Would leave negative stars if possible. DO NOT BUY HERE. I came in on Friday afternoon, left with 2017 jeep Cherokee for $17,000. Less than 24 hrs later and after about 5 hours total drive time check engine light comes on. We go straight back, and they plug in finding out the thermostat is out.... hmmmmm claimed there was a full inspection done on this vehicle... the manager Nariah tells me it’s totally fine to drive my children back and fourth from the cities and not to worry my warranty will cover this repair and we can get it scheduled to be fixed... (I don’t feel I should need this in the first place) Being Saturday they didn’t have anybody in the shop at that time. So we leave with the jeep again until Monday after work as discussed. Well now I’m paying closer attention and looking much harder at the vehicle obviously. Tires had dry rot in front and close to no tread and the back were only in slightly better condition although they claim it is within parameters for a used vehicle and they were 100% okay with selling the vehicle like this. In my opinion it should never have been sold in this condition in the first place. Also, Back up camera just stops working (which I later find out they were aware of and failed to disclose) They call me to ask how they can make things right. I’m so upset at this point that I simply tell them I need to take some time to cool off and we can try to talk about xxxx on a different day.
I return on Monday, trying to be calmer this time and with Ryan the sales rep was more than capable. As soon as the previous mentioned manager comes out and brings his attitude and his snide remarks I lost the strength to compose myself. He was rude, disrespectful, and quite frankly an xxxxxxx. He greets me outside with “ Oh hi, hope we’re in a better mood today” 😳😠😡 After hours in the above 90 degrees and my complete disgust with the professionalism and complete disrespect of this establishment and multiple declined offers of ways to right the wrongs I was finally able to get them to agree to take the jeep back and cancel the purchase all together after bringing up lemon law and BBB despite that I did LOVE the vehicle itself. Nightmare experience buying a vehicle and I would NOT recommend coming here to anybody else under any circumstances.