Chevrolet Buick GMC of Fairbanks - Service Center

Amazing quick friendly My trip to this dealership was amazing! Micheal was quick and responsive a wnsered all my questions in a friendly matter. I enjoyed my experience here My trip to this dealership was amazing! Micheal was quick and responsive a wnsered all my questions in a friendly matter. I enjoyed my experience here and hopefully I’ll walk pit with a new truck! More

A great dealership, Shana is my go to service advisor. She has helped me with getting my extended warranty all set up for auto payments and answered all my questions I h Shana is my go to service advisor. She has helped me with getting my extended warranty all set up for auto payments and answered all my questions I had about the warranty. She gets me set up with my appointments i need for my truck. The dealership is very clean and has a great waiting and snack area. Cameron checked me in for my oil change and tire rotation on a Saturday and I was in and out in no time. I liked that the Service dept is open on Saturday's as it works for me getting my oil changes. Keep up the great work. Diane More

Outstanding I have nothing but good words to say about the service and Chevy in general. I always feel extra special when I walk in, it's good to be acknowledged I have nothing but good words to say about the service and Chevy in general. I always feel extra special when I walk in, it's good to be acknowledged by my name, that in itself makes me go back, and will continue to go back. Thank you! More

Service Great attention and fast service from Mark. Arrived and left within 90 minutes and had no appointment. Was kept updated as the work was being performe Great attention and fast service from Mark. Arrived and left within 90 minutes and had no appointment. Was kept updated as the work was being performed on my truck. More

Treats You Like Family When our vehicle had an emission service light come on Christmas Eve, only the sales department was open. They took in our vehicle and gave us a loner When our vehicle had an emission service light come on Christmas Eve, only the sales department was open. They took in our vehicle and gave us a loner vehicle immediately, they made sure we were comfortable and well taken care of. As soon as the service department opened, they got our vehicle in and got it fixed. More

Great service! I received great service from the staff, they got my truck in quick and completed the service quickly. I was very pleased with the experience. I received great service from the staff, they got my truck in quick and completed the service quickly. I was very pleased with the experience. More

Great dealership team Hard to find quality dealership today. I’ve bought a lot vehicles over the years both personally and professionally. Been doing business almost ten Hard to find quality dealership today. I’ve bought a lot vehicles over the years both personally and professionally. Been doing business almost ten years with this organization. I’ve dealt with others during this time but my personal dealings always come back to this one. More

Fast and professional service was preformed very fast and everyone was very accommodating. Ariel is consistently on point and is flexible with my work schedule. also love t service was preformed very fast and everyone was very accommodating. Ariel is consistently on point and is flexible with my work schedule. also love the texting! More

Over 2 grand and my car runs worst than when took it In. Worst experience I've ever had at a shop, I took my 09' Chevy Cobalt into the service department in Fairbanks because it was giving me a "Service Worst experience I've ever had at a shop, I took my 09' Chevy Cobalt into the service department in Fairbanks because it was giving me a "Service Traction Control, Traction Control Off" light on my dash and was running very rough. The very first thing the employee helping me, (I wont use names out of respect), told me was, "We're going to go ahead and charge you double the cost of diagnosis to ensure we dont play the part swap game". This was very curious because the first thing they changed was the Camshaft Position Sensor than proceeded to tell me it ran perfectly... Well as I was pulling onto the highway the light came back on and it began running rough again. I immediately turned around and gave my keys back to the shop and they assured me they would take care if it. Next, they changed my MAP Sensor, now this was curious because they told me again that it was running perfect. This time they tricked me, it ran perfect all they way until I got home, 10 miles away. I needed to go to work so I brought it in the next day. They took my keys back and said they would see what they could find. They told me that the next step was to replace the fuel filter, didnt work. NEXT, the service employee tells me that it will cost me 510 dollars to replace the fuel pump and that was my next step, I told him I dont have the money and he told me to "Try filling up the tank and adding a bottle of Heet and see if that clears it up". I expected much more from the dealership and to top it all off, I paid them to replace all 4 tires and not even one week later one of the tires deflated. Will cost me to put it back into the shop and get looked at. Does money grow on trees these days or something? If it does please show me where that tree is ;). More

Oil change and swap tires out for winter tires I arrived at the opening time for the service department. I was checked in by the quick service personnel for an oil change and tire swap out. Becau I arrived at the opening time for the service department. I was checked in by the quick service personnel for an oil change and tire swap out. Because there was a lot of vehicles being checked in it looked like I may not get my second vehicle in. When my first vehicle was close to being done I was told by service personnel that the rush had tapered off and I could get my second vehicle in. I called my to bring in the second vehicle. My first vehicle was ready when my second vehicle was being checked in. Iwas able to get both vehicles done the same day and in a very reasonable time. This dealership and service department is the best I have ever encountered. More