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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

4.2
336 Reviews
Call Service Center (509) 529-7000

336 Reviews of Chevrolet of Walla Walla - Service Center

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August 02, 2022

They are working very hard to help me find an affordable way to replace the blown engine in my 2016 Spark. Suzanna has gone above and beyond to help me find a solution to fix my car so it is not a total los More

by STEWANDJUDYEMERY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Suzanna
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Aug 02, 2022 -

Chevrolet of Walla Walla responded

Great news, STEWANDJUDYEMERY! Reviews like yours inspire our Chevrolet of Walla Walla team to continue going above and beyond for our customers and Suzanna is a wonderful person who exemplifies this quality to the fullest! Know that, whether it be for a car-buying or service experience, our team is always more than happy to assist you!

July 21, 2022

They did the work that was requested. Took longer than I expected but was performed right the first time. More

by ricekevin176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jul 21, 2022 -

Chevrolet of Walla Walla responded

Thank you for taking the time to review our service, ricekevin176. We truly apologize for taking more time than you anticipated, we appreciate the feedback and will work to improve in that area. We hope to leave you even more satisfied next time. Again, thanks for choosing Chevrolet of Walla Walla, we appreciate the support!

Jul 22, 2022 -

Chevrolet of Walla Walla responded

Hi Ricekevin176, we appreciate your honest feedback, as we are always looking for ways to improve. We can't wait to see you again, have a great day.

July 21, 2022

Staff was friendly, courteous, knowledgeable, and professional. They reminded me of upcoming services and made sure I was up to date. Thanks! More

by Cougwsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna, Katia
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Jul 22, 2022 -

Chevrolet of Walla Walla responded

Cougwsu, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Walla Walla!

July 21, 2022

This place sucks. Save your time and money and skip it. They tried to charge me $4000 to fix my car seat which should’ve only cost under $1k for parts and labor. T More

by TUCKERLORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
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Jul 21, 2022 -

Chevrolet of Walla Walla responded

Hello TUCKERLORI, although we are discouraged to hear about the experience you had here at Chevrolet of Walla Walla, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.

Jul 22, 2022 -

Chevrolet of Walla Walla responded

Tuckerlori, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our service manager Susana would really like to speak with you more regarding this matter. Please reach out to her at (509) 529-7000. We look forward to hearing from you.

July 19, 2022

We brought our Chevy Tahoe in to mainly get the horn fixed. The cost to do it was too much. However, we did get the electric seats (driver & passenger) adjusted. More

by jackaljames15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2022 -

Chevrolet of Walla Walla responded

Hello jackaljames15, we're discouraged that you feel Chevrolet of Walla Walla to be subpar from five stars. The very last thing we want is for our customers to feel unsatisfied, as our team has always been known for working hard and going above and beyond for each customer. Whether it be a car-buying or service experience, our team is here to happily serve you. Thank you for the review and we hope to have the opportunity to serve you in the future.

Jul 20, 2022 -

jackaljames15 responded

Things didbnot go smoothly. We livevin Wallowa OR, your Chevy dealership is the closet within 200+ miles. We were told the horn could be fix, but cost was prohibitive for us. Still driving with no horn and it has been months. The law of probability say I will get a ticket for no horn. My wife and i are both retired military veterans, and just wished something could be worked out. Very disappointed.

Jul 21, 2022 -

Chevrolet of Walla Walla responded

Thank you for letting us know about your recent visit to Nissan Of Walla Walla. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (509) 529-7000.

July 16, 2022

All the people who work there are new and I’m not really satisfied with the dealership anymore More

by Not again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Chevrolet of Walla Walla responded

Thank you for your honest review. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Chevrolet of Walla Walla team. Should you wish to discuss this any further, please message us your contact info at your earliest convenience. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again!

July 15, 2022

Great dealership & service. Always on time and fix things properly. I ordered my new 2008 Nissan 350Z from this dealership under the past ownership and have stuck with them. More

by GEYER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hi Geyer0, thank you so much for your positive comments about Nissan Of Walla Walla! We look forward to your next visit! Take care!

July 13, 2022

Professional staff, that got me scheduled for the next day. My pickup was ready for me in just over an hour. I asked for a courtesy ride to work when I dropped it off that was immediately taken care of. More

by INFO84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
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Jul 13, 2022 -

Chevrolet of Walla Walla responded

We’d like to thank you for your feedback, INFO84! We do our very best to provide our customers with an enjoyable experience here at Chevrolet of Walla Walla. To hear that we were able to achieve that with you brings us great joy. We appreciate you taking the time to share how your visit went. Thank you again, we look forward to working with you in the future!

July 08, 2022

Good staff! Had to wait about 30 minutes for my appointment. Price quote for the service was under stated by $40. The performed was good. More

by Dougsnyder49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk staff
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Jul 08, 2022 -

Chevrolet of Walla Walla responded

Dougsnyder49, we value your review and always welcome any feedback on how we can make your next visit to us even better. We appreciate that you chose Chevrolet of Walla Walla for your vehicle needs, and look forward to seeing you again soon. Thank you!

July 07, 2022

They have changed alot. All new people. They don't inform you of what is going on. Had my car longer than expected & didn't call & tell me anything. I finally called them More

by maryanddave18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
Report | Print
Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hello Maryanddave18, we appreciate you taking the time to leave us this feedback. Please contact us if you have any questions, we will be happy to assist you.

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