Chevrolet Of Troy

Smooth. Everything went well. Got what I wanted and a reasonable price. I signed the paperwork, got handed the keys with no information about the truck, and Everything went well. Got what I wanted and a reasonable price. I signed the paperwork, got handed the keys with no information about the truck, and drove it home. Easy as that. More

New Lease Experience The same great experience every time I get a new lease or visit the Service Area. Outstanding Customer Service! Very pleased with the way I am treated The same great experience every time I get a new lease or visit the Service Area. Outstanding Customer Service! Very pleased with the way I am treated and would not think of any other dealership when purchasing or leasing a Chevy! More

Great!! I have always received great customer service at Joe's Dealership. Have purchased several cars from Joe. The people who answer the phone are so nice I have always received great customer service at Joe's Dealership. Have purchased several cars from Joe. The people who answer the phone are so nice and the service dept. people are great. They explain everything to you and I appreciate that. My husband and I have both both many cars from Joe. The sales people are so helpful especially Kevin Bauer. We always buy from him. He is very helpful with any questions we have. He is always willing to help. Susan Marks More

great as usual great as usual and Tommy Lee was very professional in helping me and going over everything with my new truck showing me all the options and making s great as usual and Tommy Lee was very professional in helping me and going over everything with my new truck showing me all the options and making sure I understood Pleasure to work with Thanks!!!! More

Dealership very easy to work with and dependable. We have dealt with Joe Johnson dealership for many years and are always satisfied with the service given. Have purchased many of our vehicles there a We have dealt with Joe Johnson dealership for many years and are always satisfied with the service given. Have purchased many of our vehicles there and the products are dependable. More

Excellent experience Everyone was friendly and professional while I was there. All of my questions were answered correctly and honesty. Good selection of used cars for a g Everyone was friendly and professional while I was there. All of my questions were answered correctly and honesty. Good selection of used cars for a good price. More

Friendly and knowledgeable staff, great experience. Joe Johnson's service staff has always treated me fairly and they go beyond what is required to make the service visits easy. They care about their c Joe Johnson's service staff has always treated me fairly and they go beyond what is required to make the service visits easy. They care about their customers. More

As far as sales, no problems. But as far as using their repair shop service, well, not good at all. If you plan to stay at their repair shop for hours while they work on your car, then you're fine. But repair shop service, well, not good at all. If you plan to stay at their repair shop for hours while they work on your car, then you're fine. But if you have to take your car during regular work hours and need to go back to work during that time, then you're in big trouble. Although they have provided me with a good service in the past, this time they dropped the ball and bad. I needed my G6 serviced but I needed to go back and work from home, I couldn't stay there for hours doing nothing while they serviced my car, of course. Sometimes they had someone drive me back home, and sometimes they loan me one of their cars so I wouldn't be left without a ride. Last time they didn't have any of their 'loaners' (because they were having their transmissions replaced... sure) and their repair shop people did not make any effort in figuring out how to at least find someone to drive me back home so I could use that time to work. One of their repair shop service guys said to me "We can rent you a car, but you'd have to pay for it". This is a ridiculous offer after knowing that they have provided me with one of their cars (loaners) or had someone offer me a ride back home in the past. They have 300+ cars (or who knows if even more. Heck, even 200 cars is still A LOT of cars to choose from) parked in the front, why don't they even think about getting the cheapest, most beat up car they have in that lot, put the key in it and loan it to the client like they have done before? Not to mention that one time they had me drive my own car back home and then they took it back to the repair shop facility again. Bottom line is, if you need a special treatment, their repair shop service people have no clue on how to think outside the box to fulfill your need. Good luck if you ever need to use their repair shop services. More

Not until I had signed the papers for the car did they reveal added aspects of the sale to me. Important information that may have changed my mind about buying the car? It took several calls to the sales reveal added aspects of the sale to me. Important information that may have changed my mind about buying the car? It took several calls to the sales manager who first refused to budge. Only after asking to speak to the owner of the dealership did I finally get satisfaction from sales manager. To this date I've only had the car in for a minor problem. So I can't comment on how their service is for a larger problem? More