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Christopher's Mitsubishi

Golden, CO

N/A
6 Lifetime Reviews Review Dealership

16655 Colfax Ave

Golden, CO

80401

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6 Reviews of Christopher's Mitsubishi

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July 09, 2013

"One of the worst service i have ever had in my life for..."

- meetrknow

One of the worst service i have ever had in my life for my car. I would recommend them to atleast have a mechanic with a minimum knowledge of how to change oil. I took my car for oil change. They changed the oil but the mechanic didnt even have the common sense to check back that there is no leak from the drain pulg. He replaced the drain plug half way threaded and I had oil leak all the way from there on. I noticed it at my parking lot that there was a huge oil leak underneath the engine were i parked the car. Then when i took it to another dealer he fixed it and said that the drain plug was not replaced back properly and as well he said they have over filled oil in the engine. Are you guys running a traning center with the customer car that comes in for service?. I reported this incident to them and for my surprise they told that in a very cool way that the drain plug would have not been properly place back and asked me to take my car to a nearest place to get it fixed. (Seriously !!!). And not ever asked a sorry for the mistake from their side. I have sent a mail to ther service person and he didnt even replied back for it. Very Very bad experience I had. Dont ever ever go to that place and get your car experimented by mechanics who dont have the basic common sense to check back if they fixed something correct. oil change is a simple thing and they mess up even with that without even realising the consequence of the engine itself going dead.

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Recommend Dealer
No
Employees Worked With
Mike
April 19, 2013

"Mark was great to work with. Very friendly and..."

- Ncw71066

Mark was great to work with. Very friendly and knowledgable. Go see Mark if you're shopping for a mitsubishi or dodge. Located in Golden.

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Recommend Dealer
Yes
Employees Worked With
Mark Kenner
Apr 19, 2013 -

Ncw71066 responded

Should have had 5 stars on all categories. Somehow changed to N/A.

January 21, 2013

"I walked into this dealership and immediately I felt..."

- bridgette.turley

I walked into this dealership and immediately I felt comfortable and felt that I was in the right place to buy a vehicle. John B. Good was my sales agent and he really did a great job finding the "right" vehicle for my needs. I highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
John B Good
August 06, 2012

"Very helpful and knowledgable about electric cars. He..."

- kusnick

Very helpful and knowledgable about electric cars. He made our time buying a car not so overwhelming. Joe in the Finance Dept was also very knowledgable, friendly, and helpful.

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Recommend Dealer
Yes
Employees Worked With
Scotty Antos
May 31, 2012

"I coordinated the pricing and test drive online, and Rob..."

- brian_bierig

I coordinated the pricing and test drive online, and Rob was ready to help when we arrived. The process was smooth and easy, and I was very happy with the price. I would highly recommend both dealership and Rob.

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Recommend Dealer
Yes
Employees Worked With
Rob Lazarus
May 11, 2012

"I am writing this to thank the Sales department,..."

- Audria

I am writing this to thank the Sales department, specifically the salesman that aided me in the purchase of my car; John Chapman. Thank you for all of your assistance, you made the nightmare of car buying tolerable. On another note, I am also voicing a complaint. There is a stark difference in the level of customer service between Sales and Service. Though the Sales department has obvious motivation, as their paychecks depend on the sale of cars, the Service department lacks. Service, the word alone describes what their role is. As a recent purchaser (within 7 days) I find my treatment unacceptable. Although my new (used but new to me) car is under warranty, I should not be put on a back burner because it is under warranty. Oil leaks can be serious, and Mitsubishi will not cover damage due to failure to get service. So, we come back to "Service". I have a one year old car, well within warranty, which was purchased within the past week. I find it off putting to be told "No, I'm sorry we cannot look at the problem today, nor tomorrow. We can get you in on Monday." I have advised Jason the ASM, that Monday does not work. I have a job, for which I must provide service at and arriving late is poor service. I also have a child whom cannot miss school nor be late. I should not have to reorganize, cancel appointments and scramble to find rides for something simple that should be addressed immediately. I have called other dealerships who have advised me, because of the warranty I need to have it serviced at the dealership of purchase. For warranty reasons I understand, they however did say, should in the future I continue to receive poor Service, they would be glad to step in and give me the service I am entitled to. This is a promise, I will give my business to another dealership service center. My money and time will be given to those who are willing to make it right. I hope that this letter is forwarded on to the correct individual who can address these issues.

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Recommend Dealer
Yes
Employees Worked With
John Chapman Sales, Jason ASM Service
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