Chevy Chase Acura - Service Center

Mike Jones was the salesman who sold me my 2005 Acura RL in September, 2007. The interest he displayed and the helpfulness he offered was extraordinary for a dealership in such a vast population center. It in September, 2007. The interest he displayed and the helpfulness he offered was extraordinary for a dealership in such a vast population center. It was as though Chevy Chase Acura and Mike were located in a small, rural village rather than a a huge metropolitan area. Mike was specific and clear about all the terms of the sale, no hedging of information. Mike highlighted important charges, explained the coverage of my warranties and urged religious attention to the manufacturers maintenance schedule. In his own writing, he underlined and explained things in the owner's manual. More than that, he gave me his cell phone number, said call any time you need help. Indeed that is true service. It has been two years since my purchase and meeting Mike. He has gone beyond sales person responsibility. I have not mastered the Navi system entirely so I called Mike on several occasions to help me set up a program or get me out of a difficult spot. He's virtually always available and if not, he gets back to me. Only two days ago when my steering wheel locked in a parking lot at one minute to 9:00PM, I frantically called Chevy Chase Acura for help, just at closing. The receptionist put me on hold for a couple of minutes and transferred me to Mike. He straightened the situation out in an instant. I have just learned today that Mike was talking to me from a Metro car underground, Washington's subway! Had this have been a serious emergency, I'm confident Mike would hav been there. Because of Mike's sincerity and friendliness I stop into the Chevy Chase Acura show room to say hello to Mike whenever I'm in for service or nearby. I've owned about nine or ten new cars in my life but have rarely if ever stopped to visit my salesperson. Mike will always send greetings to my wife who was present for the purchase. That tells me Mike is different. Once he spotted a smudge on my car's leather upholstery. He went inside to his desk, got some cleaner and removed the smudges. I think Mike is a caring person who understands the real meaning of a what a good salesman ought to be: one who knows the customer should be treated kindly and fairly for the investment he has made, and for his trust. I believe Mike Jones is an exemplary representative for Chevy Chase Acura and for the Honda Motor Car Company. And I think Acura ought to be proud to have him represent the company. More

Purchasing my vehicle was the first major purchase that I had made in my life. Mr Tony Cox did an outstanding job of not only making me feel comfortable, he held a balance between being a professional and ma had made in my life. Mr Tony Cox did an outstanding job of not only making me feel comfortable, he held a balance between being a professional and making me feel like family that comes second to none. Mr. Tony Cox posesses a characteristic trait that usually does not exist in the automotive world called moral civility. He listened to my wants and delivered, and I am utmost appreciative to him for not just viewing me as a customer, but extending his friendship. I am extremely satisfied with my experience, and God willing, the next vehicle that I buy will come from Chevy Chase Auto Group. More

I just moved to the Bethesda area from out of state and was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the service department as it is in the basement. I am not a city person. But I was greated immediately upon arrival, was told what they would do, what it should cost and they also explained why they had to do some of theings they had to do. I expected I would get a phone call telling me it would cost a lot more. I did not get that call. But I was called when my car was ready and it cost less then what they had estimated. The brakes work great and they washed my car before I picked it up. Very good experience. More

It was just routine service on my Acura TL, but Chris It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, courtesy and expertise. It sometimes is "hit or miss" finding a good auto service department in the Washington, DC area, but Chevy Chase Acura is really good. Jim Wheeler More

When in for regular service, Chevy Chase Acura told me that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I dec that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I declined the service and proceeded to get a second opinion. Sure enough, all four of my engine mounts are fine. I will never return to Chevy Chase Acura. More

We bought our TL at Chevy Chase because it's closer to our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the manag our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the management at Chevy Chase doesn't care about customers at all. We have taken the car for warranty service, and the service reps are very nice and knowledgeable. They usually provide a loaner if the service will take much time, and they usually wash the car before giving it back to us. But we have had several service problems -- NONE caused by service techs or service reps. These problems have all been caused by Chevy Chase management. When we have had problems and tried to access management, we were completely ignored. I called multiple times -- with each bad experience -- and NO ONE ever returned my calls. Then I e-mailed the Service Manager and then the General Manager. The e-mails were never answered. I finally wrote a letter to the General Manager and apparently he responded by disciplining our service rep -- who did a GREAT job and had done nothing wrong! Of course the price for service is horrible. They're a dealer, what could we expect. But for the price we paid for service, we were entitled to great service, and we got poked in the eye. I would never buy another car from them -- even if the price was better. They do not deserve to be rewarded for doing such a bad job of customer service. More

I would never recommend anyone to this dealership. They had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this ser had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this service department is racist as I am a black person and if I was white I would be treated differently. They broke off my car antenna and told me a flat lie that it broke off while going over two speed bumps. However when I took in my car the metal covering the inner part of the antenna was already broken, we agreed not to wash the car as this would break the antenna off completely. Their explanation as to how the antenna was broken off completely was a flat face lie andwhen i pointed this out to jeff the service technician he laughed in my face and said there is nothing he could do and he had other customers to deal with ,so I ask for the manager who agreed that since the metal outside was broken then it was a matter of time before the innner part break. When I tried to show him that the inner part took alot of force to break and that the technician may have tried washing the car causing the breakage he disagreed and told me there is nothing he can do. If this is how chevy chase shows customer their appreciation then I think they should not be in business. Because I was so irate they claim I was shouting and I should go outside in the cold. If you want good customer service this is not the place to go. More

The buying experience (2004) was fine--no complaints--and the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for a regularly scheduled maintenance for my Acura. I left a message and got no return call after a week; called during business hours several times and got no answer at all; finally got an operator (for Chevy Chase Chevrolet, at the service number listed on the reminder postcard I got from Chevy Chase Acura), who tried three different extensions to no avail; and ultimately wound up with a voice mail system that required me to input the letters of the name of "the person I wanted to speak with." And, no, I did not input "F-U".<br><br>I'm not looking for the dealer to act like I'm their long-lost rich uncle or the King of Hotzeplotz. I'm just hoping for a little efficiency, and I'm getting the impression that this dealer might not be very serious about its service customers. More