When I purchased a new 2011 Dodge Journey from Chilson-Wilcox in Painted Post, NY the business manager talked me into buying a 60 month, 60,000 mile extended warranty. He told me this took effect after the Dodge Factory Warranty expired. The factory warranty was good for the first 36 months or 36,000 miles. The cost for this so-called extended warranty was $1126.00 paid to Chilson-Wilcox at the time of purchase. What he didn't tell me was that this "extended warranty" started the day I took possession of this new vehicle. Why would an extended warranty start on day one when Dodge is covering the car for the first 3 years?
I didn't learn this until I traded this vehicle in at another dealer. The vehicle was still under the Dodge Factory Warranty at trade-in. I notified Chilson-Wilcox requesting a refund minus the cancellation fee. My refund sent from Chilson-Wilcox was $538.00 which was less then half what I had paid. Did I get an extended warranty for 60months, 60,000 miles? NO, I got a 24 month/24,000 mile extended warranty because the first 36mo/36,000mi were covered by Dodge. And because this vehicle was still covered by Dodge, I didn't use any of this extended warranty.
This is fraud and an unethical business practice. The business manager misrepresented this to me. I am sorry to say that I have purchased two new vehicles and one used one at this dealer but I will never again deal with Chilson-Wilcox.