Chevrolet of Fayetteville

Extremely disappointing experience with both sales and service. I recently contacted Fayetteville Chevrolet about a warranty issue with my brand-new 2026 Chevy Tahoe. One of my key fobs has an internal service. I recently contacted Fayetteville Chevrolet about a warranty issue with my brand-new 2026 Chevy Tahoe. One of my key fobs has an internal electronics failure. There is no physical or water damage, the battery is brand-new, and the vehicle is well within the 3-year/36,000-mile Bumper-to-Bumper factory warranty. When I contacted the service department, I was told over the phone that the key fob would not be covered under warranty and that there could be an out-of-pocket diagnostic charge to have it inspected. No technician had actually examined the vehicle or the key fob before that determination was made. I contacted Chevrolet Corporate Customer Service because I wanted to verify the warranty information. Corporate confirmed that an internal electronics defect in the key fob on my 2026 Tahoe is covered under the factory Bumper-to-Bumper warranty. This is particularly frustrating because I actually tried to purchase my Tahoe from Fayetteville Chevrolet. My experience with their sales department was also extremely unhelpful, and I ultimately purchased the vehicle from another dealership. When I later contacted Fayetteville Chevrolet for service, I was left with the distinct impression that the fact I had purchased elsewhere affected their willingness to help. I cannot know their motivation, but the difference in how the interaction felt after they learned I had not purchased from them was noticeable. I should not have to contact Chevrolet Corporate to get accurate information about a factory warranty or to have a warranty concern properly addressed. After negative experiences with both the sales and service departments, I cannot recommend Fayetteville Chevrolet. I expected a much higher level of customer service from a Chevrolet dealership. More

The wife and I were treated exceptionally well. Our salesman Jake was very courteous and kind to us. He took the time to answer all of our questions and explain everything to us. Our salesman Jake was very courteous and kind to us. He took the time to answer all of our questions and explain everything to us. More

Very willing to work with us on pricing and trade in of our vehicle. Thank you our vehicle. Thank you More

Absolutely the best. They are always helpful, and the service they give to customers is why I continue to go here. They are always helpful, and the service they give to customers is why I continue to go here. More

They are a great dealership with friendly people. From sales to service they have you covered! From sales to service they have you covered! More

The service was good but on the drive home the vehicle revealed a problem so had to take it back so they could fix it, at this point I’ve been in a loaner longer than I actually had the vehicle, I just ho revealed a problem so had to take it back so they could fix it, at this point I’ve been in a loaner longer than I actually had the vehicle, I just hope they can fix the issue. More

Excellent service! Would not go anywhere else I will recommend to everyone, I know help that's fine just the right car Would not go anywhere else I will recommend to everyone, I know help that's fine just the right car More

The over all experience with Ricky was great answered all my questions and there were many great follow-up and customer service have already referred a possible customer my questions and there were many great follow-up and customer service have already referred a possible customer More