My wife and I purchased a 2014, 40,000 dollar car in February. I can't tell how excited we were to be bringing home this amazing car but after only 3 months i started to discover little defaults on the car. The plastic window moldings were pealing off, 2 of the tires after my first rotation were bald on the inside of the tire. let me remind you, I had the car for 3 months.
The dealership called me almost three months for an oil change and tire rotation. I was happy to take it in because we were about to drive on our first vacation in our new car so I scheduled the appointment. The day before my appointment I realized both rear door window moldings were coming off. Wait, this car is not even 2 years old and I have only had it for 3 MONTHS!! I thought, "oh well", I'm taking it in for an oil change, they can fix it. After my oil change I explained the windows to their service tech and he took a look at it. All he could tell me was I didn't get the extended warranty, so I would have to check with sales to see if it is a factory defect. Frustrated, I left on my vacation. When I returned i called the sales department. The manager was too busy to return my call that day. So, I called the next day and finally got through. I explained my situation and even sent pics. He was very polite to tell me 3 month warranty was up and I should bring it in to the service department so they can look at to determine weather it is a factory defect. Sound familiar?
Look, by law they may not be obligated to fix it but what ever happen to: We stand by our vehicles. Our vehicles go through a 5 star inspection. What ever their slogan is. What ever they sat to sell you that car. How about, if sh*t goes wrong, we'll fix because you just spent 40,000 on our buisness.
I know if the owner of any of their associates spent that kind of money, they would want someone to take care of them.
So, if you plan on buying a car there? Don't! They will say all the right things when your buying but after it's sold, it's not their problem.