Chrysler Dodge Jeep Ram Brooksville

Muy agradecido xon Andy y todo el equipo por la generosity y ayuda para darme esta felicida. Gracias generosity y ayuda para darme esta felicida. Gracias More

Extremely disappointed with Salesman Andy, Financer Troy and Mike over in service. We purchased 2 vehicles with them, one in September which went great, so we returned for the 2nd in October. First hiccup c and Mike over in service. We purchased 2 vehicles with them, one in September which went great, so we returned for the 2nd in October. First hiccup came when the 2nd car was going to be $75 more a month than Andy had told us, Troy began explaining the extra was due to the bumper to bumper warranty and gap insurance. Understandable unfortunately, but definitely wanted complete bumper to bumper warranty exactly like the 1st car we purchased a month early. Troy was specifically asked that it was bumper to bumper exactly like the first contract, he looked both of us and confirmed yes. The major problem came when we brought the 2nd car in with a nail in the wall. Upon check-in they said the tire needed replaced due to location. Awesome, proceeded to wait an hour just to be told we did not have tire coverage on the 2nd car, said we purchase EVERYTHING but the tires care on 2nd care. The 1st care had tire care, just not the 2nd even though we repeatedly asked they have the exact same coverage and asked Troy that everything that could happen to it is covered. When I explained this Mike in service said did me a favor and plugged the hole. You did me a favor by putting me back on the road with a tire you initially said needed replaced? Sir I know you think that was a favor but would you have put a plug in your spouse or child car that needed replaced and call it a favor? I appreciate that YOU though you were helping me out and I shouldn't look a gift horse in the mouth, but this entire situation with this dealership has been them telling you they are doing you a favor while they are being untruthful and just placating you at the moment. Mike you didn't even check if I wanted the plug or if I would have bought a new tire if offered, you simply made a choice, a choice that rushed me out as quick as you could hoping Id think it was a favor. Please communicate with customers and ask them what they want done if you can't make good on the initial agreement, I would have let you know I before you patched it that I needed a replacement due to my driving contract with my employer. Unfortunately you never asked you just did what you decided was a favor and waisted my time and your. We returned to speak with Troy, who's answer to why we didn't have the tire package when we specifically asked him that everything was exactly the same as 1st contract bumper to bumper, he said he didn't remember conversations from October and was sorry but yes just the 2nd car was without JUST tire protection, Troy you know you didnt check and just told us what we wanted to hear to get a sale, you realized it was odd that just that one thing was missing and you got rather quiet today and even called us after we left the dealership feeling extremely gaslighted by all of you and said maybe the boss would see if there was anything to be done since you didn't want to lose a customer over a $500 protction plan. Its not about $500 Troy, its about poor customer service and the entire dealerships professionalism. Very disappointing customer service all around. We will be taking our business right back to down John Reese at the Ferman dealership where they actually value their customers with trust and great customer service. Unlike Andy, Troy and Mike who have lost customers and any future recommendations. More

Seriously an excellent car purchase experience! This dealership went above and beyond to put our daughter in a brand new Jeep compass. We would strongly recommend working with the entire team!! This dealership went above and beyond to put our daughter in a brand new Jeep compass. We would strongly recommend working with the entire team!! More

I do not recommend this dealership to anyone! The car dealer Andy did not tell me that the car I bought was in an accident! The tow truck driver that picked up my old car noticed it! If I would h The car dealer Andy did not tell me that the car I bought was in an accident! The tow truck driver that picked up my old car noticed it! If I would have known that I would have gone to a different place and bought a car! The whole team works together and nobody could help me! Very sad! My mom and I could not see where it was in an accident but I think the more I drive it the more noticeable it is! The front driver bumper is becoming looser and looser! Shame on you! More

They went above and beyond for me and treated me very well. If you are looking for your next ride here you go. You will love it there for sure well. If you are looking for your next ride here you go. You will love it there for sure More

Great service, easy to deal with. Worked with me on what I was looking for and the payment that I could afford. Worked with me on what I was looking for and the payment that I could afford. More

IF I COULD GIVE 0 STARS I WOULD DO NOT GO HERE UNESS YOU WANT TO SCAMMED OUT YOUR MONEY. LETS BREAK THIS DOWN. DIAG USE TO BE $80 NEW OWNERS NOW $248.99 THEN IT END UP BEING 299 BECAUSE THEY ADD ON "SHOP SU WANT TO SCAMMED OUT YOUR MONEY. LETS BREAK THIS DOWN. DIAG USE TO BE $80 NEW OWNERS NOW $248.99 THEN IT END UP BEING 299 BECAUSE THEY ADD ON "SHOP SUPPLIES" WHAT xx THAT? THAT MORE THAN THE QUOTED AMOUNT. SUPPLIES SHOULD BE COVERED YOU PAYING $248.99 FOR YOUR 30 SECONDS OF TIME. THEN THEY WANNA CHARGE $3100 TO REPLACE A RADIATOR. DO I LOOK STUPID? RADIATOR $1039 PLUS 1259 LABOR, THERMOSTAT $274 PLUS LABOR, FLUID ANOTHER ALMOST 300 PLUS LABOR TOTAL APPROX 3100. HERE THE ISSUE. RADIATOR AT AUTO STORE $229.99 THAT 4 1/2 TIMES MORE THE DEALER TRYING TO CHARGE. THERMOSTAT $33.99 BREAKS DOWN TO DEALER CHARGING 8X MORE THEN THE ACTUAL COST. MY TOTAL DOING IT MYSELF $269 FOR RADIATOR, THERMOSTAT AND ANTIFREEZE. I STOPPED GOING HER WHEN CRYSTAL OWNED IT THOUGHT I WOULD GIVE THEM ANOTHER SHOT THEY RAISED ALL THE PRICES 5X WHAT IS WAS THEN TRY TO JUSTIFY IT BY LYING TO YOUR FACE WHEN YOU CALL THEM OUT. SO BIG xxxx YOU TO THIS PLACE. I REPORTED THIS PLACE AND WILL POST IT EVERY WEB SITE THERE IS TO SAVE PEOPLE FROM BEING SCAMMED BY YOU. More

Andy Marrero did a great job finding a Ram 3500 within my specs. Sales and paperwork couldn't have gone smoother. Will definitely be recommending Chrysler Dodge Ram BVL! specs. Sales and paperwork couldn't have gone smoother. Will definitely be recommending Chrysler Dodge Ram BVL! More

Service department is very easy to work with polite and professional. Jennifer B. was on top of my service. Thank you. professional. Jennifer B. was on top of my service. Thank you. More