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Chevrolet of Smithtown
St. James, NY
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
September 25, 2023
Have an issue with finance that has been ongoing for weeks. The issue is still not resolved and Smithtown is currently non-responsive to any forms of communication. John Braken the head of finance reach weeks. The issue is still not resolved and Smithtown is currently non-responsive to any forms of communication. John Braken the head of finance reached out to us on a Tuesday. We were told that he will need to go talk to his boss about refunding this fee and was promised a call Thursday. Thursday came around and no call. We called to follow up Friday and was connected to finance, however we were put on speakerphone and no one introduced themselves and just told us John will be in at 9am Saturday and just hung up on us. Very unprofessional. Today is Monday and the issue is still not resolved. More
by P
Employees Worked With
John Braken
September 18, 2023
Undisclosed fees were tact on between the contract that was initially drawn versus the finance papers that were processed. When asked about the discrepancy, vague responses were given and kept on reiterati was initially drawn versus the finance papers that were processed. When asked about the discrepancy, vague responses were given and kept on reiterating that it was just a $995 dealer fee even though we pointed out that no where on the paperwork shows this $995 fee. Dealer fees are set at a state max of $175. All fees/charges were itemized EXCEPT for this elusive $995 fee (price of car, sales tax, NY state inspection, NYS tire recycling fee and dealer processing fee of $175 were all clearly labeled on the paperwork). More
by py
Employees Worked With
John Walsh
September 18, 2023
Worked with Mitch on this deal, very professional and responsive. Jimmy stepped in since Mitch was out, all worked out without and problem. Then finalized with John in finance. Loved the transparency! E responsive. Jimmy stepped in since Mitch was out, all worked out without and problem. Then finalized with John in finance. Loved the transparency! Everyone was so courteous and helpful. Dealership is HIGHLY recommended! More
by GDesirJr.
Employees Worked With
John, Mitch Ferraro, Jimmy Calobrisi
July 29, 2023
My deal was completed by Mitch Ferraro. Friendly, professional & courteous throughout the whole process. Very happy with the service I have received so far. Friendly, professional & courteous throughout the whole process. Very happy with the service I have received so far. More
by Carl Rosemeyer
Employees Worked With
Mitch Ferraro
July 27, 2023
Wonderful experience with Joe Guttila and Wayne . They made sure everything was taken care of and went above and beyond while taking care of my new car lease. They made sure everything was taken care of and went above and beyond while taking care of my new car lease. More
by jwlpn123
Employees Worked With
Nick Blakely, James Lyons, Mitch Ferraro, Oliver Post, Jimmy Calobrisi, Kitty Dubester, Tom Hassan, Daniel Jackson, Ronnie Laserra, Chris Sandurs
July 25, 2023
Frank Pantaleone was very welcoming and professional. Got the vehicle ready in a timely fashion. Communicated throughout the time vehicle was at the shop. Highly recommend. Thank you! Got the vehicle ready in a timely fashion. Communicated throughout the time vehicle was at the shop. Highly recommend. Thank you! More
by Naz
Employees Worked With
Frank Pantaleone
July 18, 2023
Everyone at this dealership is very friendly, helpful, and professional. No one is pushy about selling cars. James did an amazing job helping me during the car buying process. I wanted the Chevy Bolt, not and professional. No one is pushy about selling cars. James did an amazing job helping me during the car buying process. I wanted the Chevy Bolt, notorious for its wait time. Instead of waiting months, I drove away in a new Bolt in weeks. My mom and him bonded over R.E.M. The process was easy, I love my Bolt, and whenever I have any questions he always gets back to me right away. More
by florence trudel
Employees Worked With
James Lyons, Fran Lagasi
July 17, 2023
Joe Guttilla went above & beyond in leasing our 2023 Chevy Silverado . Professional, helpful & knowledgeable in every aspect . Run , don’t walk to see Joey G ! Chevy Silverado . Professional, helpful & knowledgeable in every aspect . Run , don’t walk to see Joey G ! More
by Doug
Employees Worked With
Joe Guttilla
