Chevrolet Center, Inc

After having two prior service appointments for an airbag recall where they did not have the part needed to make the repair, I took my truck to Chevrolet Center Winter Haven for a passenger side airbag recal recall where they did not have the part needed to make the repair, I took my truck to Chevrolet Center Winter Haven for a passenger side airbag recall. I got the truck back about an hour later and immediately noticed that the dashboard was cracked in two places at the front corners of the airbag! At the bottom of the service invoice it said “- dash cracked -“. After going back inside and bringing this to the attention of the service advisor who did the initial service write-up, he pointed to another guy saying “oh you have to take that up with the boss”. The “boss” told me that the dash was cracked when the truck came in. I told him that was not true, but he insisted that it was because it was noted on the paperwork when the truck came in. I asked to see that paperwork and he showed me a printed out document that had “dash cracked“ hand-written in blue ink on it! I pointed out that clearly this was hand-written after the truck was written up for service. He then changed his story and said that it is common for the dashboards to crack when they take the airbag out because they are old. Well, I work on “old” vehicles all the time, and a 2013 model is not "old". This is unacceptable and the result of unqualified technicians who are rushed to get jobs done quickly by dealership management. We called them out on social media and also engaged Chevrolet Corp. On social media, Chevrolet Center answered by posting a bulleting from Chevrolet, and claimed that the bulletin stated that "the dash may crack". What they did not point out is that the bulletin also said that the dash area around the airbag needs to be inspected with the customer prior to making any repairs, which was never done. I asked them to post or show the initial service write-up where they hand-wrote "dash cracked", but received no further response. Stay away from this dealership. Not only are the technicians butchers, but the management is full of liars. More

Treated me like family. Had a great car buying experience from the Winter Haven Chevy Center. Their service department is also excellent. Fast service and always able to get me right in for an appointment. from the Winter Haven Chevy Center. Their service department is also excellent. Fast service and always able to get me right in for an appointment. More

I made an appointment with Ed (internet sales manager) to lease a Malibu about a week in advance. When I arrived for the appointment Ed did not seem to even know what the national Chevy promos were for Mali lease a Malibu about a week in advance. When I arrived for the appointment Ed did not seem to even know what the national Chevy promos were for Malibu leases. He tried to pull them up online and could not seem to find them. I told him the information I knew from commercials and my online research, it should be $199/month with $2000 down. He told me that it was wrong. He left me sitting in his office for about 30 min. When he came back to told me he had to get a lesson on leases because he had not done one in about three years. (Why had he not found out before I arrived when he knew for a week we had an appointment?!) After he talked to the finance department he came back and said the payments would be $259/month with $4115 down. Not quite the promotion that I was interested in. The manager, Larry, came over to "make things right" and came up with a $241/month still with $4115 down. I told him I was not interested in that, I wanted the deal that was promoted and that I would go to a different dealership. Larry said there was no way a dealership would be able to make that deal that was promoted ($199/month, $2000 down), which would be false advertising on Chevy's part. I left and went to Witham Chevy in Avon Park. It was a little bit of a drive, but well worth it. The manager and sales person there stayed late to complete the lease and did it for the promoted $199/month and $2000 down. I would not recommend Chevy Center to anyone, but would advise people to make the drive to Avon Park and use Witham, they were great. More