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118 Reviews of Chevy Chase Acura - Service Center
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June 02, 2023
Even with appointments, the wait time for simple services are too long. Three hours for an oil change is unacceptable. Spoke with service manager and 4 days later still waiting for a call back. are too long. Three hours for an oil change is unacceptable. Spoke with service manager and 4 days later still waiting for a call back. More
by Joglesby232
Employees Worked With
Tom. 1 star because he spoke with me
May 03, 2023
Awesome service. I took my vehicle in for a recall to update my system and was pleasantly surprised at how expeditious the procedure was. My special thanks to Princ I took my vehicle in for a recall to update my system and was pleasantly surprised at how expeditious the procedure was. My special thanks to Princess, for her outstanding assistance and professionalism. Amazing first impression. Cheers !!! More
by Cleopatra269
Employees Worked With
Princess
November 22, 2022
Customer service home repair are terrible. They don’t provide information they think they know everything and they don’t know they don’t give a good information they don’t provide professional They don’t provide information they think they know everything and they don’t know they don’t give a good information they don’t provide professional information. More
by Patrick
Employees Worked With
Sam Weaver
November 01, 2022
I have purchased 3 Acuras from Chevy Chase. In each case I been very satisfied with the sales and service, but recently service has nose dived. I can't get answers on the status of my car, ge In each case I been very satisfied with the sales and service, but recently service has nose dived. I can't get answers on the status of my car, generally no one answers the phone and when someone does answer they are unable to provide me with answers. I end up being transferred from one person to another with no resolution. Customer service is abysmal and there is no one in management/leadership where you can lodge a complaint. More
by lorne
Employees Worked With
Erick
October 25, 2022
There is nothing wrong with the Acura per se and everything wrong with Chevy Chase Acura. This dealership is both shady and incompetent. They overcharge with a smile and lie with a denial. Can y everything wrong with Chevy Chase Acura. This dealership is both shady and incompetent. They overcharge with a smile and lie with a denial. Can you believe they kept our shiny new car for two months and then another month. While in service they broke in through the drivers window because they couldn't find the key or take the time to call me to come by and unlock it with my second key. Bending the window frame and scratching the door trim outside and inside. I have the photos. They lost my OEM rear Acura black chrome emblem I bought that I had left in the car to install later. When confronted I found it was said to be a warranty repair item and the original emblem was sent back to Acura. How? It was my property. The service tech understood at the time and ordered my lost replacement. When I went in to get it back the GM was rude and dismissive and refused to refund or replace my missing parts. I am afraid Chevy Chase Acura is untrustworthy will waste your time as they extract as much money as they can from you in both sales or service. More
by shawn.fury
Employees Worked With
Nelson Aznar, Sam Weaver
August 24, 2022
I have been taking my cars here for more than 15 years. The service department continues to be responsive and reliable. I have been working with Richard Aldrich for many years and very much appreciate his The service department continues to be responsive and reliable. I have been working with Richard Aldrich for many years and very much appreciate his attentiveness More
by Diane.zipursky
Employees Worked With
Richard Aldrich
