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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

4.2
332 Reviews
Call Service Center (509) 529-7000

332 Reviews of Chevrolet of Walla Walla - Service Center

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July 19, 2022

We brought our Chevy Tahoe in to mainly get the horn fixed. The cost to do it was too much. However, we did get the electric seats (driver & passenger) adjusted. More

by jackaljames15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

Chevrolet of Walla Walla responded

Hello jackaljames15, we're discouraged that you feel Chevrolet of Walla Walla to be subpar from five stars. The very last thing we want is for our customers to feel unsatisfied, as our team has always been known for working hard and going above and beyond for each customer. Whether it be a car-buying or service experience, our team is here to happily serve you. Thank you for the review and we hope to have the opportunity to serve you in the future.

Jul 20, 2022 -

jackaljames15 responded

Things didbnot go smoothly. We livevin Wallowa OR, your Chevy dealership is the closet within 200+ miles. We were told the horn could be fix, but cost was prohibitive for us. Still driving with no horn and it has been months. The law of probability say I will get a ticket for no horn. My wife and i are both retired military veterans, and just wished something could be worked out. Very disappointed.

Jul 21, 2022 -

Chevrolet of Walla Walla responded

Thank you for letting us know about your recent visit to Nissan Of Walla Walla. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (509) 529-7000.

July 16, 2022

All the people who work there are new and I’m not really satisfied with the dealership anymore More

by Not again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2022 -

Chevrolet of Walla Walla responded

Thank you for your honest review. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Chevrolet of Walla Walla team. Should you wish to discuss this any further, please message us your contact info at your earliest convenience. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again!

July 15, 2022

Great dealership & service. Always on time and fix things properly. I ordered my new 2008 Nissan 350Z from this dealership under the past ownership and have stuck with them. More

by GEYER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hi Geyer0, thank you so much for your positive comments about Nissan Of Walla Walla! We look forward to your next visit! Take care!

July 13, 2022

Professional staff, that got me scheduled for the next day. My pickup was ready for me in just over an hour. I asked for a courtesy ride to work when I dropped it off that was immediately taken care of. More

by INFO84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
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Jul 13, 2022 -

Chevrolet of Walla Walla responded

We’d like to thank you for your feedback, INFO84! We do our very best to provide our customers with an enjoyable experience here at Chevrolet of Walla Walla. To hear that we were able to achieve that with you brings us great joy. We appreciate you taking the time to share how your visit went. Thank you again, we look forward to working with you in the future!

July 08, 2022

Good staff! Had to wait about 30 minutes for my appointment. Price quote for the service was under stated by $40. The performed was good. More

by Dougsnyder49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk staff
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Jul 08, 2022 -

Chevrolet of Walla Walla responded

Dougsnyder49, we value your review and always welcome any feedback on how we can make your next visit to us even better. We appreciate that you chose Chevrolet of Walla Walla for your vehicle needs, and look forward to seeing you again soon. Thank you!

July 07, 2022

They have changed alot. All new people. They don't inform you of what is going on. Had my car longer than expected & didn't call & tell me anything. I finally called them More

by maryanddave18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hello Maryanddave18, we appreciate you taking the time to leave us this feedback. Please contact us if you have any questions, we will be happy to assist you.

July 07, 2022

They have refused to follow up with me, charged me for services that were not requested. Billed me $300 over estimated cost, have yet to send/provide an outline/receipt for the services completed and paid More

by Melissa
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Chevrolet of Walla Walla responded

Melissa, on behalf of the whole team here at Chevrolet of Walla Walla, we would like to offer our apologies. To hear you are feeling let down is discouraging to the team as we have always been known for providing top-notch service. If you could message us your contact information, we'll get in touch right away. Making you a happy customer is our mission, and we hope we can work to resolve this issue.

Jul 08, 2022 -

Melissa responded

You are now the 3rd representative to say they would contact me. Let's see if i happens. Ive called multiple times. Phone number is 509-520-1436

July 06, 2022

Minimal wait. Service was completed and issues were addressed. Waiting area was clean and comfortable. More

by joeleo7073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2022 -

Chevrolet of Walla Walla responded

Hello joeleo7073, we’re happy you're pleased with our service and that we were able to help you. If there's anything else we can do to help, please let us know, our team would love to be of service again. Until next time, take care!

July 04, 2022

Friendly helpful service, qualified technicians and staff. They explain everything thoroughly and deliver the expensive news gracefully 😄 More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosio
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Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hi Tom, thank you so much for your positive comments about Nissan Of Walla Walla! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2022

work was great communication needs improvement on how things srr going or when it's done More

by Alma Goehner
Recommend Dealer
Yes
Employees Worked With
Rocio, Jesus
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Jul 05, 2022 -

Chevrolet of Walla Walla responded

Hello Alma, we always appreciate guest feedback and we thank you for sharing your review. It’s unfortunate to see we fell short of perfect. Feedback like this is one of the few ways we address and review our processes to prevent this from happening in the future. If you're ever in need of further automotive assistance, please do not hesitate to reach out. Thanks again!

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