Chris Nikel Chrysler Jeep Dodge Ram Fiat

3rd Car Purchase This has been the 3rd purchase from this Dealership. So far so good my last Salesman, Alfredo, worked so hard that day along with others and I have This has been the 3rd purchase from this Dealership. So far so good my last Salesman, Alfredo, worked so hard that day along with others and I have to say he was terrific! I hope my car buying experience remains this way and I will tell others to drop in and check it out. More

Don't care about customer service Don't waste your time coming here. Last 3 visits to the service department have been awful. I had service done under warranty on my car and came to pi Don't waste your time coming here. Last 3 visits to the service department have been awful. I had service done under warranty on my car and came to pick it up and got the keys. I come back for a oil change and all of a sudden I have a deductible I was never told about. There was a gentleman with red hair and a beard that was at the desk and he offered no help. I have been trying to get a quote on brakes called several times and never got one. Asked for one at my oil change and didn't get one. I asked for it at checkout and the awful red headed guy said go ask this other guy. Waitied another 20 min just to get my quote. Awful customer service has been the last couple times. I would never ever bring my car back here if I had a choice but the dealership is the only place I've found who can change the oil. Avoid Chris Nikel at all cost. They only care about money and not customers or people in general. Awful awful building. I will make sure to spread the word about how bad we have been treated. We have purchased 4 cars from Chris nikel and get treated like this..... It's ridiculous. More

Long suffering!! My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error me My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error messages on my radio. I contacted the service department made an appointment and brought it in. It began with waiting on software updates, bringing my truck in 6 times, hoping they were going to replace my radio. Finally, Monday they called me and said they had a radio in and wanted to make an appointment to replace it. Tuesday I received an email confirming my appointment. Along with another phone call and text message trying to set up another appointment. (I am not complaining here, but it seems like they don’t communicate well). The good news is my 2015 Ram has a new radio, so far no error message! My wife and I are going to be trading her 2014 Durango next year and we are going elsewhere. This really stinks because we are all about buying local, supporting our community. In the business that I run we are all about customer service. It is what sets you apart from the competition. All along the radio needed to be replaced. I knew it, they knew it, but all I heard is that Dodge made them do what they did. I disagree with passing the buck. Chris Nikel should have fixed my truck a year ago so they could keep our business. Sometimes service comes at a cost, but in the long run it pays off. Chris Nikel is great at selling you a vehicle, I like their buying process, but not so much at honoring their service commitment. More

THANKS TO EVERYONE AT CHRIS NIKEL I cannot say enough about Chris Nikel Auto Deslership. I am 70 years old, I am giving that as the excuse that I am more dependent on Sales and Auto S I cannot say enough about Chris Nikel Auto Deslership. I am 70 years old, I am giving that as the excuse that I am more dependent on Sales and Auto Service staff at Chris Nikel more than other Jeep owners, I simply never learned to cope with the motor vehicle part of my life. No matter what my concern, intelligent or silly and stupid, every single emoyee always treats me with great respect and answers or offers options that I can understand and trust. More