Chevrolet of Puente Hills

I was fortunate to get the vehicle I desired at an OK price due to factory incentives. However, the sales process takes too long. 5+ hours. Even after everything was nearly complete, I had to wait anothe price due to factory incentives. However, the sales process takes too long. 5+ hours. Even after everything was nearly complete, I had to wait another hour for the full tank of gas. This dealer also adds many extra add-ons that are of little to no value / over priced (paint protection, security tracking etc) at very high prices to boost profits. These are not included in online advertising. They are only selective displayed on site and/or deal sheet. The initial price of the paint protection was more than the maximum coverage provided if you read the fine print. The issuer of the paint protection they apply has very low reviews and poor ratings on claim payouts. I doubt the product was even applied, the dealer prep was lacking. I did a decon wash on the white vehicle soon after purchasing, it took 3 rounds of iron decon before the vehicle stopped turning red (on a new car with less than 25 miles). The security tracking being sold overlaps with GM OnStar ability to track your vehicle. These products are a waste of money. The dealer INSISTS that these products must be included and will not remove them. The sales person was pleasant, but had little experience, and incorrect product knowledge of the vehicle features. He made claims on functionality that were wildly inaccurate and out of left field. When politely questioned, he dug in deeper with further incorrect info. In summary, an average to below average experience. Experience was pretty typical with the general poor reputation of car dealers. A better informed sales staff, less garbage add-ons and a faster transaction would have supported a higher rating. More

Great inventory but most importantly, great customer service! I highly recommend anyone in the market to give them a shot service! I highly recommend anyone in the market to give them a shot More

I had been to other dealerships and was rejected service so I decided to go my original purchase dealership in hope to be helped there. I was approached by a gentleman named Ruben at the service counter and so I decided to go my original purchase dealership in hope to be helped there. I was approached by a gentleman named Ruben at the service counter and he was great. He heard me out on my vehicle concerns and managed to get it taken care. Thank you Ruben More

Jose Lopez, compre un carro con el señor muy amable, nos atendio muy bien,muy buen servicing es un placer, hacer negocios con el señor atendio muy bien,muy buen servicing es un placer, hacer negocios con el señor More

Great experience very friendly staff, Gerardo was amazing extremely helpful and knowledgeable. And an amazing selection of cars extremely helpful and knowledgeable. And an amazing selection of cars More

Quick friendly service! Friendly and knowledgeable! Made the purchase process easy and fast. Highly recommended to go check them out if you are looking for a car! Friendly and knowledgeable! Made the purchase process easy and fast. Highly recommended to go check them out if you are looking for a car! More

Horrible dealer! Bad customer services, people are unprofessional, and promises that don't have a follow through. Bad customer services, people are unprofessional, and promises that don't have a follow through. More

I was looking to purchase a '25 Z71 Tahoe and trade in my '23 Tahoe LT. I went in with a certain number in mind on the purchase side and the trade side. After the normal back & forth 3-4x we ended up essenti '23 Tahoe LT. I went in with a certain number in mind on the purchase side and the trade side. After the normal back & forth 3-4x we ended up essentially about $1k from what I was looking for. Salesman Paul went back to the dugout and got it executed for me. I know the dealership was still making money and I was essentially happy with what I had on my end. It wasn't as painful as the normal car buying experience, so I was happy with that. Overall it was a relatively pain free experience because of my excellent credit so qualifying wasn't the nightmare that I've heard so much about lately. More

Bad Customer Service, Ignore Customer, and didn’t have good Customer Communication Skills.Leave Customer No Update of Service. good Customer Communication Skills.Leave Customer No Update of Service. More

I damaged my rear bumper on my 2021 Santa Fe Limited while backing up my trailer. I brought my SUV in for Ray Alvarez to assess my damage bumper. Ray not only did an exceptional job in assessing the d while backing up my trailer. I brought my SUV in for Ray Alvarez to assess my damage bumper. Ray not only did an exceptional job in assessing the damage, he also provided me with two money saving options to repair the bumper. Thank you "Ray to the rescue". I then met with Noah, in the service department, did an exemplary job in the servicing of my SUV. Once the repair was completed, my SUV looked just as if it were new. I was extremely pleased with the results and the extraordinary service that I received from both Ray and Noah. Thanks to the both of you! More