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Chevrolet of Bend

Bend, OR

4.4
378 Reviews

345 NE 3rd Street

Bend, OR

97701

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Showing 378 reviews

September 02, 2023

Purchased a Jeep with the Lithia 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty. More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chip
Sep 05, 2023 -

Chevrolet of Bend responded

Mark, your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Charles Splees- Service Manager

Sep 06, 2023 -

Mark responded

Charles, just called Chevrolet of Bend and I'm told you are no longer the service manager and have not been service manager for over 6 weeks. Why would you respond to my review and want to discuss if this is the case?

July 02, 2023

I felt like the salesman I talked to was very knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need. More

by lundenbridge6
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Hetzler
Jul 05, 2023 -

Chevrolet of Bend responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Philip Valbert- General Manager

April 16, 2023

Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More

by brianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Lussier
Apr 18, 2023 -

Chevrolet of Bend responded

Brianna, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Charles Splees- Service Manager

April 15, 2023

Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More

by brihaigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Splees, Terry Lussier, Khrys Barnes
Apr 17, 2023 -

Chevrolet of Bend responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Charles Splees- Service Manager

April 04, 2023

Met Brian Bower today. I enjoyed having a good honest interview with him. I gave him my informatrion to find a good price on a 2018 Chevrolet Traverse or newer, with low mi More

by Dean
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Bower
Apr 06, 2023 -

Chevrolet of Bend responded

Dean, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Christopher Wilson- General Sales Manager

January 19, 2023

My service writer, assistant, service manager, Terrie Lussier is far and away the best service oriented person I have had at any dealership for my mini vehicle‘s in my 76 years. Terrie is very thorough, More

by rvlach64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Lussier
Jan 20, 2023 -

Chevrolet of Bend responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Charles Splees- Service Manager

November 02, 2022

This is the 2nd time( 1 on each vehicle) I went to this dealership and both times the service advisor Ben, was arrogant and had an attitude. The second visit was on a Trax, that we wanted an oil change and More

by flany5791
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Thornton
Nov 04, 2022 -

Chevrolet of Bend responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Charles Splees- Service Manager

September 07, 2022

Chevrolet of Bend was great to deal with and showed me all the options for the trucks I was looking for. I'd highly recommend their team if you're looking to purchase a new or used vehicle. More

by Coffeychandler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Markins
Sep 09, 2022 -

Chevrolet of Bend responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager

August 26, 2022

The sales team is very unprofessional. I test drove a truck and told them I wanted to buy it and my wife even offered to give them a deposit to hold it for us while we went to grab a quick More

by Lithiajoke
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales staff
Aug 29, 2022 -

Chevrolet of Bend responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager

August 15, 2022

Very poor customer service and disappointing business practices. I went in on 8/9/22 to see if Bend Chevrolet wanted to buy my almost new 2022 GMC sierra pickup. I have a fleet of vehicles and we just en More

by justinclark24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Wilson
Aug 17, 2022 -

Chevrolet of Bend responded

Justin, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager

Aug 17, 2022 -

justinclark24 responded

Chris, I have called you several times and left multiple voice mails as well as voice mails for Josh the other sales manager. Since you do not want to respond to phone calls how would you like me to contact you? Thanks, Justin

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