Chippewa Valley Mazda - Service Center

New Sheriff in Town I had been going to a major competitor with a "big name" on the same block as Morrie's faithfully even though the service was declining. After a final I had been going to a major competitor with a "big name" on the same block as Morrie's faithfully even though the service was declining. After a final horrific experience, I decided to try their neighbor. Best decision Ive made in awhile! I usually don't consider spending money on car repairs a pleasure, but that was before I met Jamie. Whether you are there for repair or to buy, the first thing you notice is Morrie's is different. The atmosphere is inviting, the employees all carry a smile and an energy that screams "CUSTOMER FIRST!!". They somehow blend a state of the art facility with simplicity. But as consumers of service, we all know the experience is defined by the people, so let me tell you about Jamie. From the moment i walked in the door and Jamie smiled and said "Hello, what can i do for you?" I knew I made the right choice. I quickly changed from feeling like a customer to one of Jamie's close friends and he gave me the confidence that would continue once I walked out the door leaving my car in his hands. After exchanging pleasantries, I described my cars symptoms in very layman's terms (I am not a "car guy" by any means) for Jamie and while I realize this cant always be the case, he not only properly diagnosed the problem based on that, he nailed the estimate almost exactly as well as the time it would be ready for pickup. The trifecta of car service!!! In closing, I have never had a better experience with car service. Not only will I continue to go there, I would encourage anyone else to do the same. And I would also encourage other service centers to take notice because there is a new service sheriff in town, and their name is Morrie's. Thank you Jamie, we shall meet again. More

Customer Service Second To None. I had heard the Morrie's radio commercials regarding their free "engine light check" program they were promoting. Several weeks later mine (engine lig I had heard the Morrie's radio commercials regarding their free "engine light check" program they were promoting. Several weeks later mine (engine light) had come on in my Wrangler. Not impressed with the service I had received from the dealership I had purchased through, I thought I would give them a try. Phoned the dealership and talked to a gentleman in the service department named Brett. From the get go he was very enthusiastic and willing to help. We set up an appointment within a few days. Much more impressive than my purchasing dealership. From the moment I was greeted by the door, I had known I had called the right place. Brett and his team were very outgoing and willing to help me, even though i was a new customer. Brett took down my information the best i could give him, myself not being much of a mechanical guy. He then walked me to the pleasant waiting room while he had a mechanic diagnose the problem. A very short wait later Brett returned with a detailed report and several options that he had available for me. He was very knowledgeable and made the experience easy. We scheduled an appointment for a time that worked for my schedule and I was back confidently on the road in no time! Thanks again for making it an enjoyable experience. More

Excellent! We bought our Honda Accord from Morrie's Mazda many years ago and have always gotten our vehicle serviced there. Jamie has been very helpful every tim We bought our Honda Accord from Morrie's Mazda many years ago and have always gotten our vehicle serviced there. Jamie has been very helpful every time we go there and we can't be much happier taking our car to the Morrie's service department. Jamie's cheerfulness and knowledge of vehicles makes our experience at Morrie's a VERY pleasant one indeed. More

courteous service for a reasonable price I've had my Mazda for 11 years now and have always had the service done at Morrie's. The people in the service department are very helpful and answer I've had my Mazda for 11 years now and have always had the service done at Morrie's. The people in the service department are very helpful and answer my questions fully and patiently. I feel they have been honest with their advice about when to service certain parts and when to wait. I trust them. More

Perfect Consistent Service I depend on my Mazda. Brett Mathison has provided me with exceptional service. He has quoted accurately, preformed oil changes quickly, and answered I depend on my Mazda. Brett Mathison has provided me with exceptional service. He has quoted accurately, preformed oil changes quickly, and answered all of my questions honestly. Brett calls and keeps me informed about my scheduled maintenance. I drive 3000 miles a month for work. Brett's care and understanding will cause me to purchase my next SUV from this dealership. This was the first dealership that I have enjoyed buying a car. Thank you James More

