Chevrolet GMC of Millersburg

Chevrolet GMC of Millersburg responded

KMOHLER, congratulations on your new vehicle! We are thrilled that Dale made another visit memorable for you. We sincerely appreciate your patronage! Thank you!

Chevrolet GMC of Millersburg responded

KRTURNER77, thank you so much for taking time out of your day to leave us a review! We are thrilled that your experience was seamless from beginning to end! We appreciate your business and we look forward to serving you again. Take Care!

Chevrolet GMC of Millersburg responded

apologia2003, thank you for your incredibly sweet review! We strive to ensure that your visit is not only quick and friendly, but informative and safe. Your 100% satisfaction will always be our #1 concern. We are grateful for your recommendation and we thank you for your business! Take care!

Chevrolet GMC of Millersburg responded

Mark1234, Thank you for taking a moment to provide us with feedback regarding your experience. We are deeply apologetic for the wait and we share in your frustration with the delay of your new truck. Shipping delays have been an issue for General Motors long before the strike and COVID-19. We have actively expressed our frustrations to our GM Rep., whom we have had to call on numerous occasions to get an update on a new vehicle only to learn that the vehicle has been bayed for a post-production inspection. These inspections are completely random, and unfortunately are out of our control. We completely sympathize with you and agree that GM should offer some type of incentive to customers for vehicles that are ordered sold and experience delivery delays. As a dealer, we will continue to push for change, but you are also free to voice your concerns directly to GM. Visit: https://www.gm.com/contact-us.html – this is the GM Customer Assistance Center. You can choose whether to communicate by phone, mail or email. If there is anything that we can do to help you please do not hesitate to reach out to us! Thank you for your business!

Chevrolet GMC of Millersburg responded

GMULLET, thank you for the excellent rating! You are always in good hands when you visit the store! Thank you for your business!

Chevrolet GMC of Millersburg responded

Mr. Guilliams, thank you very much for your Dealer Rater review. We regret that General Motors promised you one of our rentals without first verifying what we had available. They put us in a pinch. We tried to pull some strings so as not to inconvenience you, but it still ended up being several days out. Sorry! We are pleased to hear that your truck is running well and everyone at the store treated you with respect. Thank you for your patronage and we will see you next time!

Chevrolet GMC of Millersburg responded

Dan, congratulations on your vehicle purchase! We are pleased to know that all of your questions were answered and you received personal assistance from the owner! Let us know if you have any questions or concerns and thank you for your patronage!

Chevrolet GMC of Millersburg responded

zscout2k, thank you for taking the time to leave a review about your experience with us. We are so sorry to learn about the disconnected wire! We certainly strive to do better than that. Thanks to feedback like yours, we are able to identify areas that need improvement. This will be addressed. Thank you for your patience and your patronage!

Chevrolet GMC of Millersburg responded

fbindas, thank you for the wonderful feedback regarding your recent visit with us! We are proud to serve our guests no matter where they came from or where they purchased their vehicle. Your safety and satisfaction is our #1 priority, and we are happy to know that our service department had you back on the road in no time! Feel free to stop in and say hi the next time you are in the area! Thank you for your business.

Betham0514 responded

When I had the recall done I called in and made an appointment I took it in for the appointment time and dropped it off and an hour later I got a call saying they didnt have the part needed to fix the recall. I had to take it back a week later. I gave a 4 star because of having to take it in twice. I was very satisfied with the work done and the people it just would have been nice to know that they didnt have the part to fix the recall and I could have just waited to take my car in when the part was in.

Chevrolet GMC of Millersburg responded

Betham0514, First and foremost, we want to thank you for providing detailed information about your experience. We are so sorry for the inconvenience! In an effort to understand what happened, I met with my service and parts managers to learn more about what transpired. As it turns out, it has been quite some time since we last ordered that part for stock and General Motors now requires us to order them on a case-by-case basis. Unfortunately, this affects our customers directly by requiring a second appointment to install the part once it arrives. Even though this inconvenience was not the direct result of the dealership, we don't like the inconvenience that it causes our guests, so we are giving you -----> $10.00 OFF your next service visit <---------. Just print this out and hand it to the service writer the next time you come in. Thank you for allowing us to help you and, as always, we are deeply grateful for your patronage!