I am writing this to thank the Sales department, specifically the salesman that aided me in the purchase of my car; John Chapman. Thank you for all of your assistance, you made the nightmare of car buying tolerable.
On another note, I am also voicing a complaint. There is a stark difference in the level of customer service between Sales and Service. Though the Sales department has obvious motivation, as their paychecks depend on the sale of cars, the Service department lacks. Service, the word alone describes what their role is. As a recent purchaser (within 7 days) I find my treatment unacceptable. Although my new (used but new to me) car is under warranty, I should not be put on a back burner because it is under warranty. Oil leaks can be serious, and Mitsubishi will not cover damage due to failure to get service.
So, we come back to "Service". I have a one year old car, well within warranty, which was purchased within the past week. I find it off putting to be told "No, I'm sorry we cannot look at the problem today, nor tomorrow. We can get you in on Monday." I have advised Jason the ASM, that Monday does not work. I have a job, for which I must provide service at and arriving late is poor service. I also have a child whom cannot miss school nor be late. I should not have to reorganize, cancel appointments and scramble to find rides for something simple that should be addressed immediately.
I have called other dealerships who have advised me, because of the warranty I need to have it serviced at the dealership of purchase. For warranty reasons I understand, they however did say, should in the future I continue to receive poor Service, they would be glad to step in and give me the service I am entitled to. This is a promise, I will give my business to another dealership service center. My money and time will be given to those who are willing to make it right.
I hope that this letter is forwarded on to the correct individual who can address these issues.