No hassle dealership Integrity - consumer friendly - no other dealership in this area accomadates you like these fine folks do. We have delt with 4 other dealerships over Integrity - consumer friendly - no other dealership in this area accomadates you like these fine folks do. We have delt with 4 other dealerships over the years and and encountered PRESSURE, POOR SERVICE after the sale, CONDASCENDING sales teams, ARROGANCE. It's refreshing to see a dealership where the employees treat not only you, but each other with such friendliness and respect EVERY VISIT! Buy Happy - you will not be disappointed. More

Service Department restored our faith- GMC Acadia Shortly after buying a used GMC Acadia we experienced a dead car battery, and issues with the driver’s side door panel working properly. After an EXTR Shortly after buying a used GMC Acadia we experienced a dead car battery, and issues with the driver’s side door panel working properly. After an EXTREMELY disappointing interaction with the sales department from whom we purchased the vehicle, we had the absolute pleasure of working with Ryan Riste. Ryan promptly responded to our concerns and ensured that all the problems were fixed. Working with him has restored our faith in Morrie’s Mazda as a dealership who does care about the reliability of the cars it sells and the quality of service they provide. Note to Morrie’s Management: Employees like Ryan Riste make customers come back! More

Awesome to work with! I worked with Melissa & Todd and both were awesome to work with. First time I had met with Melissa and she was great. It was the second time I had d I worked with Melissa & Todd and both were awesome to work with. First time I had met with Melissa and she was great. It was the second time I had dealt with Todd and he exceeded my expectations again. I went in with a 2007 Honda Civic Hybrid to get the oil changed & I went home with a Brand Spanking New 2015 Mazda 6. My payments went up less than $15/month, AWESOME!!!!! I highly recommend Morrie's Mazda, the worst thing that could happen is not finding something you like. Otherwise, they have it down pat here, customer service, financing and all. More

Service Dept Integrity and Quality Service Dept demonstrates quality customer service, integrity, & personal care. Never upsell what's not needed. I trust them w my car service w impecc Service Dept demonstrates quality customer service, integrity, & personal care. Never upsell what's not needed. I trust them w my car service w impeccable detail. More

I want to say the sale and the vehicle itself was great. I did not include my salesman in this because he was great to work with. The most important statement is this: DO NOT BUY THE WARRANTY! This is ex I did not include my salesman in this because he was great to work with. The most important statement is this: DO NOT BUY THE WARRANTY! This is exactly what they do. They pitch you a great warranty deal (mine covered nearly every possible part that doesn't have normal wear and tear.) This gets them an extra $2000 on the sale of the vehicle. HOWEVER, they do not send the application to the warranty company until you need to use it. (A scam way of making an extra $2000.) First, I bought the vehicle in April, 2012. The vehicle needed bearing work in December 2012. They finally find the problem. They tell me they will send in the "repair request" to the company to approve my repair. It took almost FOUR weeks to hear back just to find out they had a couple "forms" I needed to sign. They didn't tell me what they were. A few days later I get a letter from both Morrie's and Warrantech (warranty company). Warrantech says my application was declined and the dealer should issue a full refund. Morrie's sent me a warranty revision form. Original coverage that the signed contract states was 54,000 miles or 54 months whichever comes first. They reduced it to 25 months and 24,000 miles. However, they still wanted to charge me $2000. As you can see, Morrie's has broken the contract that both them and I have signed and taken my $2000 that I have been paying premiums on for 12 months (it is now April and it isn't resolved). I tried to work it out reasonably by agreeing on a fair price for the new warranty. From there on, Loren Patten continued to ignore any communication from me. I then contacted Bill Bertrand, the manager, and he seemed concerned and acted as if he would get it resolved right away. I kept checking back with him week after week, and eventually he ignored communication as well. The ONLY reason I would ever buy from them again is because of their great price on vehicles but would NEVER agree to any sort of warranty again. Bill Bertrand and Sarah Starck finally contacted me at the end of April, which is 4 to 5 months after my problem, to issue a full refund of the warranty and offer to fix my vehicle. I saw the warranty check from Morrie's through email. I still have to see if the bank has received it. Problem on the vehicle is yet to be fixed. More