So he then decided to be truthful and literally said that they have 15 banks that they try through (the craziest thing ever) and that they were going down the list. He asked if either of us knew anyone who worked, worshipped or lived near a bank an hour away because the bank that they are trying through requires it. So weird, he was running inquires through banks that we clearly did not qualify to use. So basically, on day one he went away for minutes and came back excited as if he actually got an approval. So dishonest!!! Who would want their credit ran 15 times!?!? It wasn’t that important, we would have just waited four more months and purchased using cash. We then said okay, since we’re not approved you’re issuing a refund now? He said no, we have to wait for corporate and hopefully we can issue it one day not week. This was all so crazy, I asked for a manager because he was able to instantly change me but could not instantly refund me. Obviously, the manage was “not in”. Seeing as though Lance avoided us for days while trying to be deceitful. I am going to avoid calling the manager and being avoided, here’s the review instead. We will be going to one of the surrounding RV dealers next time. Update: I have disputed the transaction after waiting almost a week for a refund. I called the office and left a message for Bert numerous times before today, no call back. I asked for the number to corporate and was advised that there is no corporate office. This company is a scam. More

They lie, cheat and steal. I bought a new RV and I was promised that they would order another set of missing keys that were misplaced by Kyle in their PDI Dept. We also noticed the sink covers were missi promised that they would order another set of missing keys that were misplaced by Kyle in their PDI Dept. We also noticed the sink covers were missing. They couldn't find them and promised to order them. Lastly, after we drove to our destination we had a light symbol that displayed gas cap. When we contacted them for the first 30 day inspection, they did not have an opening until a month later. They charged us $167 for diagnostics and repairs of warrantied items. This is a brand new RV. You should stay away from them and don't trust Tony CSM. More

Beyond pleased with the customer service we received. We picked up our travel trailer today and the sales team and service department went above and beyond. Our demo was informative and the tech was more th picked up our travel trailer today and the sales team and service department went above and beyond. Our demo was informative and the tech was more than patient. When a problem was encountered with the hitch install and it was discovered we needed a drop hitch the included and installed with no charge. The man in charge of the parts counter gave us great advice without ever once trying to sell us anything. Despite all the bad reviews I HIGHLY recommend this dealership. Too many people take the time to post the negative and not the positive. When it is time to upgrade we will definitely be back! More

Worst experience attempting to buy our travel trailer from Peter. Peter sucks at communicating and then accuses you of “making demands” when all you’re doing is trying to negotiate. We went to their deal from Peter. Peter sucks at communicating and then accuses you of “making demands” when all you’re doing is trying to negotiate. We went to their dealership in Frederick and bought our camper the same day from their professional and friendly salesmen. More

WORST SERVICE EVER!!!!!! Took 3 visits to fix a PDI issue. Picked up today and jerks peed in our toilet! Wish I could post picture! issue. Picked up today and jerks peed in our toilet! Wish I could post picture! More

Purchased a 2020 Dutchmen voltage didn’t even pay my second payment the fridge stopped working. Tried calling service 3 days went by no call back. Contacted salesman told him what was wrong a day went b second payment the fridge stopped working. Tried calling service 3 days went by no call back. Contacted salesman told him what was wrong a day went by did not here nothing. They were happy with just getting my money and not worrying about taking care of anything wrong Stay away from these people go somewhere else More

Misdirection Be very careful before you place a deposit on a new motorhome. Originally the Jayco 36H was tentatively arriving late July 2020. I am now being told b Be very careful before you place a deposit on a new motorhome. Originally the Jayco 36H was tentatively arriving late July 2020. I am now being told by Mid October. Once the order is placed even if it is not started 2 months later, non refundable is non refundable. I guess I made my bed so to speak, should have been more cautious before placing the deposit. Please be sure before placing the deposit. All I can do is wait or loose the deposit. More

Very Good Experience We bought a brand new highwall popup camper here. The salesman, Shawn Monroe, was very helpful and went above and beyond to get us on the road with ou We bought a brand new highwall popup camper here. The salesman, Shawn Monroe, was very helpful and went above and beyond to get us on the road with our camper. More

Best advise! Go elsewhere The customer relations is absolutely horrible. Don’t tell them any problems or concerns you will be responded with I don’t give a hoot attitude. Paid The customer relations is absolutely horrible. Don’t tell them any problems or concerns you will be responded with I don’t give a hoot attitude. Paid for a prep service of 1200.00. They did nothing but said they did. It would be to Long to describe here. Best advice I can give is go across the street to Leo’s (from Gambrills location). The manager Jordan has the rudest attitude and our sales person Sam only knows how to turn on lights. They don’t know anything about RV’s. More

Extra effort to get us on the road Recently while on an RV trip we made a purchase of a breaking system and scheduled the installation at the Chesaco Joppa Md location. All service was Recently while on an RV trip we made a purchase of a breaking system and scheduled the installation at the Chesaco Joppa Md location. All service was performed timely and satisfactory. What followed afterwards impressed me as it relates to customer service. We were ready to leave when we experienced a totally separate problem with our towing light hook-ups. This was not related to the service we had performed. Since we were in the middle of an RV trip it was imperative that we have fully functional towing capabilities. Ed with the service department went above and beyond the call of duty to assist us in repeatedly trouble- shooting the problem and creatively resolving the issue so that we could get back on the road. I am grateful for the efforts made by Chesaco and Ed specifically! More