I have purchased a few cars and trucks from Chris Myers over the years. I have never had a bad experience on the sales side, it has always been average. Service however is a completely different story. I have yet to have an average experience, much less a good one, in service. My service experiences are always bad - terrible in fact. I am not talking about major services, they have yet to provide me with an average experience on simple things like oil changes. After a terrible experience I always get mad and don't go back for a year or so. Then I give them another shot only to get screwed again. Today I took my Ram 2500 in for its first service (new truck). I booked an 8:30 AM service appointment, but dropped the truck off at 7:30 AM. I showed up to pick the truck up at 4:35 PM and they haven't even started on it. They told me to give them an hour and that they would not be able to wash it. Are you kidding me? Last time they had my Jeep two days and didn't bother to tell me they needed to keep it overnight until I showed up at 5 to pick it up (it was the second time they had attempted to stop the 2014 JKU from leaking) . They have terrible communication skills and I just don't feel like they care. What is the point of scheduling service if it doesn't mean anything? They always have an excuse but never improve or do anything to make things right. After today I am never going back, this is like the 4th bad service experience in a row. I am sure they don't care but I can't continue to condone such terrible customer service. From here on out I will be inconvenienced with a longer drive to have my RAM serviced at an out of market dealership. I advise you to take your business elsewhere unless you like being treated poorly.